422 Dot 422 Dot Fhwa

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name:
DOT FHWA Survey
MID: F5I1YNcxpg9wlEEcJcEBow==
Date:	2/17/2011
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Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	17	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	How likely are you to return to this site?
2	Please rate the quality of information on this site.	18	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	19	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Trust (1=Strongly Disagree, 10=Strongly Agree)
4	Please rate the visual appeal of this site.			22	I can count on this agency to act in my best interests.
5	Please rate the balance of graphics and text on this site.			23	I consider this agency to be trustworthy.
6	Please rate the readability of the pages on this site.			24	This agency can be trusted to do what is right.
	Navigation (1=Poor, 10=Excellent, Don't Know)
7	Please rate how well the site is organized.
8	Please rate the options available for navigating this site.
9	Please rate how well the site layout helps you find what you are looking for.
10	Please rate the number of clicks to get where you want on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
11	Please rate how thoroughly this site discloses information about what this agency is doing.
12	Please rate how quickly agency information is made available on this site.
13	Please rate how well information about this agency's actions can be accessed by the public on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate how quickly pages load on this site.
15	Please rate the consistency of speed from page to page on this site.
16	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: Current Custom Qsts

Model Instance Name:				red & strike-through: DELETE
DOT FHWA Survey				underlined & italicized: RE-ORDER
MID: F5I1YNcxpg9wlEEcJcEBow==				pink: ADDITION
Date:	2/17/2011			blue + -->: REWORDING
DOT FHWA Survey CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text		Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC1371		How frequently do you visit this site?	SAC1371A001	This is my first visit		Drop down, select one	Single	Y		Visit Frequency
			SAC1371A002	Every few months or less often
			SAC1371A003	Monthly
			SAC1371A004	Weekly
			SAC1371A005	Several times a week
			SAC1371A006	Daily/more than once a day
SAC1372		What is your role in visiting this site today?	SAC1372A001	General public		Radio button, one-up vertical	Single	Y	OPS Group	Role
			SAC1372A002	DOT employee
			SAC1372A003	Federal employee
			SAC1372A004	State employee
			SAC1372A005	Educator
			SAC1372A006	Student
			SAC1372A007	Media
			SAC1372A008	Other, please specify	A
SAC1373	A	My role is:				Text field, <100 char		N	OPS Group	OE_Role
SAC1374		What is your primary reason for visiting this site today?	SAC1374A001	Just browsing		Radio button, one-up vertical	Single	Y	Skip Logic Group	Primary Reason
			SAC1374A002	To learn more about the agency
			SAC1374A003	To locate the latest highway tools, techniques, solutions, etc.
			SAC1374A004	To find publications or statistics
			SAC1374A005	To research specific information
			SAC1374A006	To locate contact information
			SAC1374A007	Other, please specify	A
SAC1375	A	The reason I visited the site today was:				Text area, no char limit		N	Skip Logic Group	OE_Primary Reason
SAC1376		How did you look for information on the site today? (Please select all that apply.)	SAC1376A001	Search feature	A, B, C	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Look for Info
			SAC1376A002	Advanced search feature/tool	A, B, C
			SAC1376A003	Top navigation links
			SAC1376A004	Left navigation links
			SAC1376A005	Links in the center of the page
			SAC1376A006	Other, please specify	D
SAC1377	A	Did the search feature help you to find what you were looking for today?	SAC1377A001	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Search_Find
			SAC1377A002	Partially
			SAC1377A003	No
SAC1378	B	What specific search terms did you use to try to find the information you were seeking?				Text area, no char limit		N	Skip Logic Group	OE_Search Terms
SAC1379	C	Please describe your experience with this site's search feature.				Text area, no char limit		N	Skip Logic Group	OE_Search
SAC1380	D	Other way I looked for information:				Text area, no char limit		N	Skip Logic Group	OE_Look for Info
SAC1381		Did you find what you were looking for on the site today?	SAC1381A001	Yes	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	Find Info
			SAC1381A002	Partially	A
			SAC1381A003	No, I wanted to find:	A, B
SAC1382	A	Please describe what you were looking for.				Text area, no char limit		N	Skip Logic Group	OE_Find
SAC1383	B	Please explain the difficulties you encountered looking for information today.				Text area, no char limit		N	Skip Logic Group	OE_Difficulties Looking
SAC1384		Which sections of the site did you visit today? (Please select all that apply.)	SAC1384A001	What's New		Checkbox, one-up vertical	Multi	Y	OPS Group	Site Sections
			SAC1384A002	FHWA By Topic
			SAC1384A003	Legislation, Regulations and Guidance
			SAC1384A004	Publications and Statistics
			SAC1384A005	FHWA Knowledge Communities
			SAC1384A006	Accessibility Resource Library
			SAC1384A007	Doing Business with FHWA
			SAC1384A008	About FHWA
			SAC1384A009	Media Information
			SAC1384A010	Careers
			SAC1384A011	A section not listed here (please specify):	A
SAC1385	A	The section of the site I visited today was:				Text field, <100 char		N	OPS Group	OE_Site Section
SAC1386		How did you learn about this site?	SAC1386A001	Search engine (e.g. Google, Bing)		Drop down, select one	Single	Y		Learn About Site
			SAC1386A002	Link from another site
			SAC1386A003	Blog or other Social Media (e.g. Facebook, Twitter)
			SAC1386A004	Email link
			SAC1386A005	Web page ad
			SAC1386A006	Word of mouth
			SAC1386A007	Other
SAC1387		What is your age?	SAC1387A001	Under 18		Drop down, select one	Single	N		Age
			SAC1387A002	18 - 24
			SAC1387A003	25 - 34
			SAC1387A004	35 - 44
			SAC1387A005	45 - 54
			SAC1387A006	55 - 64
			SAC1387A007	65 or older
			SAC1387A008	Prefer not to answer
SAC1388		If you could make one improvement to this site, what would it be?				Text area, no char limit		N		OE_One Improvement
SAC1389		Please share any additional comments you have about this site.				Text area, no char limit		N		OE_Comments