Helpdesk Customer Satisfaction Survey for the Integrated Compliance Information System (ICIS) and the National Pollutant Discharge Elimination System (NPDES) eReporting Tools (NeT, NeTDMR)
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Renewal)
Extension without change of a currently approved collection
No
Regular
Approved without change
05/05/2021
03/31/2021
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument;  2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.â
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
05/31/2024
36 Months From Approved
05/31/2021
180,000
0
120,000
45,000
0
30,000
0
0
0
This collection of information is designed to support multiple Agency efforts to gather information about its products and service delivery from the public and other stakeholders. The types of collections that this generic clearance covers include, but are not limited to, qualitative customer satisfaction surveys, observational testing, and focus groups. Subjects of study may include EPA conferences, workshops, trainings, webinars, and web resources as well as the interaction the public has with our helpdesks, processing centers, and educational outreach efforts. Getting such feedback in a timely manner is critical if the Agency is to know how and where it should focus while seeking to improve, or expand upon, its products and services.
EPA shall comply with OMBâs requirements for activities approved under a generic clearance. Namely, they must be: voluntary; low burden and low-cost for both the respondents and the Federal Government; noncontroversial; targeted to respondents who have experience with the program or may have experience with the program in the near future; and abstain from collecting personally identifiable information (PII) to the greatest extent possible. Information gathered will be used internally for general service improvement and program management purposes and released publicly only in an anonymized or aggregated fashion. It will not be used in statistical analysis intended to yield results that can be generalized to the population of study nor will it be used to substantially inform influential policy decisions.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
The number of anticipated responses and total burden hours have been adjusted upward by 50% to accommodate continued growth of the Agencyâs use of this generic collection.
$18,000
No
No
No
No
No
No
No
Mark Purdy 202 566-2792
Reginfo record details
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Survey Soliciting Input for Vision 2032 Plan