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American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 404 VOA English V2 Questionnaire _Template.xls

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
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MID: NQosMo8Ic9IZg1spNVdMpA==

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Date: 3/1/2008 blue + -->: REWORDING

















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QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO09417
What was your primary reason for visit today? To get the latest international news
Radio button, one-up vertical S Y Randomize Reason for Visit



To get English instruction/learn English/practice English









To get alternative perspectives









to get the latest international news









To get more information about the US









To get more information about my country









To get information about another topic









Listen to a radio program or segment









Just curious









To watch a television program or segment









To get information on how to find a shortwave radio broadcast









To get information on how to find a satellite television program






EDO09418
How frequently do you visit this Web site? More than once a day
Radio button, one-up vertical S Y
Frequency of Visit



About once a month









Less than once a month









About once a week









Once a day









First time






EDO09419
What method(s) did you use to find your information today? (Please select all that apply) Search tool - typed words in text box
Checkbox, one-up vertical M Y Randomize Search Method



Used refine or advanced search



OPS Group




Links to Latest World News









Top navigation bar









Left navigation bar









Links in center of the page









Other, please specify A





EDO09420 A Other search method used

Text field, <100 char
N
Other Search Method
EDO09421
Did you find your information today? Yes
Radio button, one-up vertical S Y
Found Information



Not Yet









No






EDO09422
What specific information are you looking for?

Text area, no char limit
N
Specific Information Seeking
EDO09423
Please describe your experience with navigation on this site today. I had no difficulty browsing on this site.
Radio button, one-up vertical S Y Randomize Navigation Experience



Could not navigate back to previous information









Would often feel lost, not know where I was



OPS Group




Links did not take me where I expected









Links/labels are difficult to understand









Too many links or navigational choices









Had technical difficulties (e.g. broken link)









Other, please specify: A


Anchor Answer Choice

EDO09424 A Other Navigation Experience

Text field, <100 char
N
Other Navigartion Experience
EDO09425
If you used the search/text box feature of the site today to find your information, what was your experience with the search functionality? I did not use the search/text box today
Radio button, one-up vertical S N Randomize Search Experience



I did not encounter any difficulties









Search results were helpful



OPS Group




Search results were not helpful









Returned too many results









Returned not enough results









Returned no results









Returned results that were too similar/redundant









Results were not relevant to my search









Other, please specify: A


Anchor Answer Choice

EDO09426 A Other Search Experience

Text field, <100 char
N
Other Search Experience
EDO09427
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



Video I saw on YouTube









Internet blogs or discussion forums



Adjust Template/Style Sheet




Advertising on social networks (Facebook, MySpace, Twitter)



Randomize




Message directly from the agency on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Prior familiarity with Voice of America or VOANews.com









Email recommendation from someone I know









Email newsletter from Voice of America









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Advertisement on a blog or website (not a social network)









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

EDO09428
Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



Video I saw on YouTube









Internet blogs or discussion forums



Adjust Template/Style Sheet




Advertising on social networks (Facebook, MySpace, Twitter)



Randomize




Message directly from the agency on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Prior familiarity with Voice of America or VOANews.com









Email recommendation from someone I know









Email newsletter from Voice of America









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Advertisement on a blog or website (not a social network)









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

EDO09429
Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



Video I saw on YouTube









Internet blogs or discussion forums



Adjust Template/Style Sheet




Advertising on social networks (Facebook, MySpace, Twitter)



Randomize




Message directly from the agency on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Prior familiarity with Voice of America or VOANews.com









Email recommendation from someone I know









Email newsletter from Voice of America









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Advertisement on a blog or website (not a social network)









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice

EDO09430
What suggestions do you have to improve this site?

Text area, no char limit
N
Improvements
EDO09431
Please select your gender: Female
Radio button, one-up vertical S N
Gender



Male






EDO09432
Which describes you best. 15-19 years old
Radio button, one-up vertical S N
Age



20-24 years old









25-29 years old









30-34 years old









35-39 years old









40-44 years old









45-49 years old









50-54 years old









55-59 years old









60+ years old






EDO09433
What is your profession? Professional
Radio button, one-up vertical S N
Profession



Self employed









Other









Retired









Student









Educator









Civil servant









Media/Journalist









Worker









Homemaker









Unemployed






EDO09434
What is the highest level of education? Elementary
Radio button, one-up vertical S N
Education



