National Science Foundation Surveys to Measure Customer Satisfaction

Forms and Documents

Document Name	Status
3145-0157 Part B.1.docx Supporting Statement B	2011-07-21
Supporting Statement for 3145-0157 2011.docx Supporting Statement A	2011-07-21

IC Document Collections

IC ID	Document Title	Status
211571	Card-Sorting of topic-based navigation for the research.gov website Other-Card-sorting exercise	New
211412	International Engagement in Materials Research Other-Survey	New
210495	Research.gov and FastLane User Profile Survey Other-Customer Satisfaction Survey	New
209955	Survey of Effectiveness of Instrument Development for Biological Research Other-Customer Satisfaction Survey	New
207917	NSF General and Age Related Disabilities Engineering (GARDE) Program Research Participant Satisfaction Survey Other-Customer Satisfaction Survey	New
207061	NCSES - User Interview and Survey for Developing a Digital Science and Engineering Indicators Other-Interview Consent Form	New
201923	Usability Testing of Topic-Based Navigation for the www.nsf.gov/statistics/ Website Other-Card sort	New
200282	Customer Satisfaction for NSF-Funded Mid-Scale Research Other-Survey	New

ICR Details

OMB Control No: 3145-0157	ICR Reference No: 201107-3145-003
Status: Historical Active	Previous ICR Reference No: 201105-3145-002
Agency/Subagency: NSF	Agency Tracking No:
Title: National Science Foundation Surveys to Measure Customer Satisfaction
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/14/2011
	Date Received in OIRA: 07/21/2011
Terms of Clearance: Approved for purposes of conducting non-representative customer satisfaction surveys. NSF shall submit requests under this generic approval to OMB for individual review and shall not proceed with collecting information until such requests have been approved.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2014	36 Months From Approved	09/30/2011
Responses	31,500	0	31,500
Time Burden (Hours)	10,500	0	10,500
Cost Burden (Dollars)	0	0	0

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Abstract: The Presidential requirements in E.O. 12862, "Setting Customer Service Standards," established an ongong need for the National Science Foundation (NSF) to engage in an interactive process of collecting information and using it to improve program services and processes.

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Authorizing Statute(s): US Code: 42 USC 1861 et seq. Name of Law: National Science Foundation Act of 1950
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 2151	01/12/2011
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 27093	05/10/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 8

IC Title	Form No.	Form Name
NSF General and Age Related Disabilities Engineering (GARDE) Program Research Participant Satisfaction Survey
International Engagement in Materials Research
NCSES - User Interview and Survey for Developing a Digital Science and Engineering Indicators
Customer Satisfaction for NSF-Funded Mid-Scale Research
Survey of Effectiveness of Instrument Development for Biological Research
Card-Sorting of topic-based navigation for the research.gov website
Usability Testing of Topic-Based Navigation for the www.nsf.gov/statistics/ Website
Research.gov and FastLane User Profile Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	31,500	31,500	0	0	0	0
Annual Time Burden (Hours)	10,500	10,500	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/21/2011

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