407 GSA 407 GSA Xcess

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 407 GSA Xcess FINAL 1-7-11.xls

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name: red & strike-through: DELETE





GSA Xcess Survey underlined & italicized: RE-ORDER





MID: xsNgIltgdAF11goo9AFFdg== pink: ADDITION





Date: 1/7/2011 blue + -->: REWORDING















GSA Xcess Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC0909
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily







About once a week







About once a month







Every 6 months or less





SAC0910
What best describes you? Federal employee
Drop down, select one S Y Skip Logic Group Role


State employee







Program recipient







Other, please specify: A




SAC0911 A Other role

Text field, <100 char
N
Other role
SAC0912
What is your primary reason for visiting the site today? Just browsing the site
Drop down, select one S Y Skip Logic Group Primary reason


Report Property Menu Search & Select Menu CFL Functions Menu







Create Report







Modify Report







Review Report







Delete Report (AAMS/EADS Only)







Upload Pictures







Upload Multiple ICN Pictures







Property Inquiry







Search items by category B






Internal inquiry/recall







Inquire Requests







Change Requests







Delete Requests







Want List Items







Approve Transfer Orders







Create Data Report







Delinquent Report







Data Report Status







Update Your Information







Change Your Password







View/Allocate Requested Items







Confirm Allocations







Transfer







Change Allocation/Transfer







School Search







Resend School Transfer Order







Post Transaction Module







Transfers to Schools & Non-Profits







Transfers by Agency to Schools & Non-Profits







User guides







FAQ







Program links







Contact links







Other, please specify: A




SAC0913 A Other reason

Text area, no char limit
N
Other reason
SAC0914 B What specific item/product were you looking for today? Agricultural Equipment and Supplies
Drop down, select one S Y Skip Logic Group Item/product


Aircraft







Aircraft Parts and Tires







Automobiles







Boats







Clothing and Personal







Communication and Detection Equipment







Computer Equipment







Computer Software and Accessories







Construction Equipment







Electrical and Electronic Equipment and Components







Electrical and Electronic Measuring and Testing Equipment







Fire Trucks and Fire Fighting Equipment







Food Preparation and Serving Equipment







Furniture







Hardware







Household







Industrial Service and Trade Machinery







Industrial Special Machinery







Jewelry and Collectibles







Lab Equipment







Lighting







Manufactured Housing Park Models and/or Travel Trailers







Marine Equipment







Materials Handling Equipment







Medical Dental and Veterinary Equipment and Supplies







Miscellaneous







Motorcycles and Bicycles







Musical Instruments







Navigation Equipment







Office Equipment







Office Supplies and Forms







Photographic Equipment







Recording Equipment







Recreation







Refrigeration and Air Conditioning Equipment







Shuttle







Tools







Trucks Trailers and Tractors







Vehicular Components and Tires







Other, please specify: C




SAC0915 C Other item/product

Text area, no char limit
N
Other item/product
SAC0916
Did you find what you were looking for? Yes
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Partially







No A




SAC0917 A If you were unable to find what you were looking for, please specify what were you trying to find?

Text area, no char limit
N
Info not found
SAC0918
What method do you use to find your information? Global search A Drop down, select one S Y Skip Logic Group Method


Advanced search A






Top navigation bar C






Quick links C






Just navigating through the pages C






Combination of search and navigation A,C






Other, please specify: E




SAC0919 E Other method

Text field, <100 char
N
Other method
SAC0920 A If you used search today to find your information, did you encounter any difficulties with the search features on the site? Results were not relevant to my search terms
Checkbox, one-up vertical M Y Skip Logic Group Search Difficulty


Results were too similar/redundant





Search required too many refinements to get what I wanted





Returned too many results





Returned no enough or no results





I was not sure what words to use in my search





Search speed was too slow





Other, please specify: B




No problems were encountered



SAC0921 B Other search difficulty

Text area, no char limit
N
Other search diff
SAC0922 C If you used navigation today to find your information, did you encounter any difficulties with the navigation capabilities on this site? Links/ headings are not intuitive enough
Checkbox, one-up vertical M Y Skip Logic Group Navigation Difficulty


Too many links or navigational choices





Links did not take me where I expected





Could not get started or did not know where to begin





Navigation did not support what I was trying to accomplish





Could not navigate back to previous information





Had difficulty finding detailed information on your web pages





Had difficulty finding related information on your web pages





Had various technical difficulties (links didn't work, received error messages, etc.)





Other, please specify: D




No problems were encountered



SAC0923 D Other navigational difficulty

Text area, no char limit
N
Other navigation diff
SAC0924
What other features or information would you like to see added to this site?

Text area, no char limit
N
Other features/info
SAC0925
If you could make one improvement to the site, what would it be?

Text area, no char limit
Y
Improvement
File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified BySally.Collins
File Modified2011-01-13
File Created2001-08-03

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