425 FEMA 425 FEMA Mobile

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 425 FEMA Mobile Survey Final 2.28.11.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Current Custom Qsts
Types


Sheet 1: Current Model Qsts

Model Instance Name: FEMA Mobile Site Pilot




MID: lk4dp8E00FN1FQIJQUsMwA==



Date: 2/9/2011


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Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Look and Feel (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the visual appeal of this mobile site. 5 What is your overall satisfaction with this mobile site?
(1=Not At All Satisfied, 10=Extremely Satisfied)
8 How likely are you to return to this mobile site?
2 Please rate the readability of the pages on this mobile site. 6 How well does this mobile site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)

Navigation (1=Poor, 10=Excellent, Don't Know) 7 How does this site compare to your idea of an ideal mobile website?
(1=Not Very Close, 10=Very Close)

How likely are you to recommend this mobile site to someone else?
3 Please rate how well the mobile site is organized.



4 Please rate the options available for navigating this mobile site.




Content (1=Poor, 10=Excellent, Don't Know)




Please rate the accuracy of information on this mobile site.




Please rate the quality of information on this mobile site.




Sheet 2: Current Custom Qsts

Model Instance Name: FEMA Mobile Site Pilot

red & strike-through: DELETE








underlined & italicized: RE-ORDER





MID: lk4dp8E00FN1FQIJQUsMwA==

pink: ADDITION





Date: 3/5/2010 blue + -->: REWORDING















CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
CWS06679
What is your primary reason for visiting FEMA’s mobile site? Apply for assistance
Radio button, one-up vertical S Y OPS Group Reason for Visit



Check the status of an application








Learn more about available assistance








Find information on a current or recent disaster



Randomize



Find training information








Find preparedness information








Find employment or contracting opportunities and information








Find grant information








Find a form or publication








Other , please specify:





CWS06680
Other reason for visit

Text field, <100 char
N
Other Reason for Visit
CWS06681
Were you able to accomplish your primary task? Yes
Radio button, one-up vertical Single Y
Ability To Find



No








Partially





CWS06682
Which of the following options best represents you? Disaster Survivor
Radio button, one-up vertical Single Y OPS Group Role



Home (Property) Owner / Renter








First Responder








Emergency Managers and Personnel








Private Sector (business, small business, contractor, vendor)








Government Official (Executive or Legislative)








Building Science Professional








Media








Student or Educator








Job seeker








Other, please specify





CWS06683
Other role

Text field, <100 char
N
Other Role
CWS06684
Which of the following pieces of information would you personally use on the FEMA mobile site? (select all that apply) Putting together an emergency kit
Checkbox, one-up vertical Multi Y OPS Group Age



How to protect yourself with flood insurance



Randomize



How to stay informed if an emergency occurs








How to receive emergency alerts from your local government








Information on planning for an emergency








Provide zip code to get real time information like weather warnings, disaster shelters, and other resources available in your area








Other (open ended)





CWS06685
Other information

Text field, <100 char
N
Other Information
CWS06686
If FEMA offered the following products, which would you be likely to use? (select all that apply) FEMA's Smartphone (mobile) application
Checkbox, one-up vertical Multi N
Product Interest



FEMA's text messaging updates on disasters/warnings/resources








I am not interested in these products








I do not have a mobile device that supports applications.





CWS06687
Please provide suggestions for how FEMA can improve their mobile site.

Text area, no char limit Single N
Improvements

Sheet 3: Types

Types
Instructions
Text field, <100 char
Randomize
Text area, no char limit
Shared
Drop down, select one
OPS Group
Radio button, one-up vertical
Matrix Group
Radio button, two-up vertical
Rank Group
Radio button, three-up vertical
Comparative Matrix Group
Radio button, scale, has don't know
Skip Logic Group
Radio button, scale, no don't know
Multiple Lists Group
Checkbox, one-up vertical
Partitioned
Checkbox, two-up vertical

Checkbox, three-up vertical

File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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