415 FCIC 415 FCIC Cons Action CQs

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 415 FCIC Consumer Action CQ revisions_11Feb2011.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name:

red & strike-through: DELETE











FCIC Consumer Action

underlined & italicized: RE-ORDER











MID: tF11Ftk8VFpdIxtpVl8hog==














Date: 2/11/2011 blue + -->: REWORDING



























FCIC Consumer Action CUSTOM QUESTION LIST





QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label





EDO09570
How frequently do you visit the site? First time
Radio button, one-up vertical Single Y OPS Group Frequency of Visit








Daily














Weekly














Monthly














Every 6 months or less











EDO09571
What is your primary reason for visiting the site today? Order publications (ie. Handbook)
Radio button, one-up vertical Single Y OPS Group Reason








Looking for free publications














Get latest consumer news














Find information from the Press Room














Had a specific consumer problem














Planning a major purchase














Research different consumer topics














Learn about FCIC














Contact FCIC














Other, please specify: A










EDO09572 A Other Primary Reason

Text field, <100 char
N OPS Group






EDO09573
What best describes your role in visiting this site today? Consumer
Radio button, one-up vertical Single Y OPS Group Role








Consumer Affairs Specialist














Educator














Student














Military Personnel














Librarian or Information Professional














College/Graduate Student














News Reporter/Media Person














Other, please specify: B










EDO09574 B Other Best Describes

Text field, <100 char
N OPS Group OE_Role





EDO09575
What consumer topics are you most interested in? Health
Radio button, one-up vertical Single Y Skip logic group Consumer Topics








Money/Finances














Education














Retirement














Nutrition














Consumer complaints














Consumer product recalls














Child/Family topics














Other, please specify: C










EDO09576 C Other Consumer Topic

Text field no char limit
N Skip logic group OE_Consumer Topic





EDO09577
What source brought you to the site? Found through a search engine (Google, Yahoo, MSN, etc)
Checkbox, one-up vertical Single N Skip Logic Group Source








Referred by a friend or family member














Referred by a consumer affairs specialist














Referred by another website or link














Magazine or newspaper article














Radio or television ad














E-mail list or newsletter














Prior experience with the site














Other, please specify: D










EDO09578 D Please specify what other source brought you to the site:

Text field no char limit

Skip Logic Group OE_Source





EDO09579
How do you look for information on the site? Basic Search
Radio button, one-up vertical Single Y Skip Logic Group Information Seeking








Left Navigation bar














Top Navigation bar














Links in the center of the page














Other, please specify: E










EDO09580 E Please specify what other way you looked for information:

Text field, <100 char
N Skip Logic Group OE_Information Seeking





EDO09581
Did you find what you were looking for? Yes
Radio button, one-up vertical Single Y Skip Logic Group Did you find








No F










EDO09582 F What were you looking for?

Text area, no char limit
N Skip Logic Group OE_Looking for





EDO09583
How did you look for information on the site today? (Please select all that apply.) Search feature A,Z Checkbox, one-up vertical Multi Y Skip Logic Group How look for information








Advanced search feature/tool A,Z













Top navigation bar B,Y













Left navigation bar B,Y













Links in the center of the page B,Y













Quick links B,Y













Site map B,Y













Other, please specify: C










EDO09584 C Please specify what other way you looked for information:

Text area, no char limit
N Skip Logic Group OE_How look for





EDO09585 A Please tell us about your experience with the site's search feature today. (Please select all that apply.) Search results were helpful

Multiple Y Skip Logic Group Search experience








Results were not relevant/not what I wanted














Too many results/I needed to refine my search














Not enough results














Returned NO results














Received error message(s)














Search speed was too slow














I experienced a different search issue (please explain): D










EDO09586 D Please explain what other search issue you experienced:

Text Area – no character limit
N Skip Logic Group OE_Search experience





EDO09587 Z How can we make the search feature more useful to you?

Text Area – no character limit
N Skip Logic Group OE_Search improve





EDO09588 B How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating on this site
Checkbox, one-up vertical Multiple Y Skip Logic Group Navigation experience








Links often did not take me where I expected














Had difficulty finding relevant information














Links/labels are difficult to understand














Too many links/navigational options to choose from














Had technical difficulties (error messages, broken links, etc.)














Could not navigate back to previous information














I had a navigation difficulty not listed above: F










EDO09589 F Please explain what other navigation difficulty issue you experienced:

Text Area – no character limit
N Skip Logic Group OE_Navigation experience





EDO09590 Y What specific ways can we improve your experience navigating on this site?

Text Area – no character limit
N Skip Logic Group OE_Navigation improve





EDO09591
Did you come to Consumeraction.gov today to order/download a publication? Yes K Radio button, one-up vertical Single Y Skip Logic Group Publications








No











EDO09592 K Please describe your experience in getting a publication (select all that apply): I had problems locating the specific publication I was looking for
Checkbox, one-up vertical Multi Y Skip Logic Group Experience publications








The specific publication I was looking for was out of stock














I had difficulty finding the PDF version














I had difficulty understanding the order process














I had technical difficulty downloading the publication (i.e. error messages, ordering process did not complete)














I had difficulty ordering multiple copies of a publication














I had no problems














Other, please specify: L










EDO09593 L Please specify other experience getting publication:



N Skip Logic Group OE_Experience Publications





EDO09594
Choose the statement that best describes your use of the Internet and related technologies: I use the Internet extensively and am eager to adopt new technologies.
Checkbox, one-up vertical Single Y OPS Group Internet Use








I use the Internet frequently and may adopt new technologies.














I use the Internet frequently but only for specific tasks.














I use the Internet infrequently.














I am still learning to use the Internet.











EDO09595
If you could make one improvement to the site, what would it be?

Text area, no char limit Single N OPS Group OE_Improvements





















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