Middle school









High school









Technical school









College/University









Graduate school









PhD






EDO09435
Where do you live? Afghanistan
Drop down, select one S N
Country



Albania









Algeria









American Samoa









Andorra









Angola









Anguilla









Antarctica









Antigua and Barbuda









Argentina









Armenia









Aruba









Australia









Austria









Azerbaijan









Bahamas, The









Bahrain









Bangladesh









Barbados









Belarus









Belgium









Belize









Benin









Bermuda









Bhutan









Bolivia









Bosnia and Herzegovina









Botswana









Bouvet Island









Brazil









British Indian Ocean Territory









Brunei Darussalam









Bulgaria









Burkina Faso









Burma (Myanmar)









Burundi









Cambodia









Cameroon









Canada









Cape Verde









Cayman Islands









Central African Republic









Chad









Chile









China









China, Hong Kong SAR









Christmas Island









Cocos (Keeling) Islands









Colombia









Commonwealth of Independent States









Comoros









Congo, Democratic Republic of









Congo, Republic of









Cook Islands









Costa Rica









Cote d'Ivoire









Croatia









Cuba









Cyprus









Czech Republic









Denmark









Djibouti









Dominica









Dominican Republic









Ecuador









Egypt, Arab Republic of









El Salvador









Equatorial Guinea









Eritrea









Estonia









Ethiopia









Falkland Islands (Malvinas)









Faroe Islands









Fiji









Finland









France









French Guiana









French Polynesia









French Southern Territories









Gabon









Gambia, The









Georgia









Germany









Ghana









Gibraltar









Greece









Greenland









Grenada









Guadeloupe









Guam









Guatemala









Guernsey, C.I.









Guinea









Guinea-Bissau









Guyana









Haiti









Heard and McDonald Islands









Holy See (Vatican City State)









Honduras









Hungary









Iceland









India









Indonesia









Iran, Islamic Republic of









Iraq









Ireland









Isle of Man









Israel









Italy









Jamaica









Japan









Jersey, C.I.









Jordan









Kazakhstan









Kenya









Kiribati









Korea, Democratic People's Republic of









Korea, Republic of









Kosovo









Kuwait









Kyrgyz Republic









Lao People's Democratic Republic









Latvia









Lebanon









Lesotho









Liberia









Libya









Liechtenstein









Lithuania









Luxembourg









Macau









Macedonia, former Yugoslav Republic of









Madagascar









Malawi









Malaysia









Maldives









Mali









Malta









Marshall Islands









Martinique









Mauritania









Mauritius









Mayotte









Mexico









Micronesia, Federated States of









Moldova









Monaco









Mongolia









Montenegro









Montserrat









Morocco









Mozambique









Myanmar (Burma)









Namibia









Nauru









Nepal









Netherlands









Netherlands Antilles









New Caledonia









New Zealand









Nicaragua









Niger









Nigeria









Niue









Norfolk Island









Northern Mariana Islands









Norway









Oman









Pakistan









Palau









Panama









Papua New Guinea









Paraguay









Peru









Philippines









Pitcairn









Poland









Portugal









Puerto Rico









Qatar









Reunion









Romania









Russian Federation









Rwanda









S. Georgia and S. Sandwich Islands









Samoa









San Marino









Sao Tome and Principe









Saudi Arabia









Senegal









Serbia









Seychelles









Sierra Leone









Singapore









Slovak Republic









Slovenia









Solomon Islands









Somalia









South Africa









Spain









Sri Lanka









St. Helena









St. Kitts and Nevis









St. Lucia









St. Pierre & Miquelon









St. Vincent and the Grenadines









Stateless









Sudan









Suriname









Svalbard and Jan Mayen Islands









Swaziland









Sweden









Switzerland









Syrian Arab Republic









Taiwan, China









Tajikistan









Tanzania









Thailand









Timor-Leste









Togo









Tokelau









Tonga









Trinidad and Tobago









Tunisia









Turkey









Turkmenistan









Turks and Caicos Islands









Tuvalu









Uganda









Ukraine









United Arab Emirates









United Kingdom









United States









United States Minor Outlying Islands









Uruguay









Uzbekistan









Vanuatu









Venezuela, Republica Bolivariana de









Vietnam









Virgin Islands, British









Virgin Islands, US









Wallis and Futuna Islands









West Bank and Gaza









Western Sahara









Yemen, Republic of









Zambia









Zimbabwe






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File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Byedwin.oslan
File Modified2011-02-01
File Created2001-08-03

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