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pdfCDRH Customer Satisfaction Survey - Email, Phone and Meeting
CDRH Customer Satisfaction Survey Email, Phone and Meeting Interactions
Thank you for giving us the opportunity to serve you better. Please take a few minutes to tell us about the service you
received. Our goal is to anticipate, understand and address your needs.
Your response is anonymous and will be used to improve CDRH Customer Service.
*1. How did you interact with CDRH?
j Email
k
l
m
n
j Telephone Interactions (One on One Phone Interactions)
k
l
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n
j Meetings (In Person and/or Teleconferences)
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l
m
n
*2. Which Office did you interact with at CDRH? (Phone Calls)
c Office of the Center Director
d
e
f
g
c Office of Communication, Education, and Radiation Programs
d
e
f
g
c Office of Compliance
d
e
f
g
c Office of Device Evaluation
d
e
f
g
c Office of In Vitro Diagnostics and Radiological Health
d
e
f
g
c Office of Science and Engineering Laboratories
d
e
f
g
c Office of Surveillance and Biometrics
d
e
f
g
c Office of Management Operations
d
e
f
g
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CDRH Customer Satisfaction Survey - Email, Phone and Meeting
*3. Which Office(s) did you interact with at CDRH? (Meetings)
c Office of the Center Director
d
e
f
g
c Office of Communication, Education, and Radiation Programs
d
e
f
g
c Office of Compliance
d
e
f
g
c Office of Device Evaluation
d
e
f
g
c Office of In Vitro Diagnostics and Radiological Health
d
e
f
g
c Office of Science and Engineering Laboratories
d
e
f
g
c Office of Surveillance and Biometrics
d
e
f
g
c Office of Management Operations
d
e
f
g
*4. Did you receive an acknowledgement of receipt or a response to your email/ phone
call within 2 business days of your inquiry?
j Yes
k
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m
n
j No
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n
j N/A
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n
*5. In my interaction, the CDRH employee...
Strongly
Strongly Agree
Agree
Disagree
Actively listened
j
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n
j
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n
j
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j
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j
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Was knowledgeable
j
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j
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j
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j
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j
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Posed at least one viable solution
j
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n
j
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j
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j
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j
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Appeared receptive to my feedback
j
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j
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j
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j
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j
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Explained the rationale for his/her response
j
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j
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j
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j
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j
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Set reasonable expectations for followup
j
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j
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j
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j
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j
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Treated me with courtesy and respect
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j
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j
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j
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j
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Disagree
N/A
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CDRH Customer Satisfaction Survey - Email, Phone and Meeting
6. In my interaction, CDRH team members...
Strongly
Strongly Agree
Agree
Disagree
N/A
Actively listened
j
k
l
m
n
j
k
l
m
n
j
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n
j
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n
j
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Were knowledgeable
j
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n
j
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j
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j
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n
j
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n
Posed at least one viable solution
j
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m
n
j
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n
j
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n
j
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n
j
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n
Appeared receptive to my feedback
j
k
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m
n
j
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n
j
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n
j
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n
j
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Explained the rationale for their response
j
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l
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n
j
k
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n
j
k
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n
j
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n
j
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n
Set reasonable expectations for followup
j
k
l
m
n
j
k
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n
j
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n
j
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n
j
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n
Treated me with courtesy and respect
j
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n
j
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n
j
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n
j
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j
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Addressed the meeting objectives
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j
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Were the right people for the meeting
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Held an effective meeting
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j
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Disagree
*7. Overall, I am satisfied with the Customer Service I received.
j Strongly Agree
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n
j Agree
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n
j Disagree
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n
j Strongly Disagree
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n
8. What other factors contributed to your satisfaction/ dissatisfaction with your
interaction?
5
6
9. What could we be doing differently to increase the value of our services to you?
5
6
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CDRH Customer Satisfaction Survey - Email, Phone and Meeting
*10. Please help us understand who you are by checking the box that applies to you.
j Patient/ Consumer/ Caregiver
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m
n
j Health Care Provider/ Health Professional Organization
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m
n
j Industry/ Industry Consultants/ Industry Trade Associations
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n
j Academia
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n
j Food and Drug Administration (FDA)
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j Other Federal Agency
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n
j Non U.S. Regulator
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n
j Other (please specify)
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n
11. What FDA Center or Office are you part of?
j Office of the Commissioner
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n
j CBER
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j CDER
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j CDRH
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j CFSAN
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j CTP
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j CVM
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j NCTR
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j ORA
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CDRH Customer Satisfaction Survey - Email, Phone and Meeting
12. Which CDRH Office are you part of?
j Office of the Center Director
k
l
m
n
j Office of Communication, Education, and Radiation Programs
k
l
m
n
j Office of Compliance
k
l
m
n
j Office of Device Evaluation
k
l
m
n
j Office of In Vitro Diagnostics and Radiological Health
k
l
m
n
j Office of Science and Engineering Laboratories
k
l
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n
j Office of Surveillance and Biometrics
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l
m
n
j Office of Management Operations
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m
n
13. Which component of ORA are you part of?
j Headquarters
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j Northeast Region
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j Central Region
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j Southeast Region
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j Southwest Region
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j Pacific Region
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n
14. Which Central district office are you part of?
j Baltimore District
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j Chicago District
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j Cincinnati District
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j Detroit District
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j Minneapolis District
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j New Jersey District
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j Philadelphia District
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CDRH Customer Satisfaction Survey - Email, Phone and Meeting
15. Which Northeast district office are you part of?
j New England District
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j New York District
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n
16. Which Pacific district office are you part of?
j Seattle District
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j San Francisco District
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j Los Angeles District
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n
17. Which Southeast district office are you part of?
j Atlanta District
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j Florida District
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j New Orleans District
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j San Juan District
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18. Which Southwest district office are you part of?
j Denver District
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j Dallas District
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j Kansas City District
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n
*19. Are you willing to be contacted regarding your feedback?
j Yes
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n
j No
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n
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CDRH Customer Satisfaction Survey - Email, Phone and Meeting
20. Please enter your information below if you are willing to be contacted.
Name:
Email Address:
Phone Number:
Page 7
| File Type | application/pdf |
| File Modified | 2014-03-21 |
| File Created | 2014-03-21 |