Focus
Group Recruiting Guides for VHA Users Groups
and VHA Non-User
Groups
BAH VHA Voice of the Customer Focus Group Recruiter/Screener Guide
VHA USERS
Three 90 minute focus groups total. Recruit 10 for 8 to show for each group.
Date TBD – Time TBD – VHA USER GROUP
Date TBD – Time TBD – VHA USER GROUP
Date TBD – Time TBD – VHA USER GROUP
We would like a mix of:
Gender
VHA users vs. VHA non users
Service era/generation
Service branch
Comfortable with technology vs. not comfortable with technology
Sample recruiting narrative.
Hello, my name is __________________and I work for _________________. We are working with the Veterans Health Administration (VHA) to schedule Veterans to participate in a group discussion.
Your identity will not be shared with the VA or other government agency, nor will we be discussing your specific VA benefits, health information or disability status. Do you have a few minutes to answer a couple of questions? Your participation is voluntary, but your help on this project would be very much appreciated. [Proceed if respondent agrees].
1. Assuming you meet the qualifications, would you be available to come to the discussion location on [Recruiter, specify date and time for slots that need to be filled]
Yes…………….1
No……………..2 [Thank and end interaction]
I have a few questions to help us get a mix of people for this session.
2. When did you serve?
Mark wartime period below ….
World War I…………………………………..1
(April 6, 1917 – November 11, 1918)
World War II………………………………….2
(December 7, 1941 – December 31, 1946)
Korean conflict………………………………..3
(June 27, 1950 – January 31, 1955)
Vietnam era …………………………………..4
(February 28, 1961 – May 7, 1975 for Veterans who served in the Republic of Vietnam during that period; otherwise August 5, 1964 – May 7, 1975)
Gulf War …………………………………..…5
(August 2, 1990 – through a future date to be set by law or Presidential Proclamation)
Operation Enduring Freedom, Operation Iraqi Freedom, Operation New Dawn ( ~October
7, 2001 – Present)
Served, but not during a wartime dates of service: _________________________
Not sure/Refused….2 [Thank and end interaction]
What branch of service did you serve?
Air Force…………….. 1
Army………………….2
Coast Guard…………..3
Marines……………….4
National Guard……….5
Navy………………….6
Other………………….7
Do you or have you used a VA medical facility or service?
Yes….1 [ASSIGN TO GROUPS 1-3]
No….2 [Thank and end interaction]
Not sure/Refused….3 [Thank and end interaction]
Have you signed up for a My HealtheVet account?
Yes, and I use it ….1
Yes, but I haven’t authenticated yet….2
No….3
Not sure/Refused….4
Do you consider yourself comfortable using computers?
Yes….1
No….2
Not sure/Refused….3
7. Record Gender (Don’t not ask this question)
Male 1
Female ………………………2
[recruit a mix if possible]
The Paperwork Reduction Act required that VA provide an OMB Control Number on all approved public information requests. That number is OMB______________. Also, if you like, I can give you a name and address where you can send comments and questions regarding this process or suggestions for making it simpler.
[Provide the following information only if respondent asks for address:]
Veterans Administration
Office of Health Transformation
INSERT ADDRESS
XXXXXXXXX
XXXXXXXXX
Washington, DC 20224
We look forward to meeting with you on (DATE) at (TIME).
BAH VHA Voice of the Customer Focus Group Recruiter/Screener Guide.
VHA NON-USERS
Three 90 minute focus groups total. Recruit 10 for 8 to show for each group.
Date TBD – Time TBD – VHA NON-USER GROUP
Date TBD – Time TBD – VHA NON-USER GROUP
Date TBD – Time TBD – VHA NON-USER GROUP
Use focus group participant sourcey list. We would like a mix of:
Gender
VHA users vs. VHA non users
Service era/generation
Service branch
Comfortable with technology vs. not comfortable with technology
Sample recruiting narrative.
Hello, my name is __________________and I work for _________________. We are working with the Veterans Health Administration (VHA) to schedule Veterans to participate in a group discussion.
Your identity will not be shared with the VA or other government agency, nor will we be discussing your specific VA benefits, health information or disability status. Do you have a few minutes to answer a couple of questions? Your participation is voluntary, but your help on this project would be very much appreciated. [Proceed if respondent agrees].
1. Assuming you meet the qualifications, would you be available to come to the discussion location on [Recruiter, specify date and time for slots that need to be filled]
Yes…………….1
No……………..2 [Thank and end interaction]
I have a few questions to help us get a mix of people for this session.
2. When did you serve?
Mark wartime period below ….
World War I…………………………………..1
(April 6, 1917 – November 11, 1918)
World War II………………………………….2
(December 7, 1941 – December 31, 1946)
Korean conflict………………………………..3
(June 27, 1950 – January 31, 1955)
Vietnam era …………………………………..4
(February 28, 1961 – May 7, 1975 for Veterans who served in the Republic of Vietnam during that period; otherwise August 5, 1964 – May 7, 1975)
Gulf War …………………………………..…5
(August 2, 1990 – through a future date to be set by law or Presidential Proclamation)
Operation Enduring Freedom, Operation Iraqi Freedom, Operation New Dawn ( ~October
7, 2001 – Present)
Served, but not during a wartime dates of service: _________________________
Not sure/Refused….2 [Thank and end call]
What branch of service did you serve?
Air Force…………….. 1
Army………………….2
Coast Guard…………..3
Marines……………….4
National Guard……….5
Navy………………….6
Other………………….7
Do you or have you used a VA medical facility or service?
Yes….1 [Thank and end interaction]
No….2 [ASSIGN TO GROUPS 1-3]
Not sure/Refused….3 [Thank and end interaction]
Have you signed up for a My HealtheVet account?
Yes, and I use it ….1
Yes, but I haven’t authenticated yet….2
No….3
Not sure/Refused….4
Do you consider yourself comfortable using computers?
Yes….1
No….2
Not sure/Refused….3
7. Record Gender (Don’t not ask this question)
Male 1
Female ………………………2
[recruit a mix if possible]
The Paperwork Reduction Act required that VA provide an OMB Control Number on all approved public information requests. That number is OMB______________. Also, if you like, I can give you a name and address where you can send comments and questions regarding this process or suggestions for making it simpler.
[Provide the following information only if respondent asks for address:]
Veterans Administration
Office of Health Transformation
INSERT ADDRESS
XXXXXXXXX
XXXXXXXXX
Washington, DC 20224
Thank you and have a nice day. We look forward to meeting with you on (DATE) at (TIME)
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Title | Fast Track PRA Submission Short Form |
| Author | OMB |
| File Modified | 0000-00-00 |
| File Created | 2021-01-31 |