460 US Embassies 460 US Embassies Enterprise

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 460 US Embassies Enterprise Survey.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name


red & strike-through: DELETE






U.S. Embassy Enterprise V2 (English Equiv)


underlined & italicized: RE-ORDER






MID: ZNdswFRUkAMRgRU4AUdN1Q==


pink: ADDITION






Date: 6/8/2011
blue + -->: REWORDING


















U.S. Embassy Enterprise V2 (English Equiv) CUSTOM QUESTION LIST
QID Skip Logic Label Question Text AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC2699
How frequently do you visit this site? SAC2699A001 First time
Drop down, select one Single Y
Frequency



SAC2699A002 More than once a day









SAC2699A003 Daily









SAC2699A004 About once a week









SAC2699A005 About once a month









SAC2699A006 Every 6 months or less






SAC2700
Are you a U.S. citizen? SAC2700A001 Yes
Drop down, select one Single Y
Citizenship



SAC2700A002 No






SAC2701
Which best describes your role in visiting the site today? SAC2701A001 Member of the broadcast media/press (newspaper, radio, TV)
Radio button, one-up vertical Single Y OPS Group Visitor Role



SAC2701A002 Member of the social media/new media (blogger, forums/social networks)









SAC2701A003 Researcher/scientist/scholar









SAC2701A004 Host country government employee/official









SAC2701A005 Tourist









SAC2701A006 Business Traveler









SAC2701A007 Primary or Secondary Education Student









SAC2701A008 University Student









SAC2701A009 Primary or Secondary Education Teacher









SAC2701A010 University Professor









SAC2701A011 Other A





SAC2702 A Other


Text field, <100 char
N OPS Group OE_Role
SAC2703
What was your primary purpose for visiting the Embassy site today? SAC2703A001 To find information about Visas
Radio button, one-up vertical Single Y Skip Logic Group Primary Reason



SAC2703A002 To apply for a Visa









SAC2703A003 To check the status of my Visa application









SAC2703A004 To find information about Passports









SAC2703A005 To apply for or renew U.S. passport









SAC2703A006 To check the status of my Passport application









SAC2703A007 To find Embassy contact details (address, phone, etc)









SAC2703A008 To search for jobs within the Embassy









SAC2703A009 To find information about learning English









SAC2703A010 To find information about studying in the U.S.









SAC2703A011 To find information about exchange programs









SAC2703A012 To learn about Embassy events









SAC2703A013 To find official U.S. news









SAC2703A014 To find information on general U.S. Policy









SAC2703A015 To find information on specific U.S. Policies related to the host country









SAC2703A016 Other A





SAC2704 A The reason I visited the site today was:


Text area, no char limit
N Skip Logic Group OE_Primary Reason
SAC2705
We're thinking of adding features to our site. Which of the following features would you use if available? (Check all that apply) SAC2705A001 Mobile-friendly version of the site
Checkbox, one-up vertical Multi Y Skip Logic Group Additional Features



SAC2705A002 Mobile app for smartphones









SAC2705A003 Live chat help









SAC2705A004 More robust Frequently Asked Questions feature









SAC2705A005 Website in additional languages









SAC2705A006 None of these features









SAC2705A007 Other A





SAC2706 A Please specify which features you would use on this site if available.


Text area, no char limit
N Skip Logic Group OE_Features
SAC2707
Did you find everything you were looking for?   SAC2707A001 Yes, I found it quickly
Radio button, one-up vertical Single Y Skip Logic Group Find



SAC2707A002 Yes, but it took longer than expected









SAC2707A003 No, I partially found what I was looking for A








SAC2707A004 No, I did not find what I was looking for at all A





SAC2708 A Please tell us specifically what you were looking for on the site:


Text area, no char limit
N Skip Logic Group OE_Find
SAC2709
How did you find out about this site? SAC2709A001 Internet search engine (ex: Google, Yahoo!, Bing)
Radio button, one-up vertical Single Y OPS Group Visit Source



SAC2709A002 Referred by a friend or colleague









SAC2709A003 Referred by someone in the travel industry









SAC2709A004 Referred by someone at a school or university









SAC2709A005 Link from a U.S. Embassy web site









SAC2709A006 U.S. Embassy Social Networking Page









SAC2709A007 Link from Wikipedia









SAC2709A008 Link from another web site









SAC2709A009 Other: A





SAC2710 A Other


Text field, <100 char
N OPS Group OE_Source
SAC2711
What features of the Embassy site did you use today? (Check all that apply) SAC2711A001 Photos
Checkbox, one-up vertical Multi Y
Features Used



SAC2711A002 Videos









SAC2711A003 Web chats









SAC2711A004 Press Releases









SAC2711A005 Articles









SAC2711A006 “How to” Topics









SAC2711A007 News Stories









SAC2711A008 Books/e-books









SAC2711A009 Blogs









SAC2711A010 Social networks









SAC2711A011 Frequently Asked Questions/FAQs






SAC2712
If you could make one improvement to this site, what would it be?


Text area, no char limit
N
OE_Improvement
SAC2713
Where are you located? SAC2713A001 Africa
Radio button, one-up vertical Single N
Location



SAC2713A002 East Asia and Pacific









SAC2713A003 Europe and Eurasia









SAC2713A004 Latin America









SAC2713A005 Middle East and North Africa









SAC2713A006 North America









SAC2713A007 South Asia






SAC2714
In what country are you located?


Text field, <100 char
N
OE_Country
SAC2715
What is your gender? SAC2715A001 Female
Drop down, select one Single N
Gender



SAC2715A002 Male









SAC2715A003 Prefer not to respond






SAC2716
What is your age range? SAC2716A001 12 or younger
Drop down, select one Single N
Age



SAC2716A002 13 - 17









SAC2716A003 18 - 25









SAC2716A004 26 - 45









SAC2716A005 46 - 64









SAC2716A006 65 or older









SAC2716A007 Prefer not to respond






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