Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Renewal)

ICR 202012-2010-001

OMB: 2010-0042

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Supplementary Document
2021-03-31
Supporting Statement A
2021-03-31
Supporting Statement B
2021-03-31
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246508 New
246393 New
246262 New
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246087 New
ICR Details
2010-0042 202012-2010-001
Received in OIRA 201711-2010-001
EPA/OP 2434.99
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Renewal)
Extension without change of a currently approved collection   No
Regular 03/31/2021
  Requested Previously Approved
36 Months From Approved 03/31/2021
180,000 120,000
45,000 30,000
0 0

This collection of information is designed to support multiple Agency efforts to gather information about its products and service delivery from the public and other stakeholders. The types of collections that this generic clearance covers include, but are not limited to, qualitative customer satisfaction surveys, observational testing, and focus groups. Subjects of study may include EPA conferences, workshops, trainings, webinars, and web resources as well as the interaction the public has with our helpdesks, processing centers, and educational outreach efforts. Getting such feedback in a timely manner is critical if the Agency is to know how and where it should focus while seeking to improve, or expand upon, its products and services. EPA shall comply with OMB’s requirements for activities approved under a generic clearance. Namely, they must be: voluntary; low burden and low-cost for both the respondents and the Federal Government; noncontroversial; targeted to respondents who have experience with the program or may have experience with the program in the near future; and abstain from collecting personally identifiable information (PII) to the greatest extent possible. Information gathered will be used internally for general service improvement and program management purposes and released publicly only in an anonymized or aggregated fashion. It will not be used in statistical analysis intended to yield results that can be generalized to the population of study nor will it be used to substantially inform influential policy decisions.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  85 FR 43236 07/16/2020
86 FR 16208 03/26/2021
No

