| Model Instance Name: FMCSA Passenger Carrier Satisfaction Survey v2 | ||||||||||
| underlined & italicized: RE-ORDER | ||||||||||
| MID: JRssUx8hZUdpI5d9JUhEwg== | JRssUx8hZUdpI5d9JUhEwg== | pink: ADDITION | ||||||||
| Date: | 5/6/2011 | blue + -->: REWORDING | ||||||||
| CUSTOM QUESTION LIST | ||||||||||
| QID | Skip Logic Label | Question Text | AnswerIDs (DOT) | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| CJS0051 | How frequently do you visit this site? | CJS0051A001 | First time | Radio button, one-up vertical | Single | Y | Frequency of visits | |||
| CJS0051A002 | Frequently (once a month or more often) | |||||||||
| CJS0051A003 | Infrequently (less often than once a month) | |||||||||
| CJS0052 | Which category describes you best? | CJS0052A001 | Congressional staff | Radio button, one-up vertical | Single | Y | OPS Group | Describes you | ||
| CJS0052A002 | Educational institution | |||||||||
| CJS0052A003 | FMCSA staff | |||||||||
| CJS0052A004 | General public | |||||||||
| CJS0052A005 | Insurance company | |||||||||
| CJS0052A006 | International (Cross border/NAFTA) | |||||||||
| CJS0052A007 | Other Federal or State staff | |||||||||
| CJS0052A008 | Press/media | |||||||||
| CJS0052A009 | Religious institution | |||||||||
| CJS0052A010 | Student/researcher | |||||||||
| CJS0052A011 | Truck/bus company | |||||||||
| CJS0052A012 | Truck/bus driver | |||||||||
| CJS0052A013 | Truck/bus-related association/group | |||||||||
| CJS0052A014 | Other, please specify: | A | ||||||||
| CJS0053 | A | Other, describes you best. -->: Please specif | Text field, <100 char | N | OPS Group | Other_Describes you | ||||
| CJS0054 | What type of information were you primarily looking for on this website? | CJS0054A001 | Rules & Regulations | Drop down, select one | Single | Y | Skip Logic Group | Looking For | ||
| CJS0054A002 | Safety & Security | |||||||||
| CJS0054A003 | Forms | |||||||||
| CJS0054A004 | Consumer Information | |||||||||
| CJS0054A005 | Contact Information | |||||||||
| CJS0054A006 | General Information About FMCSA Passenger Carrier | |||||||||
| CJS0054A007 | Other | A | ||||||||
| CJS0055 | A | What type of information were you looking for? | Text field, <100 char | N | Skip Logic Group | OE_Looking For | ||||
| CJS0056 | Have you hired a bus company or limousine service in the past 30 days? | CJS0056A001 | Yes | A | Radio button, one-up vertical | Single | Y | Skip Logic Group | limo past 30 days | |
| CJS0056A002 | No | |||||||||
| CJS0057 | A | If so, what was the purpose of the trip? | CJS0057A001 | Private school trip | Radio button, one-up vertical | Single | Y | Skip Logic Group | If hired lime_why | |
| CJS0057A002 | Prom Night | |||||||||
| CJS0057A003 | Sports League transportation | |||||||||
| CJS0057A004 | Other, please specify: | B | ||||||||
| CJS0058 | B | Other, purpose of the trip. | Text area, no char limit | N | Skip Logic Group | Other_Purpose of trip | ||||
| CJS0059 | Do you plan to hire a bus company or limousine service in the next 30 days? | CJS0059A001 | Yes | A | Radio button, one-up vertical | Single | Y | Skip Logic Group | Plan to hire limo | |
| CJS0059A002 | No | |||||||||
| CJS0060 | A | If so, what was the purpose of the trip? | CJS0060A001 | Private school trip | Radio button, one-up vertical | Single | Y | Skip Logic Group | If plan to hire_why | |
| CJS0060A002 | Prom Night | |||||||||
| CJS0060A003 | Sports League transportation | |||||||||
| CJS0060A004 | Other, please specify: | B | ||||||||
| CJS0061 | B | Other, purpose of future trip | Text area, no char limit | N | Skip Logic Group | Other_future trip | ||||
| CJS0062 | How did you hear about this site? | CJS0062A001 | Brochure/publication | Radio button, one-up vertical | Single | Y | OPS Group | Heard about site via | ||
