VA Form 10-0496 PTSD Coach App Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NCA, VBA, VHA)

PTSD Phone Apps Survey 10-0496_v3

PTSD Family Caregiver Feedback/ARCH Focus Group/VA Courtesy Standards/PTSD Coach (Phone) Apps Survey

OMB: 2900-0770

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Department of Veterans Affairs

PTSD Coach App
Survey

Date:
OMB 2900-0770
VA Form 10-0496

This information is collected in accordance with section 3507 of the Paperwork Reduction Act of 1995. Accordingly, we
may not conduct or sponsor, and you are not required to respond to a collection of information unless it displays a valid OMB
number. We anticipate that the time expended by all individuals who complete this survey will average 15 minutes. This includes
the time it will take to read instructions, gather the necessary facts and fill out the form. Customer satisfaction surveys are used to
gauge customer perceptions of VA services as well as customer expectations and desires. The results of this survey will lead to
improvement in the quality of service delivery by helping to shape the direction and focus of specific programs or services.
Completion of this form is voluntary and failure to respond will have no impact on benefits to which you may be entitled.

b.

3b. How helpful was the information
in the “Learn About Professional Care”
page?

Not at
all
Helpful

Slightly
Helpful

0

1

LI

LI

4. How often did you go to the “Self Assessment” page?

4c. Did you set a schedule to
regularly take the assessment?

2

3

4

Li

LI

LI

7-9
times

>10
times

LI

LI

LI

LI

LI No

Slightly
Helpful

0

1

LI

LI

5. How often did you go to the “Manage” page of the
app?

Extremely
Helpful

4-6
times

Not at
all
Helpful

LI Yes

Very
Helpful

1-3
times

LI Yes

4a. Did you take an assessment over the
weekend?

4b. How helpful was “taking an
assessment”?

Moderately
Helpful

Moderately
Helpful

Very
Helpful

Extremely
Helpful

2

3

4

LI

LI

LI

LI No

1-3
times

4-6
times

7-9
times

LI

LI

LI

>10
times

LI

5a. The following symptoms are listed on the “Manage Symptoms” page. Which one did you go to most
often?
LI

Reminded of the Trauma

LI

Avoiding Triggers

LI

Disconnected from People

LI

Disconnected from Reality

LI

Sad/Hopeless

LI

Worried/Anxious

LI

Angry

LI

Unable to Sleep

5b. The following symptoms are listed on the “Manage Symptoms” page. Which one did you go to least
often?
LI

Reminded of the Trauma

LI

Avoiding Triggers

LI

Disconnected from People

LI

Disconnected from Reality

LI

Sad/Hopeless

LI

Worried/Anxious

LI

Angry

LI

Unable to Sleep

5c. A wide range of tools were offered to help manage your stress, which one did you use most often?
LI

Relaxation Exercise

LI

Sleep Hygiene Tips

LI

RID

LI

Schedule Pleasant Events

LI

Change your perspective

LI

Seek Support

LI

Grounding

LI

Distract from Intense Emotions

LI

Make a Plan to Reduce Isolation

LI

Soothe Yourself

LI

Take a Time Out

LI

Inspiring Quotes

3d. A wide range of tools were offered to help manage your stress, which one did you use least often?

4

I

LI

Relaxation Exercise

LI

Sleep Hygiene Tips

LI

RID

LI

Schedule Pleasant Events

Change your perspective

LI

Seek Support

Grounding

LI

Distract from Intense Emotions

Make a Plan to Reduce Isolation

LI

Soothe Yourself

Take a Time Out

LI

Inspiring Quotes

P a g e

a

BARRIERS TO USE OF THE PTSD Coach App
There are different reasons why people might not use the PTSD Coach App, or might use it infrequently.
Please indicate to what extent each of the following factors limit your use of the PTSD Coach App...

Not a
barrier

Somewhat of
a barrier

Moderate barrier

Extreme barrier

11.Idid nothave enough
time.

1

2

3

4

12.Ihavealackof
family/friend support.
13. It was hard to use the
app.
14. I’m not getting much
out of it.
15. I couldn’t find what I
needed.

1

2

3

4

1

2

3

4

1

2

3

4

1

2

3

4

7IPag

PERCEIVED HELPFULNESS OF THE PTSD Coach App

Please indicate the extent to which the PTSD Coach has (or has not) been helpful in working towards each
of the following goals:

16. Helping me learn about symptoms
of PTSD
17. Helping me learn about treatments
for PTSD
18. Helping me find effective ways of
managing my symptoms
19. Helping me feel more comfortable
in seeking support
20. Helping me feel that there’s
something I can do about my PTSD
21. Helping me track my symptoms
22. Helping me know when I’m doing
better or when I’m doing worst
23. Increasing my access to additional
resources
24. Providing practical solutions to the
problems I experience
25. Helping me overcome the stigma of
seeking Mental health services
26. Helping me better understand what
I have been experiencing
27. Enhancing my knowledge of PTSD
28. Helping clarify some of the myths
about PTSD
29. Providing a way for me to talk
about what I have been experiencing

Not at all
Helpful

Slightly
Helpful

Moderately
Helpful

Very
Helpful

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

Not at
all
Satisfied
30. Overall, how satisfied are you with
the PTSD CoachApp?

