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| Social Security Admin: SSA FAQ Sat Survey, MID RhtAg4UV8ddoAhlZwpFIEw== |
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| SAC2270 |
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Are you currently receiving Social Security Benefits? |
SAC2270A001 |
Yes |
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Dropdown (Select-one) |
Single |
Y |
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Receiving SS Benefits |
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SAC2270A002 |
No |
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SAC2270A003 |
Not Sure |
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| SAC2271 |
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Which of the following topics were you were looking for within the FAQs? (check all that apply) |
SAC2271A001 |
Social Security Benefit Statement (Form SSA-1099) |
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Checkbox One Up Vertical |
Multi |
Y |
Skip Logic |
Topic |
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SAC2271A002 |
Annual Social Security Statement |
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SAC2271A003 |
Social Security Card or Number |
A |
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SAC2271A004 |
Retirement Benefits |
B |
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SAC2271A005 |
Social Security Disability Benefits |
C |
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SAC2271A006 |
Supplemental Security Income (SSI) Payments |
D |
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SAC2271A007 |
Survivor Benefits |
E |
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SAC2271A008 |
Medicare Benefits |
F |
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SAC2271A009 |
Address change |
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SAC2271A010 |
Direct deposit of monthly check |
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SAC2271A011 |
Paying taxes on Social Security benefits |
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SAC2271A012 |
Other, please specify |
Z |
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| SAC2272 |
A |
What Social Security card or number information were you seeking today? |
SAC2272A001 |
Replacing a lost or stolen Social Security card |
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Radio Button One Up Vertical |
Single |
Y |
Skip Logic |
SSCard/# |
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SAC2272A002 |
Changing a name on a Social Security card |
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SAC2272A003 |
Requesting a Social Security card for a minor child |
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SAC2272A004 |
Learning what documents are needed |
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SAC2272A005 |
Other, please specify |
AA |
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| SAC2273 |
AA |
Please tell us what other Social Security card or number information you wanted. |
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Text Area – no character limit |
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N |
Skip Logic |
OE_SSCard/# |
| SAC2274 |
B |
What best describes the subject of your Retirement Benefits question? |
SAC2274A001 |
Applying for Retirement benefits – how and when |
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Radio Button One Up Vertical |
Single |
Y |
Skip Logic |
Retirement |
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SAC2274A002 |
Estimating Retirement benefits |
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SAC2274A003 |
Working while receiving Retirement benefits |
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SAC2274A004 |
Learning what documents are needed to file for Retirement benefits |
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SAC2274A005 |
Learning about benefits for a spouse and/or child(ren) |
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SAC2274A006 |
Other, please specify |
BB |
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| SAC2275 |
BB |
Please tell us about your Retirement Benefits question. |
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Text Area – no character limit |
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N |
Skip Logic |
OE_Retirement |
| SAC2276 |
C |
What best describes the subject of your Social Security Disability benefits question? |
SAC2276A001 |
Applying for Disability benefits – how and when |
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Radio Button One Up Vertical |
Single |
Y |
Skip Logic |
Disability |
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SAC2276A002 |
Learning about benefits for spouse and/or child(ren) |
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SAC2276A003 |
Appealing an adverse Disability decision – how and when |
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SAC2276A004 |
Working while disabled |
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SAC2276A005 |
Other, please specify |
CC |
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| SAC2277 |
CC |
Please tell us about your Social Security Disability question. |
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Text Area – no character limit |
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N |
Skip Logic |
OE_Disability |
| SAC2278 |
D |
What Supplemental Security Income (SSI) information were you seeking? |
SAC2278A001 |
Applying for SSI payments – how and when |
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Radio Button One Up Vertical |
Single |
Y |
Skip Logic |
SSI |
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SAC2278A002 |
Learning the difference between SSI and Social Security benefit payments |
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SAC2278A003 |
Learning what affects SSI payments (e.g., work, property, savings, inheritance, etc.) |
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SAC2278A004 |
Learning if a spouse and/or child(ren) can receive payments from my SSI record |
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SAC2278A005 |
Other, please specify |
DD |
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| SAC2279 |
DD |
Please tell us about your Supplemental Security Income (SSI) question. |
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Text Area – no character limit |
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N |
Skip Logic |
OE_SSI |
| SAC2280 |
E |
What Survivor Benefits information were you seeking? |
SAC2280A001 |
Applying for Survivor Benefits - how and when |
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Radio Button One Up Vertical |
Single |
Y |
Skip Logic |
Survivor Benefits |
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SAC2280A002 |
Receiving Survivor Benefits AND my own retirement benefit |
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SAC2280A003 |
Receiving Survivor Benefits on a divorced spouse’s record |
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SAC2280A004 |
Obtaining necessary documents needed to file for survivor benefits |
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SAC2280A005 |
Learning how remarriage affects my survivor benefits |
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SAC2280A006 |
Other, please specify |
EE |
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| SAC2281 |
EE |
Please tell us about your Survivor Benefits question. |
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Text Area – no character limit |
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N |
Skip Logic |
OE_Survivor |
| SAC2282 |
F |
What best describes the subject of your Medicare question? |
SAC2282A001 |
How to apply for Medicare benefits – how and when? |
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Radio Button One Up Vertical |
