60-Day Notice

[Federal Register Volume 79, Number 156 (Wednesday, August 13, 2014)]

[Notices]

[Pages 47470-47471]

From the Federal Register Online via the Government Printing Office [www.gpo.gov]

[FR Doc No: 2014-19102]

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DEPARTMENT OF HOMELAND SECURITY

U.S. Citizenship and Immigration Services

[OMB Control Number 1615-0121]

Agency Information Collection Activities: Generic Clearance for

the Collection of Qualitative Feedback on Agency Service Delivery;

Extension, Without Change, of a Currently Approved Collection

ACTION: 60-Day Notice.

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SUMMARY: The Department of Homeland Security (DHS), U.S. Citizenship

and Immigration Services (USCIS) invites the general public and other

Federal agencies to comment upon this proposed extension of a currently

approved collection of information ``Generic Clearance for the

Collection of Qualitative Feedback on Agency Service Delivery'' for

approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et.

seq.). This collection was developed as part of a Federal Government-

wide effort to streamline the process for seeking feedback from the

public on service delivery.

DATES: Comments are encouraged and will be accepted for 60 days until

October 14, 2014.

ADDRESSES: All submissions received must include the OMB Control Number

1615-0121 in the subject box, the agency name and Docket ID USCIS-2014-

0008. To avoid duplicate submissions, please use only one of the

following methods to submit comments:

(1) Online. Submit comments via the Federal eRulemaking Portal Web

site at www.regulations.gov under e-Docket ID number USCIS-2014-0008;

(2) Email. Submit comments to [email protected];

(3) Mail. Submit written comments to DHS, USCIS, Office of Policy

and Strategy, Chief, Regulatory Coordination Division, 20 Massachusetts

Avenue NW., Washington, DC 20529-2140.

SUPPLEMENTARY INFORMATION:

Abstract

The information collection activity will garner qualitative

customer and stakeholder feedback in an efficient, timely manner, in

accordance with the Administration's commitment to improving service

delivery. By qualitative feedback we mean information that provides

useful insights on perceptions and opinions, but are not statistical

surveys that yield quantitative results that can be generalized to the

population of study.

[[Page 47471]]

This feedback will provide insights into customer or stakeholder

perceptions, experiences and expectations, provide an early warning of

issues with service, or focus attention on areas where communication,

training or changes in operations might improve delivery of products or

services. These collections will allow for ongoing, collaborative and

actionable communications between the Agency and its customers and

stakeholders. It will also allow feedback to contribute directly to the

improvement of program management.

Comments

Regardless of the method used for submitting comments or material,

all submissions will be posted, without change, to the Federal

eRulemaking Portal at http://www.regulations.gov, and will include any

personal information you provide. Therefore, submitting this

information makes it public. You may wish to consider limiting the

amount of personal information that you provide in any voluntary

submission you make to DHS. DHS may withhold information provided in

comments from public viewing that it determines may impact the privacy

of an individual or is offensive. For additional information, please

read the Privacy Act notice that is available via the link in the

footer of http://www.regulations.gov.

Note: The address listed in this notice should only be used to

submit comments concerning this information collection. Please do

not submit requests for individual case status inquiries to this

address. If you are seeking information about the status of your

individual case, please check ``My Case Status'' online at: https://egov.uscis.gov/cris/Dashboard.do, or call the USCIS National

Customer Service Center at 1-800-375-5283.

Feedback collected under this generic clearance will provide useful

information, but it will not yield data that can be generalized to the

overall population. This type of generic clearance for qualitative

information will not be used for quantitative information collections

that are designed to yield reliably actionable results, such as

monitoring trends over time or documenting program performance. Such

data uses require more rigorous designs that address: the target

population to which generalizations will be made, the sampling frame,

the sample design (including stratification and clustering), the

precision requirements or power calculations that justify the proposed

sample size, the expected response rate, methods for assessing

potential non-response bias, the protocols for data collection, and any

testing procedures that were or will be undertaken prior to fielding

the study. Depending on the degree of influence the results are likely

to have, such collections may still be eligible for submission for

other generic mechanisms that are designed to yield quantitative

results.

Below we provide the Department of Homeland Security, U.S.

Citizenship and Immigration Services (USCIS) projected average annual

estimates for the next three years:

(1) Type of Information Collection: Extension, without change, of a

currently approved collection.

(2) Title of the Form/Collection: Generic Clearance for the

Collection of Qualitative Feedback on Agency Service Delivery.

(3) Agency form number, if any, and the applicable component of the

DHS sponsoring the collection: No Agency Form Number; USCIS.

(4) Affected public who will be asked or required to respond, as

well as a brief abstract: Primary: Individuals and households,

businesses and organizations.

(5) An estimate of the total number of respondents and the amount

of time estimated for an average respondent to respond: 30,000

Respondents x (.50) 30 minutes per response.

(6) An estimate of the total public burden (in hours) associated

with the collection: 15,000 annual burden hours.

If you need a copy of the information collection instrument with

instructions, or additional information, please visit the Federal

eRulemaking Portal site at: http://www.regulations.gov. We may also be

contacted at: USCIS, Office of Policy and Strategy, Regulatory

Coordination Division, 20 Massachusetts Avenue NW., Washington, DC

20529-2140, Telephone number 202-272-8377.

Dated: August 7, 2014.

Laura Dawkins,

Chief, Regulatory Coordination Division, Office of Policy and Strategy,

U.S. Citizenship and Immigration Services, Department of Homeland

Security.

[FR Doc. 2014-19102 Filed 8-12-14; 8:45 am]

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