8

I Paga

0

Slightly
Satisfied

1

Moderately
Satisfied

2

Very
Satisfied

3

Extremely
Helpful

Extremely
Satisfied

4

The following questions are designed to test your knowledge of PTSD. Please select the best response.
1. Who was the PTSD Coach App developed for?
El

Men only

El

Service members only

El

Children

El

Trauma survivors

2. The PTSD Coach App was designed to:
El

Help you learn more about PTSD and ways to manage stress

El

Getajob

El

Get rid of your problems

El

Increase vigilance

3. WhatisPTSD?
El

PTSD is a genetic disorder that you are born with

El

PTSD is a mood state consisting of high mood and decreased need for sleep

El

PTSD is an anxiety problem that can develop after experiencing a traumatic event

LI

PTSD means you have a bad brain

4. Who can develop PTSD?
El

Those that are weak

El

Anyone who has experienced a traumatic event

El

Anyone that does not seek professional help

El

Those who have Type 0 blood

5. How is PTSD diagnosis?

9

I

El

By using the PTSD Coach App

El

By a friend or family member

El

By a trained mental health professional

El

By a brain scan

P a g e

6. How long does PTSD last?
El

Forever

El

It goes away immediately

El

It varies from person to person

El

24-72 hours

7. How is PTSD treated?
El

With surgery

El

With acceptance

LI

With exercise and a good diet

El

With either medication or talk therapy, or both

8. Talk therapies that have research showing that they work for PTSD are:
El

Psychodynamic Psychotherapy

El

Cognitive behavioral therapies

El

Interpersonal Psychotherapy

El

Meditation

Who is least likely to provide services for PTSD?

9.

El

Psychiatrists

El

Social Workers

El

Police Officers

El

Psychologists

10. What is the PTSD Checklist (PCL)?

10

I

P

El

A list of materials needed for deployment

El

A movie

El

A restaurant

El

A tool used to track your symptoms to see how you are doing over time

g

E

11. Practicing relaxation exercises can reduce stress by all of the following except:

El

Slowing down your heart rate

El

Stimulating your brain

LI

Reducing anger

El

Improving concentration

12. RID is a tool used:
El

To eliminate negative feelings

El

To help you relax, identify the triggers of stress, and decide what to do next

El

During an emergency or crisis situation

El

To help with drinking problems

13. Changing your perspective is a

El

Behavioral

El

Thinking

El

Activating

LI

Sensing

strategy?

14. What is the goal of grounding exercises?

El

To focus on the present moment

El

To manage problems with sleep

LI

To manage your weight

LI

To keep you in place

15. In the following situations, when would taking a time out be most helpful?

11

I

El

Feeling depressed

El

Watching a movie

El

Inanargument

LI

Inajob interview

Fa g

16. What can you do when you’re having difficulty falling asleep?
El

Stay in bed until you fall asleep

LI

Watch a movie

El

Listen to relaxing music

El

Play videogames

17. Scheduling pleasant events is a tool designed to?

El

Improve your organizational skills

LI

Help you make more friends

El

Increase the amount of pleasure in your life

El

Change your thinking

18. When would using DISTRACTION not be a useful tool?
El

In an airplane

El

Giving a presentation in class

El

Feeling overwhelmed at a BBQ

El

In the grocery store

19. How is soothing yourself and inspiring quotes alike?

LI

Provides comfort and calmness

El

Helps you lose weight

El

Helps you forget your problems

El

Encourages you to do volunteer work

20. What should you do in a crisis?

12

I

El

Watch a movie

El

Go to the nearest Emergency Room

LI

Take a shower

El

Hide in your room

PCL-S

Instructions: Below is a list of problems and complaints that people sometimes have in response to
stressful life experiences. Please read each one carefully, and then circle one of the numbers to the
right to indicate how much you have been bothered by that problem in the past month.
The event you experienced was___________________________________________
Not at all

1. Repeated, disturbing
memories, thoughts,
or images of the
stressful experience?
2. Repeated, disturbing dreams of
the stressful experience?
3. Suddenly acting or feeling as if
the stressful experience were
happening again (as if you were
reliving it)?
4. Feeling very upset when
something reminded you of the
stressful experience?
5. Having physical reaction (e.g.,
heart pounding, trouble
breathing, sweating) when
something reminded you of the
stressful experience?
6. Avoiding thinking about or
talking about your stressful
experience or avoiding having
feelings related to it?
7. Avoiding activities or situations
because they reminded you of
your stressful experience?
8. Trouble remembering important
parts of the stressful
experience?
9. Loss of interest in activities that
you used to enjoy?
10. Feeling distant or cut off from
others?
1 1. Feeling emotionally numb or
being unable to have loving
feelings for those close to
you?
12. Feeling as if your future
somehow will be cut short?

A little
bit

Moderately

Quite a bit

Extremely

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

-

13. Trouble falling or staying
asleep?
14. Feeling irritable or having
angry outbursts?
15. Having difficulty
concentrating
16. Being “super-alert” or
watchful or on guard?
17. Feeling jumpy or easily
startled?

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5

1

2

3

4

5


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File Created2012-10-31

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