Research.gov and FastLane User Profile Survey

National Science Foundation Surveys to Measure Customer Satisfaction

Research gov Survey_021814_final

Research.gov and FastLane User Profile Survey

OMB: 3145-0157

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Survey Introduction
This survey should take approximately 15 minutes to complete. Your answers are anonymous and will help NSF create a system that better meets applicant and awardee needs. Thank you for your time.

Questions marked with an asterisk * are required.

  1. *Are you an applicant or awardee who accesses grants management services on Research.gov or FastLane? (If Yes, user is taken to question #2, if No, user is taken to question #23.)

__Yes
__No

Demographics

  1. What is your age?

__18-24
__25-34
__35-44
__45-54
__55-64
__65+
__Rather not say

  1. What is the highest level of education you have completed?

__High School/GED

__Some College
__Bachelor’s Degree
__Master’s Degree
__Advanced Graduate work or Ph.D.

  1. In what region are you located?

__U.S. Northeast
__U.S. Southeast
__U.S.
Midwest
__
U.S. Southwest
__
U.S. West
__Outside of the U.S./please specify (open-ended)

  1. With what institution(s) are you affiliated? (open-ended question)

  2. What is your primary role at your institution?

__Faculty
__Student/Graduate Student
__Postdoc
__Scientist
__Administrative
__Financial
__Other/please specify (open-ended)

  1. What is your field(s) of research? (Multi-select)

__Astronomy & Space
__Biology
__Chemistry & Materials
__Computing
__Earth & Environment
__Education
__Engineering
__Mathematics
__Nanoscience
__People & Society
__Physics
__Polar
__Other/please specify (open-ended)
__N/A

Technology

  1. In general, which best describes your attitude towards technology?

__I want to be the first to use new technology, even if it is not proven and there are risks. I am often a beta tester.

__I see opportunities in adopting new technologies. While not the first to adopt, I usually follow soon after.

__I switch to new technology only when the technology is proven, error-free, and is 100% working. I am cautious about implementing new technologies.

__I am often the last to adopt new technologies, and will do so in order to be compatible with my peers/team/organization.


  1. On a day-to-day basis, what type of device(s) do you work on? (Multi-select)

__Desktop
__Laptop
__Tablet
__Mobile
__Other/please specify (open-ended)

  1. What is the screen resolution of the device that you primarily use?
    - To check for Windows 7, right-click on your desktop, select ‘Screen Resolution’ from the pop-up menu.
    - To check from older Windows systems, right-click on your desktop, select ‘Properties’ from the pop-up menu, and then select the ‘Settings’ tab – look at the Screen resolution setting.
    - To check for Mac, go to the Apple menu and select ‘System Preferences’. Select ‘Displays’.Your screen resolution will be highlighted.


__ 800 x 600
__1024 x 768
__1280 x 800
__1366 x 768
__1920 x 1080
__Other/Please specify (open ended)

__I don’t know

  1. Outside of work, how often do you participate in the following online activities? (display matrix format)

Write or comment on blogs

( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once per year ( ) Never

Online shopping/banking
( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once per year ( ) Never

Read news
( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once per year ( ) Never

Personal email
( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once per year ( ) Never

Gaming
( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once per year ( ) Never Stream music/videos

( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once per year ( ) Never

Social networking
( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once per year ( ) Never

Working with Grants

  1. How many times have you been a reviewer on a proposal for NSF?

__0
__1-5
__6-14
__15+

  1. How many proposals for Federal government grants have you submitted in your career?

__0
__1-5
__6-14
__15-35
__36+

  1. How many projects have you worked on that have been funded by Federal grants?

__0
__1-5
__6-14
__15-35
__36-50
__51+

  1. How many Federally funded projects do you typically work on per year?

__0
__1
__2-3
__4-5
__6+

  1. Please list the tools/software that you use to gather information for later use on FastLane and/or Research.gov. For example, Microsoft Office, databases, Google Scholar. (open-ended question)

  2. Please describe the person(s) on your grant that enter data into FastLane and Research.gov, and the type of information each enters. For example, assistant - enters product information. (open-ended question)

Research.gov and FastLane Usage

  1. *How often do you use the following services in Research.gov and FastLane? (display in matrix format)

Award Cash Management Service (ACM$)
( ) Yearly ( ) Less than once per month ( ) Monthly ( ) More than once per month ( ) Daily ( ) N/A

Grant Application Status
( ) Yearly ( ) Less than once per month ( ) Monthly ( ) More than once per month ( ) Daily ( ) N/A