29
IC Title Form No. Form Name
Central Data Exchange (CDX) Customer Satisfaction Survey 5800-018 CDX Customer Satisfaction with Program Services
Central Data Exchange (CDX) Help Desk Survey 5800-019 CDX Help Desk Survey
Customer Satisfaction Survey for Healthier School Environments Workshops 5800-040 HEALTHIER SCHOOL ENVIRONMENTS WORKSHOP CUSTOMER SATISFACTION SURVEY
Customer Satisfaction Survey for State Government Officials that Participated in the Office of Research and Development's FY2019-2022 Strategic Research Planning and Implementation Process 5800-041 ORD State Engagement Feedback Survey
Customer Satisfaction Survey for the America Recycles Events 6200-021 America Recycles 2020 Event Survey & Pledge Signer Input
ECHO Post Training Survey Questions 5800-037 ECHO Post Training Survey Questions
EJScreen 2022 Impact Survey 5800-016 EJScreen 2022 Impact Survey
EPA Docket Center Customer Satisfaction Survey 5800-003 Customer Service Survey
EPA Water Quality Standards Academy Student Course Evaluation 5800-047 Water Quality Standards Academy Evaluation Form
EnviroAtlas Survey 5800-007 EnviroAtlas Survey
Evaluating Diesel Emissions Reduction Act (DERA) Program Customer Satisfaction in EPA Regions 9 and 10 5800-0012 Evaluating Diesel Emissions Reduction Act (DERA) Program Customer Satisfaction in EPA Regions 9 and 10
Evaluating the Pilot Los Angeles Public Library Sensor Loan Program: Patron Air Sensor Use Component 5800-013 Los Angeles Public Library Patron Air Sensor Loan Survey
Evaluation Forms for the National Tanks Conference and Expo 5800-043, 5800-044 Individual Session Evaluation Form 27th National Tanks Conference and Expo ,   Conference Evaluation Form 27th National Tanks Conference and Expo
Evaluation of Environmental Collaboration and Conflict Resolution (ECCR) Services and Training at EPA 5800-028, 5800-031, 5800-022, 5800-020, 5800-024, 5800-023, 5800-025, 5800-032, 5800-033, 5800-034, 5800-035, 5800-036, 5800-026, 5800-027, 5800-029, 5800-030 Agreement Seeking Case Lead Administrative Proceeding Evaluation Survey ,   Agreement Seeking Case Lead Agency Decision Evaluation Survey ,   Agreement Seeking Case Lead Judicial Proceeding Evaluation Survey ,   Agreement Seeking Participant Administrative Proceeding Evaluation Survey ,   Agreement Seeking Participant Agency Decision Evaluation Survey ,   Agreement Seeking Participant Judicial Proceeding Evaluation Survey ,   Facilitated Dialogue Participant Questionnaire ,   Follow-up Effects Survey Case Lead Administrative Proceeding ,   Follow-up Effects Survey Case Lead Agency Decision ,   Follow-up Effects Survey Case Lead Judicial Proceeding ,   Follow-up Effects Survey Participant Administrative Proceeding ,   Follow-up Effects Survey Participant Agency Decision ,   Follow-up Effects Survey Participant Judicial Proceeding ,   Long Term Group Facilitation Participant Questionnaire ,   Meeting Facilitation Questionnaire ,   Training Evaluation Survey
Great Lakes AOC Project Area Community Use and Benefits Site User Satisfaction Survey 5800-049 Site User Satisfaction Survey
Guest Speaker Survey 5800-039 Guest Speaker Survey
Helpdesk Customer Satisfaction Survey for the Integrated Compliance Information System (ICIS) and the National Pollutant Discharge Elimination System (NPDES) eReporting Tools (NeT, NeTDMR) 5800-010 Helpdesk Customer Satisfaction Survey for the Integrated Compliance Information System (ICIS) and the National Pollutant Discharge Elimination System (NPDES) eReporting Tools (NeT, NeTDMR)
Office of Administrative Law Judges Alternative Dispute Resolution Process User Survey 5800-017 User Survey
Office of Research & Development's EPA Tools & Resources Webinar Series and EPA Science Training Webinars - Attendee Satisfaction Survey 5800-020 EPA Tools & Resources Webinar Series and EPA Science Training Webinars Evaluation Form
Office of Research and Development Science Matters Newsletter Customer Satisfaction Survey 5800-011 Science Matters Survey
Office of Research and Development/Office of Water (ORD/OW) Small Systems Webinar Series Attendee Survey of Satisfaction 5800-042 EPA's Small Drinking Water Systems Webinar Series Survey
Pretesting Outreach and Web Materials for Fish Consumption Advisories 5800-015, 5800-14 Final Screener ,   Discussion Guide
Survey Soliciting Input for Vision 2032 Plan
Survey of Certification Plan and Reporting Database Users – Evaluating User Access 2010-0042 Survey of Certification Plan and Reporting Database Users – Evaluating User Access
TRI-MEweb Customer Survey (Toxic Release Inventory – Made Easy Web) 5800-045 RY 2020 TRI-MEweb Application User Survey
Toxics Release Inventory (TRI) Program Website Customer Satisfaction Survey 5800-046 2021 TRI Website Satisfaction Survey
Viburnum Trend Lead Haul Roads, Operable Unit 2 – St. Joe Minerals Corp, City of Viburnum Superfund Site Community Survey 5800-050 Viburnum Trend Lead Haul Roads, Operable Unit 2 – St. Joe Minerals Corp, City of Viburnum Superfund Site Community Survey
e-Manifest Electronic Manifest Questionnaire 5800-048 e-Manifest Electronic Manifest Questionnaire
eGRID Customer Satisfaction Survey 5800-038 eGRID User Satisfaction Survey

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 180,000 120,000 0 0 60,000 0
Annual Time Burden (Hours) 45,000 30,000 0 0 15,000 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The number of anticipated responses and total burden hours have been adjusted upward by 50% to accommodate continued growth of the Agency’s use of this generic collection.

$18,000
No
    No
    No
No
No
No
No
Mark Purdy 202 566-2792

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/31/2021


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