Single |
Y |
Skip Logic |
Medicare |
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SAC2282A002 |
What documents are needed to file for Medicare |
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SAC2282A003 |
Who is eligible for Medicare |
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SAC2282A004 |
What is covered under the Medicare program |
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SAC2282A005 |
What are the Medicare premiums |
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SAC2282A006 |
What is the Medicare Prescription Drug Plan |
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SAC2282A007 |
Other, please specify |
FF |
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| SAC2283 |
FF |
Please tell us about your Medicare question. |
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Text Area – no character limit |
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N |
Skip Logic |
OE_Medicare |
| SAC2284 |
Z |
Please tell us what other information you were seeking. |
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Text Area – no character limit |
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N |
Skip Logic |
OE_Topic |
| 4969 |
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Did we answer your question(s)? |
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Yes, my question (s) was answered completely |
A |
Dropdown (Select-one) |
Single |
Y |
Skip Logic |
Answer Questions |
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Yes, my question (s) was answered partially |
A, B |
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No, my question (s) was not answered at all |
B |
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| SAC2285 |
A |
Did the answer(s) you received using our FAQs help you accomplish your task with Social Security? |
SAC2285A001 |
Yes |
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Dropdown (Select-one) |
Single |
Y |
Skip Logic |
Help Accomplish |
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SAC2285A002 |
No |
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SAC2285A003 |
Partially |
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| 7786 |
B |
If we didn't answer your question(s), please tell us what information you were looking for? --> What was your question? Please explain: |
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Text Area – no character limit |
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N |
Skip Logic |
Information Sought --> OE_No Answer |
| SAC2286 |
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Please tell us if you had any of the following concerns or problems while using the FAQs? (check all that apply) |
SAC2286A001 |
Experienced no problems |
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Checkbox One Up Vertical |
Multi |
N |
Skip Logic |
Problems |
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SAC2286A002 |
Could not figure out the best way to find the answers I needed |
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SAC2286A003 |
Too many answers to choose from |
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SAC2286A004 |
Answer link(s) did not take me where I expected |
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SAC2286A005 |
Found the answer link(s) difficult to understand |
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SAC2286A006 |
Answers were too long |
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SAC2286A007 |
Had difficulty understanding the information in the answer |
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SAC2286A008 |
Experienced technical difficulties (e.g. broken links, error messages) |
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SAC2286A009 |
Took me too long to search through the FAQs |
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SAC2286A010 |
Other, please specify |
A |
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| SAC2287 |
A |
Please tell us about your concerns or problems using the FAQs. |
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Text Area – no character limit |
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N |
Skip Logic |
OE_Problems |
| SAC2288 |
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Which FAQ feature(s) did you use today? (check all that apply) |
SAC2288A001 |
Most Popular Answer links |
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Checkbox One Up Vertical |
Multi |
Y |
Skip Logic |
FAQ Feature |
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SAC2288A002 |
Most Popular Topic links |
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SAC2288A003 |
Browse All Topic links |
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SAC2288A004 |
FAQ Search Box |
A |
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SAC2288A005 |
Not sure |
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SAC2288A006 |
None of the above |
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| SAC2289 |
A |
Which of the following, if any, did you experience while using the FAQ Search tool today? (check all that apply) |
SAC2289A001 |
Experienced no problems |
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Checkbox One Up Vertical |
Multi |
Y |
Skip Logic |
Search |
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SAC2289A002 |
Results were not relevant to my search terms or needs |
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SAC2289A003 |
I was not sure what words to use in my search |
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SAC2289A004 |
Search required too many refinements to get to what I wanted |
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SAC2289A005 |
Returned too many results |
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SAC2289A006 |
Returned not enough results |
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SAC2289A007 |
Returned no results |
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SAC2289A008 |
Returned results were too similar or redundant |
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SAC2289A009 |
Other, please specify |
B |
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| SAC2290 |
B |
Please tell us about your FAQ search experience. |
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Text Area – no character limit |
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N |
Skip Logic |
OE_Search |
| SAC2291 |
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What will your next step(s) be relative to the information you were seeking? (choose the one that most applies) |
SAC2291A001 |
I got the information I was seeking and have no plans to follow up with SSA |
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Radio Button One Up Vertical |
Single |
Y |
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Next Steps |
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SAC2291A002 |
I will conduct my SSA business online (if available) |
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SAC2291A003 |
I will visit my local SSA office |
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SAC2291A004 |
I will call my local SSA office |
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SAC2291A005 |
I will call the SSA Toll Free 800 Number |
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SAC2291A006 |
I will email SSA |
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SAC2291A007 |
I did not get the information I was seeking but have no plans to follow up with SSA |
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SAC2291A008 |
Not sure what my next steps will be |
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| SAC2292 |
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How frequently do you visit SSA’s FAQ section? |
SAC2292A001 |
