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pdfCustomer Satisfaction Survey for Picturing Your Program: An Introduction to
Picturing Your Program: An Introduction to Logic Modeling is a webbased online training course developed by the United
States Environmental Protection Agency’s Evaluation Support Division (ESD). ESD is located in the Office of Policy’s
Office of Strategic Environmental Management (OSEM). The online course was designed to provide users with practical
instruction and the basic steps needed to develop a logic model. After completing the logic modeling course, ESD hopes
that users will: 1) have the necessary information and skills to develop a logic model for their program or project, 2)
understand how a logic model can be used in preparation for developing meaningful performance measures and
conducting program evaluations. To improve our online training course to best meet your needs, ESD needs your
feedback. Please help us by using about 5 minutes of your time to tell us what you think about the course. Thank you for
giving us the opportunity to serve you better.
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Customer Satisfaction Survey for Picturing Your Program: An Introduction to
1. Have you completed ESD's online Logic Model training course?
j Yes
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j No (Please complete the Logic Model course prior to taking the survey at: http://epa.gov/evaluate/lmtraining/index.htm)
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2. How did you learn about this Logic Model training course?
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c Conference
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c Training/Workshop
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c List/Serve
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3. Please check the statements that best characterize your experience developing logic
models or theories of change.
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j A little experience (1 time)
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j Some experience (2 4 times)
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j A lot of experience (5 times or more)
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Customer Satisfaction Survey for Picturing Your Program: An Introduction to
FUNCTIONALITY (The software related capabilities of the course)
4. During the course, how satisfied were you with:
Your ability to hear the
Do not know
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Satisfied
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Neither satisfied
Dissatisfied
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speaker?
Your ability to pause, stop,
play etc.?
Navigation locks when the
quiz is initiated?
Interactivity of certain slides
and quizzes?
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Customer Satisfaction Survey for Picturing Your Program: An Introduction to
DESIGN (Aesthetics, organization and flow of the slides)
5. Please rate the extent to which you agree with the following statements. During the
course:
I was able to read all of the
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Agree
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text.
There was an appropriate
balance of graphics and
text.
The information was
logically structured.
I was satisfied with the use
of tables.
I was satisfied with the use
of diagrams.
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Customer Satisfaction Survey for Picturing Your Program: An Introduction to
CONTENT (The topics and subjects addressed in the course)
6. How satisfied were you with:
Very satisfied
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Neither satisfied
Dissatisfied
Very dissatisfied
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The choice of case studies?
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The excercises used to help
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The depth of the topic
Do not know
nor dissatisfied
coverage?
The breadth of the topic
coverage?
The amount of theory
presented?
The explanation of
acronyms?
reinforce the concepts?
7. Please rate the extent to which you agree with the following statements.
Overall, the course is of
Strongly Agree
Agree
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Disagree
high quality
The content covered is
relevant to your work
The content covered is
appropriate to your level of
knowledge
The course improved your
ability to develop logic
models
The course helped improve
your understanding of the
steps needed to develop a
logic model
The course helped improve
your understanding of how
logic models can be used
to identify performance
measures
The course helped improve
your understanding of how
logic models can be used
to support the evaluation of
your program
You are confident in
developing a logic model
I would recommend this
course to a colleague/friend
Page 5
Customer Satisfaction Survey for Picturing Your Program: An Introduction to
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Customer Satisfaction Survey for Picturing Your Program: An Introduction to
8. Please indicate whether your organization is based in the United States or
Internationally. (Check only one.)
j United States
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j International
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If International, in which country is it based?
9. Please indicate the type of organization with which you are affiliated. (Check only one.)
j Nonprofit organization
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j Academic institution
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j Consulting company
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j State government
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j Local government
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j Tribal government
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j Federal government
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If Federal, please identify which Department or Agency
10. How have you used or do you plan to use the content of this course? (Check all that
apply.)
c To develop a logic model
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c To teach others about logic modeling
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c To clarify how a program is designed to operate
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c To communicate program design or the priorities of a program
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c To guide how a program is implemented
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c To identify/develop performance measures
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c To identify evaluation questions or design an evaluation
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Other (please specify)
11. Do you have any suggestions for improving the course?
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Customer Satisfaction Survey for Picturing Your Program: An Introduction to
THANK YOU FOR TAKING THE TIME TO COMPLETE THIS SURVEY.
WE APPRECIATE YOUR FEEDBACK!
Click "Done" when finished.
Page 8
| File Type | application/pdf |
| File Modified | 2013-08-13 |
| File Created | 2013-08-13 |