421 DHHS PSC 421 DHHS PSC Offline

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 421 DHHS-PSC Offline Services Questionnaire 02-25-11.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name:

red & strike-through: DELETE








DHHS-PSC Offline Services

underlined & italicized: RE-ORDER








MID: Y08Qs0RgclgRMgEQ8BBdxQ==

pink: ADDITION








Date: 2/16/2011 blue + -->: REWORDING











violet (bold): SKIP-LOGIC








DHHS-PSC Offline Services CUSTOM QUESTION LIST



QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions



SAC1401
Please select the product or service for which you would like to provide feedback today. Asset Management
Drop down, select one Single Y Skip Logic Group






Background Investigations











Building Management











CASU KC Contract Staffing (CASU)











Commissioned Corps Systems Branch (CCSS)











Compensation and Retirement Branch (CCSS)











Medical Affairs Branch (CCSS)











Conference Services











Denver Acquisition Support (CASU)











Denver Contract Staffing (CASU)











Denver Copier Program (CASU)











Denver EEO (CASU)











Denver Imaging (CASU)











Denver Labor & Moving (CASU)











Denver Mail Service (CASU)











Denver Multi Media (CASU)











Denver Property (CASU)











KC Copier Management Service (CASU)











KC Mail Services (CASU)











KC Procurement Services (CASU)











New York Admin Staffing (CASU)











New York Copier (CASU)











New York Mail Room (CASU)











New York Paper & Toner(CASU)











Departmental Forms Management











Digital Finger Printing











Employee Child Care Services











General Storage











Graphic Arts











HHS Hotline











HHS Travel Office











Labor Services











Mail Operations











National Disaster Medical System (NDMS)











ORR/DUCS











OSEO Copier Program











Payroll Services











Personal ID Card Issuance & HSPD-12 Services











Physical Security











Printing Procurement











Product Distribution











Property Disposal











Real Property Management











Regional Support











Security Consultation & Assessments











Shredding Services











Space Acquisition and Alterations











Transhare











Transportation











Other (please specify) C







SAC1402 C Which product or service will you provide feedback about today?

Text area, no char limit

Skip Logic Group



SAC1394
Please specify in which month you received service. January
Radio button, one-up vertical Single Y







February











March











April











May











June











July











August











September











October











November











December











Not sure/NA








SAC1395
How often do you transact with this organization or division? This is my first experience with this organization.
Radio button, one-up vertical Single Y







Once a year or less











A few times per year











About once a month











A few times per month











About once a week











A few times per week











Daily or more often











Not sure/NA








SAC1396
If you could make one improvement in the ordering experience with this organization, what would it be?

Text area, no char limit
N




SAC1397
If we may contact you regarding your experience with this product or service, please provide your email address.

Text area, no char limit
N




SAC1398
Have you ever visited PSC's website? Yes A Radio button, one-up vertical Single Y Skip Logic Group






No











Not sure








SAC1399 A What was your reason for visiting the website? (check all that apply) Learn about a specific product or service
Checkbox, one-up vertical Multi N Skip Logic Group






Browse available products or services











Download catalogues or publications











Download forms











Find contact information











Other (please specify) B







SAC1400 B Please specify your primary reason for visiting PSC's website.

Text area, no char limit

Skip Logic Group



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