Institution & User Management
( ) Yearly ( ) Less than once per month ( ) Monthly ( ) More than once per month ( ) Daily ( ) N/A

Panelist Functions (panel reviews, travel, Interactive Panel System (IPS))
( ) Yearly ( ) Less than once per month ( ) Monthly ( ) More than once per month ( ) Daily ( ) N/A

Project Reports
( ) Yearly ( ) Less than once per month ( ) Monthly ( ) More than once per month ( ) Daily ( ) N/A

Proposal Functions (proposal submission, proposal review, Letter of Intent (LOI))
( ) Yearly ( ) Less than once per month ( ) Monthly ( ) More than once per month ( ) Daily ( ) N/A

Research Administration (accounts management, travel, organizational reports)
( ) Yearly ( ) Less than once per month ( ) Monthly ( ) More than once per month ( ) Daily ( ) N/A

Research Spending & Results
( ) Yearly ( ) Less than once per month ( ) Monthly ( ) More than once per month ( ) Daily ( ) N/A

  1. Please describe the top three tasks you visit FastLane to perform. For example, submit proposals, review proposals, etc. (3 separate open-ended text fields)

1.
2.
3.

  1. Please describe the top tasks you visit Research.gov to perform. For example, requesting cash, submitting an annual report, etc. (3 separate open-ended text fields)

1.
2.
3.

  1. Please tell us your impressions about Research.gov: (display in matrix format)

It is easy to learn.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

It is easy to find what I need.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

It is difficult to use.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

The search feature works well.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

The response time of the site is good.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

The layout of the website is well-organized and clear.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

The design of the site (look and feel, colors, navigation, etc.) looks outdated to me.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

I trust the content and information on the site to be accurate and up-to-date.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

The terminology on the site is familiar to me.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

This site makes my job easier and I am able to accomplish my work effectively.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

  1. Please add any additional comments on how you think Research.gov could be improved. (open ended)

Upon completion of question #22, user will be taken to survey Conclusion (see end of survey.)

Demographics

23. What is your age?

__18-24
__25-34
__35-44
__45-54
__55-64
__65+
__rather not say

24. What is the highest level of education you have completed?

__High School/GED

__Some College
__Bachelor’s Degree
__Master’s Degree
__Advanced Graduate work or Ph.D.

25. In what region are you located?

__U.S. Northeast
__U.S. Southeast
__U.S.
Midwest
__
U.S. Southwest
__
U.S. West
__Outside of the U.S./please specify (open-ended)

26. What is your primary job function? (open ended)

Technology

27. Which best describes your attitude towards technology?

__I want to be the first to use new technology, even if it is not proven and there are risks. I am often a beta tester.

__I see opportunities in adopting new technologies. And while not the first to adopt, usually follow soon after.

__I switch to new technology only when the technology is debugged, and is 100% working. I am cautious about implementing new technologies.

__I am often the last to adopt new technologies, doing so in order to be compatible with my peers/team/organization.


28. On what type of device(s) do you work on? (Multi-select)

__Desktop
__Laptop
__Tablet
__Mobile
__Other/please specify (open-ended)

29. Outside of work, how often do you participate in the following online activities? (display matrix format)

Write or comment on blogs

( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once a year ( ) Never

Online shopping/banking
( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once a year ( ) Never

Read news
( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once a year ( ) Never

Personal email
( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once a year ( ) Never

Gaming
( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once a year ( ) Never Stream music/videos

( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once a year ( ) Never

Social networking
( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly ( ) Less than once a year ( ) Never

Research.gov Usage

30. How often do you visit Research.gov?

__Daily
__Weekly
__Monthly
__A few times per year
__Once a year or less
__I am a first-time visitor

31. *Please tell us your impressions about Research.gov: (display in matrix format).

It is easy to learn.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

It is easy to find what I need.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

It is difficult to use.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

The Search feature works well.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

The response time of the site is good.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

The layout of the website is well-organized and clear.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

The design of the site (look and feel, colors, navigation, etc.) look outdated to me.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

I trust the content and information on the site to be accurate and up-to-date.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

The terminology on the site is familiar to me.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

This site makes my job easier and I am able to accomplish my work effectively.
( ) Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly Disagree ( ) Not Applicable

32. In your own words, what do you think the purpose of Research.gov is or should be? (open-ended)


33. What are the reason(s) you come to Research.gov? (open-ended)


34. What are your suggestions for improving Research.gov? (open-ended)

Upon completion of question #34, user will be taken to survey Conclusion (see end of survey.)

Conclusion

Thank you for completing this survey. If you’d like to participate in Research.gov usability testing to help better improve the system, please use this form to provide your name and contact information.

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