417 HowTo 417 HowTo

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 417 Howto.gov Survey 3.7.2011 - current.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
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Date: 3.1.2011 blue + -->: REWORDING













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QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
SKIP Type (select from list) Single or Multi Required
Y/N







EDO10575
What is the primary task you wanted to accomplish on the site today?

Open-ended
N





Types
EDO10576
Were you successful? Yes
Radio Button One Up Vertical Single Y





Open-ended



No A








Text Field – limited to 100 characters
EDO10577 A Please specify why were you not successful on the site:











EDO10578
How frequently do you visit the site? First time
Radio Button One Up Vertical Single Y





Text Area – no character limit



Daily









Dropdown (Select-one)



A few time a week









Radio Button One Up Vertical



A few times a month









Radio Button Two Up Vertical



Every 6 months or less









Radio Button Three Up Vertical
EDO10579
What can we do to improve Howto.gov?

Open-ended
N





Radio Button Scale Has Don’t Know
EDO10580
Which best describes you? Federal Web Content Manager
Radio Button One Up Vertical Single Y





Radio Button Scale No Don’t Know



Other Web professional (non-government)









Checkbox One Up Vertical



State, Local or Tribal Government Web Manager









Checkbox Two Up Vertical



Researcher/Academic









Checkbox Three Up Vertical



Federal Web Developer/Programmer









Select-multiple Show Two



Federal Web Content Writer









Select-multiple Show Three



Web Manager from outside the U.S.









Select-multiple Show Four



Press or Media













Other, please specify: A









ACQOsl0004087 A Other role

Open-ended
N





Radio Button Scale Has Don’t Know
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