405 CQs 1-11-11 405 CQs 1-11-11

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 405 CQs for OMB 1-11-2011 to xxxx.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CDs and Answer choices)










FCSO J9 MAC Eng Equiv










ACQOsl0003343
Do you subscribe to eNews? ACQOsl0003343A01 Yes R Radio buttons Single Yes Skip Logic Group Subscribe eNews



ACQOsl0003343A02 No






ACQOsl0003355 R Which of the following eNews lists, if any, do you subscribe to? ACQOsl0003355A01 Part A General
Radio buttons Single No Skip Logic Group eNews Lists



ACQOsl0003355A02 Part B General









ACQOsl0003355A03 Both









ACQOsl0003355A04 Neither









ACQOsl0003355A05 Not Sure






ACQOsl0003344 R How do you feel about the frequency of eNews e-mails? ACQOsl0003344A01 I receive eNews too often
Radio buttons Single No Skip Logic Group Frequency eNews



ACQOsl0003344A02 I am satisfied with the frequency of eNews









ACQOsl0003344A03 I would like to receive eNews more frequently.






ACQOsl0003345 R Do you like the layout and design of eNews e-mails? ACQOsl0003345A01 1=Unsatisfied
Radio button, scale, no don't know Single No Skip Logic Group Design eNews



ACQOsl0003345A02 2









ACQOsl0003345A03 3









ACQOsl0003345A04 4









ACQOsl0003345A05 5









ACQOsl0003345A06 6









ACQOsl0003345A07 7









ACQOsl0003345A08 8









ACQOsl0003345A09 9









ACQOsl0003345A10 10=Very Satisfied






ACQOsl0003346 R Are you satisfied with the content provided in eNews e-mails? ACQOsl0003346A01 1=Unsatisfied
Radio button, scale, no don't know Single No Skip Logic Group Content eNews



ACQOsl0003346A02 2









ACQOsl0003346A03 3









ACQOsl0003346A04 4









ACQOsl0003346A05 5









ACQOsl0003346A06 6









ACQOsl0003346A07 7









ACQOsl0003346A08 8









ACQOsl0003346A09 9









ACQOsl0003346A10 10=Very Satisfied


















CMS Palmetto GBA






















ACQOsl0003347
Did you use the site-wide search feature on this site? (open text box in the upper right) ACQOsl0003347A01 Yes 2A, 2F Radio button, one-up vertical Single Yes Skip Group Use Search



ACQOsl0003347A02 No






ACQOsl0003348 2A How would you rate the helpfulness of the site-wide search? ACQOsl0003348A001 Very helpful
Radio button, one-up vertical Single No Skip Group Rate Search



ACQOsl0003348A002 Somewhat helpful









ACQOsl0003348A003 Fair









ACQOsl0003348A004 Somewhat unhelpful 2B








ACQOsl0003348A005 Very unhelpful 2B





ACQOsl0003349 2B Which of the following describes your experience with the site-wide search? ACQOsl0003349A001 Search difficult to use
Radio button, one-up vertical Single No Skip Group Search Experience



ACQOsl0003349A002 Received too few results 2C








ACQOsl0003349A003 Received too many results









ACQOsl0003349A004 Search results were not what I was looking for 2D








ACQOsl0003349A005 Could not sort or refine results









ACQOsl0003349A006 Other 2E





ACQOsl0003370 2C What search term(s) did you use?


Text area, no char limit Single No Skip Group Terms - Too Few
ACQOsl0003371 2D What search term(s) did you use?


Text area, no char limit Single No Skip Group Terms - Not What Look For
ACQOsl0003372 2E Please briefly explain your experience with the site-wide search.


Text area, no char limit Single No Skip Group Other_Search Experience
ACQOsl0003373 2F What one improvement to the site-wide search feature would be most beneficial?


Text area, no char limit Single No Skip Group Other-Search Improvement












NASA Portal Content + Search






















EDO09325
What is your primary reason for visiting nasa.gov today? EDO09325A001 News and Features
Radio button, one-up vertical S Y Randomize Reason For Visit



EDO09325A002 Missions



OPS Group




EDO09325A003 Multimedia









EDO09325A004 Images









EDO09325A005 Shuttle and Space Station









EDO09325A006 Earth









EDO09325A007 Aeronautics









EDO09325A008 Universe









EDO09325A009 Solar System









EDO09325A010 Other
A

Anchor Answer Choice

EDO09326 A Other reason for visiting the site


Text field, <100 char
N
Other Reason for Visit












ONC NIH HealthIT Satisfaction Survey






















EDO09216 G What specifically were you looking for?


Text area, no char limit single No Skip Logic Group Looking For
EDO09217
Did you use the site-wide search feature on this site? (open text box in the upper right) EDO09217A001 Yes 1A, 1F Radio button, one-up vertical

Skip Logic Group Use Search
EDO09217A002 No

EDO09218 1A How would you rate the helpfulness of the site-wide search? EDO09218A001 Very helpful
Radio button, one-up vertical

Skip Logic Group Helpfulness of Search
EDO09218A002 Somewhat helpful

EDO09218A003 Not helpful 1B
EDO09219 1B Which of the following describes your experience with the site-wide search? EDO09219A001 Search difficult to use
Radio button, one-up vertical

Skip Logic Group Search Experience
EDO09219A002 Received too few results 1C
EDO09219A003 Received too many results

EDO09219A004 Search results were not what I was looking for 1D
EDO09219A005 Could not sort or refine results

EDO09219A006 Other 1E
EDO09220 1C What search term(s) did you use?


Text area, no char limit

Skip Logic Group Term - Too Few
EDO09221 1D What search term(s) did you use?


Text area, no char limit

Skip Logic Group Term - Not What Look For
EDO09222 1E Please briefly explain your experience with the site-wide search.


Text area, no char limit

Skip Logic Group OE_Search Experience
EDO09223 1F What one improvement to the site-wide search feature would be most beneficial?


Text area, no char limit

Skip Logic Group OE_Search Improvement
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File Modified0000-00-00
File Created0000-00-00

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