SWIFT Customer Satisfaction Survey

Forms and Documents

Document	Type	Status	Availability
2120-0699 2011_revised.doc	Supporting Statement A	Uploaded 2011-11-21	Available
2120-0699 2011 B.doc	Supporting Statement B	Uploaded 2011-06-01	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
25863	SWIFT Customer Satisfaction Survey	Other-Electronic survey system	Modified

ICR Details

OMB Control No: 2120-0699	ICR Reference No: 201106-2120-001
Status: Historical Active	Previous ICR Reference No: 200805-2120-004
Agency/Subagency: DOT/FAA	Agency Tracking No:
Title: SWIFT Customer Satisfaction Survey
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 11/27/2011
	Date Received in OIRA: 07/28/2011
Terms of Clearance: FAA amended the annual cost to the Federal government to reflect a one-year total as opposed to a three-year total, and the agencymonetized the cost of the time bruden.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2014	36 Months From Approved	11/30/2011
Responses	52,500	0	50,000
Time Burden (Hours)	2,625	0	2,500
Cost Burden (Dollars)	0	0	0

---

Abstract: This collection of information is necessary to determine how satisified applicants are with the automated staffing solution. The information will enable the FAA to improve and enhance its automated staffing process.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 17181	03/28/2011
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 31674	06/01/2011
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
SWIFT Customer Satisfaction Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	52,500	50,000	0	0	2,500	0
Annual Time Burden (Hours)	2,625	2,500	0	0	125	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Changes reflect adjusted annual costs based on the past 5 years experience in analyzing the data.

---

Annual Cost to Federal Government: $1,980

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/28/2011

---