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Department of Veterans Affairs
Office of Construction and Facilities Management (CFM) - Supplier Satisfaction Survey
The Paperwork Reduction Act of 1995 requires us to notify you that this information collection is in accordance with the
clearance requirements of section 3507 of the Paperwork Reduction Act of 1995. The public reporting burden for this
collection of information is estimated to average 8 minutes per response, including the time for reviewing instructions,
and completing and reviewing the collection of information. No person shall be subject to any penalty for failing to
comply with a collection of information if it does not display a currently valid OMB control number. Customer satisfaction
surveys are used to gauge customer perceptions of VA services as well as customer expectations and desires. The
results of this survey will lead to improvements in the quality of service delivery by helping to shape the direction and
focus of specific, programs and services. Submission of this form is voluntary and failure to respond will have no impact
on benefits to which you may be entitled.
VA Form 10163
Welcome!
Thank you for accessing the VA Office of Construction and Facilities Management (CFM) Supplier Satisfaction Survey.
Through this survey, you will be asked to provide feedback on the CFM acquisition and project support you have received.
The feedback that you provide through this survey will help CFM identify opportunities to improve the level and quality of
acquisition support that it provides to suppliers.
VA Form 10163
Instructions
This survey is divided into two sections. Section 1 asks you to provide feedback specific to the project referenced in the
survey invitation email (the email containing the link you used to access this survey). In Section 1, please provide your
ratings and comments with only that project in mind.
In Section 2, you will have the opportunity to provide more general feedback on CFM. In this section, please provide
ratings based on your overall assessment of CFM.
This survey should take you less than 10 minutes to complete. Should you need to exit the survey before completing it,
click the "Save" button at the top right hand corner of the page. Your may return to the survey later to pick up after the
last page you completed.
Should you have any questions, please contact [email protected].
To get started, click the Next button below!
VA Form 10163
Section 1: Project Satisfaction Ratings (PreSolicitation Phase Support)
On this page, you will be asked to rate CFM PreSolicitation Phase support you have received for this project. Pre
Solicitation refers to all activities and interactions that occurred prior to the project being released as a request for
proposal (RFP) or a request for quote (RFQ).
1. Please rate your satisfaction with the following aspects of CFM PreSolicitation Phase
support that you received for this project.
1
(Strongly
10
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(Strongly
Disagree)
CFM personnel were
Agree)
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Answer
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accessible
CFM personnel were
responsive
CFM acquisition information
provided via the CFM website
was useful
CFM acquisition information
provided via CFM industry
forums was useful
CFM acquisition information
provided via inperson
meetings with CFM personnel
was useful
VA Form 10163
Section 1: Project Satisfaction Ratings (Solicitation Phase Support)
On this page, you will be asked to rate CFM Solicitation Phase support you have received for this project. Solicitation
refers to all activities and interactions that occurred subsequent to the project being released as a request for proposal
(RFP) or a request for quote (RFQ), but before the project was awarded.
*2. Please rate your level of agreement with the following statements pertaining to the
CFM Solicitation Phase support that you received for this project.
1
(Strongly
10
2
3
4
5
6
7
8
9
Disagree)
CFM solicitation documents
(Strongly
Agree)
Can't
Answer
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were clear
CFM solicitation documents
were comprehensive
CFM solicitation documents
contained accurate technical
requirements
CFM solicitation documents
contained consistent
technical requirements
CFM solicitation documents
contained clear technical
requirements
CFM solicitation documents
contained comprehensive
technical requirements
CFM provided sufficient time
for my company to respond to
the solicitation request
CFM contracting personnel
were accessible when I
needed to reach them
CFM contracting personnel
responded to my questions in
a timely manner
CFM subcontracting
requirements were clear and
reasonable
VA Form 10163
Section 1: Project Satisfaction Ratings (Award and PostAward)
On this page, you will be asked to rate CFM Award and PostAward Phase support you have received for this project.
Award Phase refers to activities related to the award of the contract for the project. PostAward Phase activities entail all
activities subsequent to contract award.
*3. Please rate your level of agreement with the following statements pertaining to the
CFM Award and PostAward Phase support that you received for this project.
1
(Strongly
10
2
3
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8
9
Disagree)
The CFM contract award
(Strongly
Agree)
Can't
Answer
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notification was provided in a
timely manner
CFM provided my company
with sufficient time to prepare
for the contract kickoff
meeting
CFM effectively
communicated the key roles
and responsibilities of
government personnel
involved in the project
CFM has paid invoices in a
timely manner
Contract modifications have
been processed in a timely
manner
Contract modifications have
been processed accurately
CFM has reviewed the project
schedule regularly
CFM has been effective in
identifying project quality
issues
CFM has been effective at
developing schedule
recovery plans
VA Form 10163
Section 2 General Supplier Ratings
Congratulations on completing Section 1. In Section 2, you will be asked to continue rating your satisfaction with CFM.
However, in this section, please think generally about your interaction with CFM for all projects you have been involved
with over the past year. Click the Next button below to begin Section 2.
VA Form 10163
Section 2: General Ratings (Supplier Perception)
*4. Please rate your level of agreement with the following general statements about the
CFM acquisition process.
1
(Strongly
10
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9
Disagree)
CFM shows genuine concern
(Strongly
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Answer
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for my business
I would like to continue to do
business with CFM
I would like to increase the
amount of business I do with
CFM
The CFM acquisition process
is easier to navigate
compared with other federal
government agencies I have
done business with
CFM typically utilizes the
appropriate solicitation
strategy for its projects.
CFM's constructability reviews
for construction projects
provide me with useful
information.
CFM's industry days provide
me with useful information.
5. Please consider the CFM RFPs you have reviewed, but decided not to respond to.
Describe the factors that typically contribute to your decision not to respond to a CFM
RFP in the space below.
5
6
VA Form 10163
Section 2: General Ratings (Supplier Overall Satisfaction)
*6. Please rate your overall satisfaction with the CFM acquisition process on a scale of 1
= Extremely Dissatisfied to 5 = Extremely Satisfied.
6
7. Please consider the entirety of the CFM acquisition lifecycle from PreSolicitation to
PostAward. In the section below, please describe the things you feel CFM DOES WELL.
You may respond by solicitation phase or in general.
5
6
8. Please consider the entirety of the CFM acquisition lifecycle from PreSolicitation to
PostAward. In the section below, please describe the things you feel CFM DOES NOT DO
WELL. You may respond by solicitation phase or in general.
5
6
VA Form 10163
Supplier Demographics Tell Us About You
9. Approximately what percent of your annual revenue comes from CFM contracts?
j Less than 5%
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j 5 to 10%
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j 10 to 25%
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j 25 to 50%
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j 50 to 75%
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j Greater than 75%
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j Prefer not to answer
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10. How many years have you done business with CFM?
j Less than 1 year
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j 1 to 3 years
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j 3 to 5 years
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j 5 to 10 years
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j More than 10 years
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11. In what geographic regions does your company operate?
c Midwest
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c Northeast
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c Southeast
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c Southwest
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c West
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c Nationwide
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12. Would you like for someone from CFM to follow up with you on your survey
responses?
j Yes
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j No
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VA Form 10163
| File Type | application/pdf |
| File Modified | 2014-04-11 |
| File Created | 2014-04-11 |