| CJS0062A002 | Friend/family/acquaintance | |||||||||
| CJS0062A003 | Internet search | |||||||||
| CJS0062A004 | News/media | |||||||||
| CJS0062A005 | Other Web site | |||||||||
| CJS0062A006 | Other, please specify: | A | ||||||||
| CJS0063 | A | Other, how heard about this site. | Text field, <100 char | N | OPS Group | Other_Heard about | ||||
| CJS0064 | How would you describe your navigation experience on this site today? (Please select all that apply.) | CJS0064A001 | Did not have difficulty while looking for information on this site | Radio button, one-up vertical | Single | Y | Skip Logic Group | Navigation | ||
| CJS0064A002 | Links did not take me where I expected | |||||||||
| CJS0064A003 | Links/labels were difficult to understand | |||||||||
| CJS0064A004 | Had technical difficulties (e.g. broken links, error messages, etc.) | A | ||||||||
| CJS0064A005 | Did not know how to get back to previous pages visited | |||||||||
| CJS0064A006 | To many links to choose from | |||||||||
| CJS0064A007 | Other | B | ||||||||
| CJS0065 | A | What technical difficulties did you encounter? | Text area, no char limit | N | Skip Logic Group | OE_Technical Difficulties | ||||
| CJS0066 | B | What other difficulty did you have while looking for information on this site? | Text area, no char limit | N | Skip Logic Group | OE_Navigation | ||||
| CJS0067 | Did you use the search feature today? | CJS0067A001 | Yes | A,B | Radio button, one-up vertical | Single | Y | Skip Logic Group | Search | |
| CJS0067A002 | No | |||||||||
| CJS0068 | A | Were the search results helpful? | CJS0068A001 | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Search Helpful | |
| CJS0068A002 | No | |||||||||
| CJS0069 | B | Did you encounter any difficulty with the search feature? | CJS0069A001 | Yes | C | Radio button, one-up vertical | Single | Y | Skip Logic Group | Encounter Search Difficulty |
| CJS0069A002 | No | |||||||||
| CJS0070 | C | What type of difficulty did you primarily encounter? | CJS0070A001 | It returned no results |
Drop down, select one | Single | Y | Skip Logic Group | Search Difficulties | |
| CJS0070A002 | It returned too many results | |||||||||
| CJS0070A003 | It returned too few results | |||||||||
| CJS0070A004 | Results links were broken | D | ||||||||
| CJS0070A005 | Results were not relevant to my search terms or needs | E | ||||||||
| CJS0070A006 | Results were too similar/redundant | |||||||||
| CJS0070A007 | Search required too many attempts | |||||||||
| CJS0070A008 | I was not sure what words to use in my search | |||||||||
| CJS0070A009 | Search speed was too slow | |||||||||
| CJS0070A010 | Search results were not organized well | |||||||||
| CJS0070A011 | Other | F | ||||||||
| CJS0071 | D | Which results links were broken? | Text area, no char limit | N | Skip Logic Group | OE_Broken Search Links | ||||
| CJS0072 | E | What search term/keyword did you use? | Text area, no char limit | N | Skip Logic Group | OE_Search Keywords Used | ||||
| CJS0073 | F | What type of difficulty did you primarily encounter? | Text area, no char limit | N | Skip Logic Group | OE_Search Difficulties | ||||
| CJS0074 | To what extent did the information on this website influence your selection of a passenger carrier (i.e., bus, limo, etc.)? | CJS0074A001 | 1=Not at all | Radio button, scale, has don't know | Single | Y | Info influence select | |||
| CJS0074A002 | 2 | |||||||||
| CJS0074A003 | 3 | |||||||||
| CJS0074A004 | 4 | |||||||||
| CJS0074A005 | 5 | |||||||||
| CJS0074A006 | 6 | |||||||||
| CJS0074A007 | 7 | |||||||||
| CJS0074A008 | 8 | |||||||||
| CJS0074A009 | 9 | |||||||||
| CJS0074A010 | 10=Very much so | |||||||||
| CJS0074A011 | Not Applicable | |||||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |