Screen Pop (Automated Telephone Application)

OMB 0960-0790

OMB 0960-0790

SSA has established an automated telephone process called Screen Pop that allows individuals to enter their social security number (SSN) using their telephone keypad or speech technology prior to speaking with a National 800 Number Network (N8NN) agent. The automated Screen Pop application collects the SSN then routes the SSN to the "Start New Call" Customer Help and Information screen (CHIP). Functionality for the Screen Pop application ends once the SSN connects to the CHIP screen. Once the call connects to the N8NN agent, the N8NN agent uses the SSN to access the caller's SSA record, if needed. The respondents are individuals who contact SSA's N8NN to speak with an agent.

The latest form for Screen Pop (Automated Telephone Application) expires 2021-05-31 and can be found here.

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