Screen Pop (Automated Telephone Application)

ICR 201407-0960-011

OMB: 0960-0790

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement A
2014-10-02
IC Document Collections
IC ID
Document
Title
Status
198773 Modified
ICR Details
0960-0790 201407-0960-011
Historical Active 201108-0960-001
SSA
Screen Pop (Automated Telephone Application)
Revision of a currently approved collection   No
Regular
Approved without change 11/07/2014
Retrieve Notice of Action (NOA) 10/06/2014
  Inventory as of this Action Requested Previously Approved
11/30/2017 36 Months From Approved 01/31/2015
55,600,000 0 34,000,000
926,667 0 566,667
0 0 0

SSA has established an automated telephone process called Screen Pop that allows individuals to enter their social security number (SSN) using their telephone keypad or speech technology prior to speaking with a National 800 Number Network (N8NN) agent. The automated Screen Pop application collects the SSN then routes the SSN to the "Start New Call" Customer Help and Information screen (CHIP). Functionality for the Screen Pop application ends once the SSN connects to the CHIP screen. Once the call connects to the N8NN agent, the N8NN agent uses the SSN to access the caller's SSA record, if needed. The respondents are individuals who contact SSA's N8NN to speak with an agent.

US Code: 42 USC 405 Name of Law: Social Security Act
  
None

Not associated with rulemaking

  79 FR 42863 07/23/2014
79 FR 58022 09/26/2014
No

1
IC Title Form No. Form Name
Screen Pop

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 55,600,000 34,000,000 0 0 21,600,000 0
Annual Time Burden (Hours) 926,667 566,667 0 0 360,000 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The burden increase for this collection stems from an increase in callers asking for agent service.

$556,000
No
No
No
No
No
Uncollected
Faye Lipsky 410 965-8783 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/06/2014


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