Screen Pop (Automated Telephone Application)

ICR 201108-0960-001

OMB: 0960-0790

Federal Form Document

Forms and Documents
IC Document Collections
198773 New
ICR Details
0960-0790 201108-0960-001
Historical Active
Screen Pop (Automated Telephone Application)
New collection (Request for a new OMB Control Number)   No
Approved without change 01/03/2012
Retrieve Notice of Action (NOA) 12/01/2011
  Inventory as of this Action Requested Previously Approved
01/31/2015 36 Months From Approved
34,000,000 0 0
566,667 0 0
0 0 0

SSA has established an automated telephone process called Screen Pop that allows individuals to enter their social security number (SSN) using their telephone keypad or speech technology prior to speaking with a National 800 Number Network (N8NN) agent. The automated Screen Pop application collects the SSN then routes the SSN to the "Start New Call" Customer Help and Information screen (CHIP). Functionality for the Screen Pop application ends once the SSN connects to the CHIP screen. Once the call connects to the N8NN agent, the N8NN agent uses the SSN to access the caller's SSA record, if needed. The respondents are individuals who contact SSA's N8NN to speak with an agent.

US Code: 42 USC 405 Name of Law: Social Security Act

Not associated with rulemaking

  76 FR 53703 08/29/2011
76 FR 72994 11/28/2011

IC Title Form No. Form Name
Screen Pop

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 34,000,000 0 0 34,000,000 0 0
Annual Time Burden (Hours) 566,667 0 0 566,667 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Miscellaneous Actions
This is a new application that increases the public reporting burden. See question #12 for updated burden figures.

Faye Lipsky 410 965-8783 [email protected]


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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