First time |
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Radio Button One Up Vertical |
Single |
Y |
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Visit Frequency |
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SAC2292A002 |
At least once a week |
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SAC2292A003 |
At least once a month |
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SAC2292A004 |
At least once every six months |
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SAC2292A005 |
At least once a year |
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SAC2292A006 |
Not sure |
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| 811 |
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What is your age group? |
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Under 18 |
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Dropdown (Select-one) |
Single |
Y |
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Age |
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18-24 |
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N |
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25-44 |
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45-54 |
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55-64 |
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65+ |
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| SAC2293 |
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Do you have any suggestions for improving the FAQ section? |
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Text Area – no character limit |
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N |
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Improve |
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| USDA Forest Service Content + Search |
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| C5316 |
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In what capacity are you visiting the Forest Service website? |
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Government (federal, state, local or Forest Service) |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
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Private sector (business owner/employee) |
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Professor or student |
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U.S. Citizen/public |
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Non U.S. citizen |
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Primary or Secondary Education Student |
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University Student |
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Primary or Secondary Education Teacher |
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University Professor |
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General public |
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Other (Please specify) |
A |
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A |
Other: |
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Text field, <100 char |
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N |
OPS Group |
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| C5309 |
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What is your primary purpose in visiting this site today? |
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Contact information (phone numbers) |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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Current forest conditions (e.g. fire activity, road closures, weather) |
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Employment or volunteering opportunities |
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Employment |
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Volunteering Opportunities |
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Natural resource management (policy, plans, programs and projects) |
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Official communications (e.g. news releases or testimony) |
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Personal-use Permit information |
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Commercial-use Permit information |
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Scientific information |
D |
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General information |
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Travel or vacation planning |
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To plan a visit to a national forest or grassland |
B, C |
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Other (Please Specify) |
A |
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A |
Other purpose: |
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Text field, <100 char |
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N |
Skip Logic Group |
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B |
What activity will you primarily perform during your visit to a national forest or grassland? |
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Alpine Skiing |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Activity |
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Bicycling |
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Boating |
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Camping |
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Cabin Rentals |
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Canoeing |
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Climbing |
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Fishing |
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Hiking |
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Horse Riding |
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Hunting |
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Kayaking |
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Mountain biking |
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Nature Viewing |
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Nordic Skiing |
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OHV Riding |
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Outdoor Learning |
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Picknicking |
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Rafting |
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Rock hounding |
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Scenic Driving |
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Snowmobiling |
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Other (Please specify) |
E |
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E |
Other activity: |
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Text field, <100 char |
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N |
Skip Logic Group |
OE_Activity |
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C |
What visitor information are you mostly looking for? Information about: |
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Current forest conditions (e.g. fire activity, road closures, weather) |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Visitor Info |
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Online maps |
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Off Highway Vehicle (OHV) use |
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Roads and access |
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Other (Please specify) |
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Other visitor information: |
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Text field, <100 char |
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OE_Visitor Info |
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D |
What scientific information are you mostly looking for? Information about: |
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GIS tools |
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Scientific Info |
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Ecology management tools |
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Computer-based tools |
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Databases |
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Fire |
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Find an expert |
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Journal articles |
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Maps |
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Photos or graphics |
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Publications |
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Technical manuals |
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Other (Please specify) |
G |
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G |
Other scientific information: |
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Text field, <100 char |
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N |
Skip Logic Group |
OE_Scientific Info |
| C5314 |
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If you're seeking an online map, what best describes the kind of online maps you prefer? |
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Detailed and printable travel map of a National Forest or Grassland |
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Radio button, one-up vertical |
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Y |
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Simple online map that give basic location information for recreation |
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Full-featured online map that would allow you to zoom, pan, etc. |
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I'm not looking for an online map |
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Other (Please specify) |
A |
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Other: |
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Text field, <100 char |
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N |
OPS Group |
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| CDEZ10013 |
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What was your primary method of looking for information on our site today? |
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Browsed, that is, followed links in the page |
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Drop down, select one |
Single |
Y |
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Typed text in search box in upper left corner |
A |
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Used advanced search feature on site |
A |
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Used a third-party search engine (e.g., Google) |
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Searched by State via the drop-down box |
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Searched by Forest Name via the drop-down box |
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Don't know |
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Please tell us about your experience with the site's search feature today. (Please select all that apply.) |
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Search results were helpful |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Search |
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Results were not relevant/not what I wanted |
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Too many results/I needed to refine my search |
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Not enough results |
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Returned NO results |
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Received error message(s) |
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Search speed was too slow |
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I experienced a different search issue (please explain): |
B |
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B |
Other search issue: |
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Text area, no char limit |
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N |
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OE_Search |
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Did you find what you were looking for on the site today? |
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Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Find |
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Partially |
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No, I wanted to find: |
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I was just browsing |
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Please tell us specifically what you were looking for on the site. |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Find |
| C3182 |
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How frequently do you visit the Forest Service website? |
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First time |
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Drop down, select one |
Single |
Y |
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More than once a day |
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Daily |
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About once a week |
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About once a month |
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Every 6 months or less |
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How frequently do you go to a National Forest or Grassland? |
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Several times a week |
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Drop down, select one |
Single |
Y |
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Once a week |
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Once a month |
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Once every six months |
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About once a year or less often |
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Never |
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What is your gender? |
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Female |
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Drop down, select one |
Single |
N |
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Gender |
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Male |
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Prefer not to respond |
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What is your age range? |
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Under 12 |
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Drop down, select one |
Single |
N |
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Age |
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13 - 17 |
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18 - 25 |
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26 - 45 |
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46 - 64 |
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65 or older |
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Prefer not to respond |
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| C6649 |
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Are there any additional comments you would like to provide us? |
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Text area, no char limit |
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N |
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