399 NIDCR 399 NIDCR English 2011

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 399 NIDCR English 2011 Questionnaire.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

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Model Instance Name:

red & strike-through: DELETE






NIDCR English 2011

underlined & italicized: RE-ORDER






MID: ZR0gEIlR8tRYV8UB5IJs1g==
pink: ADDITION






Date: 12/17/2010 blue + -->: REWORDING

















NIDCR English 2011 CUSTOM QUESTION LIST
CQID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC0834
How often do you visit the NIDCR website? First time
Radio button, one-up vertical Single Yes
Visit Frequency


Daily







About once a week







About once a month







Once or twice a year





SAC0835
How did you find the NIDCR website today? Search Engine (e.g. Google, Bing, Yahoo)
Radio button, one-up vertical Single Yes Skip Logic Group Visit Driver



MedlinePlus



Randomize



National Institutes of Health (NIH) web page








Another site








NIDCR e-newsletter








NIDCR Twitter feed








NIDCR print publications/products








Bookmarked NIDCR website (favorite)








Word of mouth recommendation








Blog or discussion forum








Message from friend on social network (e.g. Facebook, MySpace, Twitter)








YouTube video








Text message or alert








Instant message








Don't know



Anchor Answer Choice



Other A


Anchor Answer Choice
SAC0836 A Please explain briefly how you found the NIDCR website today.

Text area, no char limit
No Skip Logic Group Other-Visit Driver
SAC0837
How did you access the site? Desktop computer or laptop
Radio button, one-up vertical Single Yes
How Access



Mobile phone or other mobile device such as iPad






SAC0838
What information were you looking for today? Health information (for self or friend/family member)
Radio button, one-up vertical Single Yes Skip Logic Group What Info



Health information (for patients, clients)



Randomize




Clinical trials









Grants/funding information









Jobs, fellowships, internships









Science news









Dentist/dental care









Data and statistics









Research tools (e.g. animal models, tissue arrays)









Teaching tools (for K-12 instruction)









Teaching tools (for dental/medical professional or student instruction)









Continuing education (CDE)









NIDCR mission/plans









Staff directory









Spanish-language content









Other B


Anchor Answer Choice

SAC0839 B Please explain briefly what you were looking for today.

Text area, no char limit
No Skip Logic Group Other-What Info
SAC0840
Did you find what you were looking for on the NIDCR site? Yes
Radio button, one-up vertical Single Yes Skip Logic Group Did You Find


No C







Still looking for information when survey popped








Not looking for anything in particular






SAC0841 C What specifically were you seeking?

Text area, no char limit
No Skip Logic Group What Seeking
SAC0842
How do you plan to use the information you find on this site today?

Text area, no char limit
No
Plan To Use
SAC0843
What additional information or resources would you like to see included on our site?

Text area, no char limit
No
Add'l Info
SAC0844
How would you best describe the information on this site? Very easy to understand
Radio button, one-up vertical Single Yes
Level of Difficulty



Somewhat easy to understand









Somewhat difficult to understand









Very difficult to understand






SAC0845
If you could make one improvement to the NIDCR site, what would it be?

Text area, no char limit
No
improvement
SAC0846
Which best describes you? Person with a health concern
Radio button, one-up vertical Single Yes Skip Logic Group Role



Family member/friend of a person with a health concern



Randomize




Patient advocate









Health educator









Health care provider









Scientist/Researcher D








NIDCR Council or committee member









NIDCR staff









Other government staff









Media









Policy analyst









Student - K-12th grade









Student - undergraduate, professional, or graduate









Teacher - K-12th grade









University faculty member









Other E


Anchor Answer Choice

SAC0847 E Please specify your role in visiting the site today.

Text area, no char limit
No Skip Logic Group Other -Role
SAC0848 D Have you ever...? Applied for funding from NIDCR
Radio button, one-up vertical Single No Skip Logic Group Funding



Received funding from NIDCR






SAC0849
Are you…? Male
Radio button, one-up vertical Single No
Gender



Female






SAC0850
Which age category best describes you? Under 18
Radio button, one-up vertical Single No
Age



18-24









25-34









35-44









45-54









55-64









65-74









75+






SAC0851
What is your race or ethnicity? American Indian/Alaska Native
Radio button, one-up vertical Single No
Race



Asian









Black/African American









Hispanic/Latino









Native Hawaiian or Other Pacific Islander









White









Other






SAC0852
From where are you accessing this site? United States
Radio button, one-up vertical Single Yes Skip Logic Group Accessing From



Europe









Canada









Mexico









South America









Central America









Australia









Asia









Africa









Other F





SAC0853 F From what other part of the world are you accessing this site?

Text area, no char limit
No Skip Logic Group Other-Accessing From
SAC0854
In the last three months, have you done any of the following: Browsed websites using mobile phone/device
Checkbox, one-up vertical Multi Yes
Activities


(Please select all that apply) Sent text messages using mobile phone/device









Received text messages using mobile phone/device









Used personalized web pages (such as My Yahoo!)









Added a widget or gadget to personalized web page









Participated in online social networks (such as MySpace, Facebook, etc.)









Participated in virtual worlds (such as Second Life, Whyville, etc.)









Bookmarked or tagged websites (using social bookmarking sites as Digg or Delicious)









Read blogs or Wikis









Written a blog or contributed to Wikis









Posted comments, ratings or reviews on a website









Listened to podcasts or audio on a website









Watched videos on a website









Uploaded videos to a website (such as YouTube)









Browsed through photo galleries









Subscribed to RSS feeds









Signed up to receive e-mail updates from a website









None of the above






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