439 FMCSA 439 FMCSA Passenger Carrier

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 439 FMCSA Passenger Carrier Satisfaction Survey.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name: FMCSA Passenger Carrier Satisfaction Survey v2


red & strike-through: DELETE









underlined & italicized: RE-ORDER





MID: JRssUx8hZUdpI5d9JUhEwg== JRssUx8hZUdpI5d9JUhEwg==

pink: ADDITION





Date: 5/6/2011
blue + -->: REWORDING
















CUSTOM QUESTION LIST
QID Skip Logic Label Question Text AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
CJS0051
How frequently do you visit this site? CJS0051A001 First time
Radio button, one-up vertical Single Y
Frequency of visits



CJS0051A002 Frequently (once a month or more often)








CJS0051A003 Infrequently (less often than once a month)





CJS0052
Which category describes you best? CJS0052A001 Congressional staff
Radio button, one-up vertical Single Y OPS Group Describes you



CJS0052A002 Educational institution








CJS0052A003 FMCSA staff








CJS0052A004 General public








CJS0052A005 Insurance company








CJS0052A006 International (Cross border/NAFTA)








CJS0052A007 Other Federal or State staff








CJS0052A008 Press/media








CJS0052A009 Religious institution








CJS0052A010 Student/researcher








CJS0052A011 Truck/bus company








CJS0052A012 Truck/bus driver








CJS0052A013 Truck/bus-related association/group








CJS0052A014 Other, please specify: A




CJS0053 A Other, describes you best. -->: Please specif


Text field, <100 char
N OPS Group Other_Describes you
CJS0054
What type of information were you primarily looking for on this website? CJS0054A001 Rules & Regulations
Drop down, select one Single Y Skip Logic Group Looking For



CJS0054A002 Safety & Security








CJS0054A003 Forms








CJS0054A004 Consumer Information








CJS0054A005 Contact Information








CJS0054A006 General Information About FMCSA Passenger Carrier








CJS0054A007 Other A




CJS0055 A What type of information were you looking for?


Text field, <100 char
N Skip Logic Group OE_Looking For
CJS0056
Have you hired a bus company or limousine service in the past 30 days? CJS0056A001 Yes A Radio button, one-up vertical Single Y Skip Logic Group limo past 30 days



CJS0056A002 No





CJS0057 A If so, what was the purpose of the trip? CJS0057A001 Private school trip
Radio button, one-up vertical Single Y Skip Logic Group If hired lime_why



CJS0057A002 Prom Night








CJS0057A003 Sports League transportation








CJS0057A004 Other, please specify: B




CJS0058 B Other, purpose of the trip.


Text area, no char limit
N Skip Logic Group Other_Purpose of trip
CJS0059
Do you plan to hire a bus company or limousine service in the next 30 days? CJS0059A001 Yes A Radio button, one-up vertical Single Y Skip Logic Group Plan to hire limo



CJS0059A002 No





CJS0060 A If so, what was the purpose of the trip? CJS0060A001 Private school trip
Radio button, one-up vertical Single Y Skip Logic Group If plan to hire_why



CJS0060A002 Prom Night








CJS0060A003 Sports League transportation








CJS0060A004 Other, please specify: B




CJS0061 B Other, purpose of future trip


Text area, no char limit
N Skip Logic Group Other_future trip
CJS0062
How did you hear about this site? CJS0062A001 Brochure/publication
Radio button, one-up vertical Single Y OPS Group Heard about site via



CJS0062A002 Friend/family/acquaintance







CJS0062A003 Internet search







CJS0062A004 News/media







CJS0062A005 Other Web site







CJS0062A006 Other, please specify: A



CJS0063 A Other, how heard about this site.


Text field, <100 char
N OPS Group Other_Heard about
CJS0064
How would you describe your navigation experience on this site today? (Please select all that apply.) CJS0064A001 Did not have difficulty while looking for information on this site
Radio button, one-up vertical Single Y Skip Logic Group Navigation



CJS0064A002 Links did not take me where I expected







CJS0064A003 Links/labels were difficult to understand







CJS0064A004 Had technical difficulties (e.g. broken links, error messages, etc.) A






CJS0064A005 Did not know how to get back to previous pages visited







CJS0064A006 To many links to choose from







CJS0064A007 Other B



CJS0065 A What technical difficulties did you encounter?


Text area, no char limit
N Skip Logic Group OE_Technical Difficulties
CJS0066 B What other difficulty did you have while looking for information on this site?


Text area, no char limit
N Skip Logic Group OE_Navigation
CJS0067
Did you use the search feature today? CJS0067A001 Yes A,B Radio button, one-up vertical Single Y Skip Logic Group Search



CJS0067A002 No




CJS0068 A Were the search results helpful? CJS0068A001 Yes
Radio button, one-up vertical Single Y Skip Logic Group Search Helpful



CJS0068A002 No




CJS0069 B Did you encounter any difficulty with the search feature? CJS0069A001 Yes C Radio button, one-up vertical Single Y Skip Logic Group Encounter Search Difficulty



CJS0069A002 No




CJS0070 C What type of difficulty did you primarily encounter? CJS0070A001 It returned no results

Drop down, select one Single Y Skip Logic Group Search Difficulties



CJS0070A002 It returned too many results







CJS0070A003 It returned too few results







CJS0070A004 Results links were broken D






CJS0070A005 Results were not relevant to my search terms or needs E






CJS0070A006 Results were too similar/redundant







CJS0070A007 Search required too many attempts







CJS0070A008 I was not sure what words to use in my search







CJS0070A009 Search speed was too slow







CJS0070A010 Search results were not organized well







CJS0070A011 Other F



CJS0071 D Which results links were broken?


Text area, no char limit
N Skip Logic Group OE_Broken Search Links
CJS0072 E What search term/keyword did you use?


Text area, no char limit
N Skip Logic Group OE_Search Keywords Used
CJS0073 F What type of difficulty did you primarily encounter?


Text area, no char limit
N Skip Logic Group OE_Search Difficulties
CJS0074
To what extent did the information on this website influence your selection of a passenger carrier (i.e., bus, limo, etc.)? CJS0074A001 1=Not at all
Radio button, scale, has don't know Single Y
Info influence select


CJS0074A002 2





CJS0074A003 3





CJS0074A004 4





CJS0074A005 5





CJS0074A006 6





CJS0074A007 7





CJS0074A008 8





CJS0074A009 9





CJS0074A010 10=Very much so





CJS0074A011 Not Applicable



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