440 FMCSA 440 FMCSA Protect Your Move

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 440 FMCSA Protect Your Move Satisfaction Survey V2.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name: FMCSA Protect Your Move Satisfaction Survey v2

red & strike-through: DELETE








underlined & italicized: RE-ORDER





MID: VRMV9BBN1hMowRcUZN1ckw==

pink: ADDITION





Date: 5/6/2011 blue + -->: REWORDING















CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
AML000051
Are you planning to move within: I just moved
Radio button, one-up vertical Single Y
Planning to move



Less than 30 days








30 - 60 days








61 - 90 days








Not applicable





AML000052
Which category describes you best? FMCSA staff
Radio button, one-up vertical Single Y OPS Group Describes you



General Public








Insurance company








Moving Company








Other Federal or State staff








Press/media








Student/researcher








Other, please specify: A




AML000053 A Other, describes you best.

Text field, <100 char
N OPS Group Other_Describes you
AML000054
What information were you trying to find today? Check mover registration
Radio button, one-up vertical Single Y OPS Group Looking for



Education/training








Facts & research








Find a mover








Forms








Information on moving out of state








Information on moving within state








Jobs








Just curious








News








Operating Authority








Partnering with DOT








Rules and Regulations








Tool Kit information








Search Mover and Complaint History








Other, please specify: A




AML000055 A Other, information trying to find today.

Text field, <100 char
N OPS Group Other_trying to find
AML000056
Did you find what you were looking for today? Yes
Radio button, one-up vertical Single Y Skip Logic Group Did you find it



No A







Still Looking A




AML000057 A What were you looking for?

Text area, no char limit Single N Skip Logic Group If not found_what
AML000058
How would you describe your navigation experience on this site today? (Please select all that apply.) Did not have difficulty while looking for information on this site
Checkbox, one-up vertical Single Y Skip Logic Group Navigation



Links did not take me where I expected







Links/labels were difficult to understand







Had technical difficulties (e.g. broken links, error messages, etc.) A






Did not know how to get back to previous pages visited







To many links to choose from







Other B



AML000059 A What technical difficulties did you encounter?

Text area, no char limit
N Skip Logic Group OE_Technical Difficulties
AML000060 B What other difficulty did you have while looking for information on this site?

Text area, no char limit
N Skip Logic Group OE_Navigation
AML000061
Did you use the search feature today? Yes A,B Radio button, one-up vertical Single Y Skip Logic Group Search



No




AML000062 A Were the search results helpful? Yes
Radio button, one-up vertical Single Y Skip Logic Group Search Helpful



No




AML000063 B Did you encounter any difficulty with the search feature? Yes C Radio button, one-up vertical Single Y Skip Logic Group Encounter Search Difficulty



No




AML000064 C What type of difficulty did you primarily encounter? It returned no results

Drop down, select one Single Y Skip Logic Group Search Difficulties



It returned too many results







It returned too few results







Results links were broken D






Results were not relevant to my search terms or needs E






Results were too similar/redundant







Search required too many attempts







I was not sure what words to use in my search







Search speed was too slow







Search results were not organized well







Other F



AML000065 D Which results links were broken?

Text area, no char limit
N Skip Logic Group OE_Broken Search Links
AML000066 E What search term/keyword did you use?

Text area, no char limit
N Skip Logic Group OE_Search Keywords Used
AML000067 F What type of difficulty did you primarily encounter?

Text area, no char limit
N Skip Logic Group OE_Search Difficulties
AML000068
How frequently do you visit this site? First time
Radio button, one-up vertical Single Y
Frequency of visits



Daily








Weekly








Monthly








Annually





AML000069
In what language do you prefer to read the content on our site? English
Radio button, one-up vertical Single Y
Language to read



Spanish








Arabic








Chinese








French








Other





AML000070
How did you hear about this site? Brochure/publication
Radio button, one-up vertical Single Y OPS Group Heard about site



Friend/family/acquaintance







News/media







Internet search







Other Web site







Other A



AML000071 A Other, how heard about this site.

Text field, <100 char
N OPS Group Other_Heard about
AML000072
What information would you like to see on the site that is not currently available?

Text area, no char limit
N
Like to see other
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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