440 FMCSA 440 FMCSA Protect Your Move

Model Instance Name: FMCSA Protect Your Move Satisfaction Survey v2			red & strike-through: DELETE
			underlined & italicized: RE-ORDER
MID: VRMV9BBN1hMowRcUZN1ckw==			pink: ADDITION
Date:	5/6/2011		blue + -->: REWORDING
CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
AML000051		Are you planning to move within:	I just moved		Radio button, one-up vertical	Single	Y		Planning to move
			Less than 30 days
			30 - 60 days
			61 - 90 days
			Not applicable
AML000052		Which category describes you best?	FMCSA staff		Radio button, one-up vertical	Single	Y	OPS Group	Describes you
			General Public
			Insurance company
			Moving Company
			Other Federal or State staff
			Press/media
			Student/researcher
			Other, please specify:	A
AML000053	A	Other, describes you best.			Text field, <100 char		N	OPS Group	Other_Describes you
AML000054		What information were you trying to find today?	Check mover registration		Radio button, one-up vertical	Single	Y	OPS Group	Looking for
			Education/training
			Facts & research
			Find a mover
			Forms
			Information on moving out of state
			Information on moving within state
			Jobs
			Just curious
			News
			Operating Authority
			Partnering with DOT
			Rules and Regulations
			Tool Kit information
			Search Mover and Complaint History
			Other, please specify:	A
AML000055	A	Other, information trying to find today.			Text field, <100 char		N	OPS Group	Other_trying to find
AML000056		Did you find what you were looking for today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Did you find it
			No	A
			Still Looking	A
AML000057	A	What were you looking for?			Text area, no char limit	Single	N	Skip Logic Group	If not found_what
AML000058		How would you describe your navigation experience on this site today? (Please select all that apply.)	Did not have difficulty while looking for information on this site		Checkbox, one-up vertical	Single	Y	Skip Logic Group	Navigation
			Links did not take me where I expected
			Links/labels were difficult to understand
			Had technical difficulties (e.g. broken links, error messages, etc.)	A
			Did not know how to get back to previous pages visited
			To many links to choose from
			Other	B
AML000059	A	What technical difficulties did you encounter?			Text area, no char limit		N	Skip Logic Group	OE_Technical Difficulties
AML000060	B	What other difficulty did you have while looking for information on this site?			Text area, no char limit		N	Skip Logic Group	OE_Navigation
AML000061		Did you use the search feature today?	Yes	A,B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Search
			No
AML000062	A	Were the search results helpful?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Search Helpful
			No
AML000063	B	Did you encounter any difficulty with the search feature?	Yes	C	Radio button, one-up vertical	Single	Y	Skip Logic Group	Encounter Search Difficulty
			No
AML000064	C	What type of difficulty did you primarily encounter?	It returned no results		Drop down, select one	Single	Y	Skip Logic Group	Search Difficulties
			It returned too many results
			It returned too few results
			Results links were broken	D
			Results were not relevant to my search terms or needs	E
			Results were too similar/redundant
			Search required too many attempts
			I was not sure what words to use in my search
			Search speed was too slow
			Search results were not organized well
			Other	F
AML000065	D	Which results links were broken?			Text area, no char limit		N	Skip Logic Group	OE_Broken Search Links
AML000066	E	What search term/keyword did you use?			Text area, no char limit		N	Skip Logic Group	OE_Search Keywords Used
AML000067	F	What type of difficulty did you primarily encounter?			Text area, no char limit		N	Skip Logic Group	OE_Search Difficulties
AML000068		How frequently do you visit this site?	First time		Radio button, one-up vertical	Single	Y		Frequency of visits
			Daily
			Weekly
			Monthly
			Annually
AML000069		In what language do you prefer to read the content on our site?	English		Radio button, one-up vertical	Single	Y		Language to read
			Spanish
			Arabic
			Chinese
			French
			Other
AML000070		How did you hear about this site?	Brochure/publication		Radio button, one-up vertical	Single	Y	OPS Group	Heard about site
			Friend/family/acquaintance
			News/media
			Internet search
			Other Web site
			Other	A
AML000071	A	Other, how heard about this site.			Text field, <100 char		N	OPS Group	Other_Heard about
AML000072		What information would you like to see on the site that is not currently available?			Text area, no char limit		N		Like to see other