Supporting Statement for GARDE Survey

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National Science Foundation Surveys to Measure Customer Satisfaction

Supporting Statement for GARDE Survey

OMB: 3145-0157

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SUPPORTING STATEMENT FOR PAPERWORK REDUCTION SUBMISSION

(3145-0157)

National Science Foundation General and Age Related Disabilities Engineering (GARDE) Program Longitudinal Research Participant Satisfaction Survey.

A. JUSTIFICATION

  1. CIRCUMSTANCES MAKING COLLECTION OF INFORMATION NECESSARY

On September 11, 1993, President Clinton issued Executive Order 12862, “Setting Customer Service Standards,” which clearly defined his vision that the Federal agencies will put the public first. To accomplish this, President Clinton called for a “revolution within the Federal government to change the way it does business.” He expected this process to require continual reform of government practices and operations to the end that, “when dealing with the Federal agencies, all people receive service that matches or exceeds the best service available in the private sector.”


Section 1(b) of this E.O. requires agencies to “survey customers to determine the kind and quality of services they want and their level of satisfaction with existing services” and Section 1(a) requires agencies to “survey front- line employees on barriers to, and ideas for, matching the best in business.” These Presidential requirements established an ongoing need for the National Science Foundation (NSF) to engage in an interactive process of collecting information and using it to improve program services and processes.


  1. HOW, BY WHOM, AND PURPOSE FOR WHICH INFORMATION IS TO BE USED

The purpose of the survey is to gather information from GARDE funded research participants about their career inclinations and satisfaction with their research experience as it relates to the following subset of objectives of the GARDE program:


  • Greater inclusion of persons with disabilities (PwDs) in R&D process

    • Increased collaboration of engineers with and without disabilities

    • Increased representation of PwDs in engineering careers

  • Enhanced profile of engineering for disabilities within the engineering research community

  • Long-term: Improved attainment of career goals for PwDs and engineers working on questions related to disabilities


Collecting this information from non-PI research participants is critical to assessing whether the GARDE program’s stated objectives of greater inclusion, accessibility, and visibility of PwDs in the engineering community are being met. As a data collection tool, this survey will allow us to measure whether progress toward these objectives is improved over time in the GARDE program.


Research participants will be asked about demographic information, achievements or recognition, outreach activities, and career interests and leadership aspirations from before/during/after their participation in GARDE funded research, as well as satisfaction with their research experience.


  1. USE OF AUTOMATION

An invitation to participate will be sent via email, with a link to the web-bases survey provided.

  1. EFFORTS TO IDENTIFY DUPLICATION

Not applicable.

  1. SMALL BUSINESS CONSIDERATIONS

Not applicable.

  1. CONSEQUENCES OF LESS FREQUENT COLLECTION

Not applicable.

  1. SPECIAL CIRCUMSTANCES FOR COLLECTION

Not applicable.

  1. FEDERAL REGISTER NOTICE

The agency’s notice, as required by 5 CFR 1320.8(d), was published in the Federal Register on January 12, 2011, at 76 FR 2151 and no substantive comments were received.


  1. OUTSIDE CONSULTATION

Not applicable.

  1. GIFTS OR REMUNERATION

Not applicable.

  1. CONFIDENTIALITY PROVIDED TO RESPONDENTS

No personal information will be collected from participants and none will be documented in any project deliverables. Information will be used for internal purposes only to assess the program’s stated objectives.


  1. QUESTIONS OF A SENSITIVE NATURE

Participants will be asked to list their disability, but no names are collected, and there is an option to decline to provide this information.

  1. ESTIMATE OF BURDEN


Category of Respondent

No. of Respondents

Participation Time

Burden

Research Respondent (student, intern, postdoc, scientific staff, etc., NO Principal Investigators)

500

10 minutes

83 hours


  1. COST TO RESPONDENTS

None

  1. CAPITAL/STARTUP COSTS

Not applicable.
TOTAL COST TO THE FEDERAL GOVERNMENT

This will be considered a part of the administration of the program and not an additional cost.

  1. CHANGES IN BURDEN

There are no changes in burden. This proposed collection fits within the limits of our generic clearance.


18. PUBLICATION OF COLLECTION

Not applicable.

19. SEEKING APPROVAL TO NOT DISPLAY OMB EXPIRATION DATE

Not applicable.

20. EXCEPTION(S) TO THE CERTIFICATION STATEMENT (19) ON OMB 83-I

There are no exceptions.


  1. STATISTICAL METHODS

B.1. Universe and Sampling Procedures

GARDE-funded principal investigators will be asked in a separate email or conversation to provide contact emails for any research participants on the award. This customer satisfaction survey will then be sent via email to the respondents. Given the relatively small number of potential respondents, we will send the survey to all of them, rather than relying on a smaller subset.


B.2. Survey Methodology

The survey will be web-based, with the invitation to respond sent by email.


B.3. Methods to Maximize Response

It is hoped that by conducting this survey via the Web, rather than in a paper format, respondents will be more likely to respond.


B.4. Testing of Procedures

Pre-testing was done with internal staff to gauge the estimated time needed to complete the survey.


B.5. Contacts for Statistical Aspects of Data Collection

Shannon L. Griswold, PhD

AAAS Science and Technology Policy Fellow

National Science Foundation

Engineering Directorate

4201 Wilson Blvd.

Arlington, VA 22230


[email protected]

p: 703-292-2548



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File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File TitleSUPPORTING STATEMENT
AuthorJFELDMAN
File Modified0000-00-00
File Created2021-01-31

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