462 CQs 462 CQs 6-14-11

Measures Name/Client name (CQs and Answer choices)
SSA Main V2
SAC2660		Did you use the Social Security web site's Search (located in the upper right-hand corner of every page) during your visit?	SAC2660A001	Yes	A	Radio Button One Up Vertical	Single	Y	Skip Logic	Use Search
			SAC2660A002	No
			SAC2660A003	Don't know what that is
SAC2661	A	Which of the following, if any, did you experience while using the search tool today? (check all that apply)	SAC2661A001	I found what I was looking for		Checkbox One Up Vertical	Multi	N	Skip Logic	Search Experience
			SAC2661A002	I was not sure what words to use in my search	C
			SAC2661A003	Results were not relevant to my search terms or needs	C
			SAC2661A004	Search returned no results	C
			SAC2661A005	Search returned not enough results	C
			SAC2661A006	Search returned too many results	C
			SAC2661A007	Search required too many refinements to get to what I wanted	C
			SAC2661A008	Search returned results that were too similar/redundant	C
			SAC2661A009	Other (please specify)	B,C
SAC2662	B	Please tell us what else you experienced while using the search tool today.				Text Area – no character limit		N	Skip Logic	Other Search Experience
ACQCol0006071	C	What word(s) did you enter into the search box?				Text Area – no character limit		N	Skip Logic	Search Word
Travel.State Satisfaction Survey v2
AKR5666		How frequently do you visit this site?		First time		Dropdown (Select-one)	Single	Y
				More than once a day
				Daily
				About once a week
				About once a month
				Every 6 months or less
AKR5667		Which citizenship status describes you?		U.S. citizen		Dropdown (Select-one)	Single	Y
				Non-U.S. citizen
				Dual citizen of the U.S. and another country
				Prefer not to answer
AKR5668		Which of the following describe your role when visiting this site (check all that apply)?		Tourist		Checkbox One Up Vertical	Multi	Y
				Business traveler
				Student
				Parent
				Employer
				Immigrant to the U.S. or Legal Permanent Resident
				Visa Applicant
				Part of a mixed-nationality family
				Petitioner/Sponsor for Immigrant
				Work in Education Professor or Teacher
				Work in Travel industry
				Work in Law enforcement
				Government official or employee
				Legal/judicial professional
				Member of the military
				Journalist/media
				Retiree
				Volunteer
				Other, please specify:	A
AKR5669	A	Other role:				Open-ended		N
AKR5670		Where do you live primarily now?		In the U.S.		Dropdown (Select-one)	Single	Y
				Outside of the U.S.
				Prefer not to answer
AKR5671		Which area of the site are you primarily visiting today?		International Travel & Country Information	B	Radio Button One Up Vertical	Single	Y
				Passports	C
				Visas	D
				Child Abductions	E
				Adoptions	F
				Law & Policy	G
				Students Abroad	H
				Contact Us
				Other, please specify:	A
AKR5672	A	Other area:			H	Open-ended		N
ACQCol0006097	B	What is your primary reason for visiting this site today?		Find out about a major crisis abroad		Radio Button One Up Vertical	Single	Y			International Travel choices
				Get information about travel to other countries
				Register travel plans with a U.S. Embassy
				Get services for Americans abroad
				Locate/contact U.S. Embassy or Consulate abroad
				Contact the Department of State
				Obtain statistics and/or reports
				Other, please specify:	BB
ACQCol0006118	BB	Other reason:				Open-ended		N
ACQCol0006119	C	What is your primary reason for visiting this site today?		Apply for or renew U.S. passport		Radio Button One Up Vertical	Single	Y			Passports choices
				Apply for or renew U.S. passport card
				Get general information on passports
				Check passport application status
				Register travel plans with a U.S. Embassy
				Locate/contact U.S. Embassy or Consulate abroad
				Contact the Department of State
				Obtain statistics and/or reports
				Other, please specify:	CC
ACQCol0006120	CC	Other reason:				Open-ended		N
ACQCol0006121	D	What is your primary reason for visiting this site today?		Find out if a visa is needed to enter the U.S.		Radio Button One Up Vertical	Single	Y			Visas choices
				Find out how to apply for a visa
				Apply for a visa to visit the U.S.
				Apply for a visa to immigrate to the U.S.
				Following instructions from National Visa Center
				Checking on my Visa application
				Help family member(s) immigrate to the U.S.
				Help someone else with visa application
				Check latest Visa Bulletin
				Locate/contact U.S. Embassy or Consulate abroad
				Contact the Department of State
				Obtain statistics and/or reports
				Other, please specify:	DD
ACQCol0006122	DD	Other reason:				Open-ended		N
ACQCol0006123	E	What is your primary reason for visiting this site today?		Learn how to respond to an abduction		Radio Button One Up Vertical	Single	Y			Child Abductions choices
				Get information about preventing an abduction
				Locate information about a country's laws
				Locate/contact U.S. Embassy or Consulate abroad
				Contact the Department of State
				Obtain statistics and/or reports
				Other, please specify:	EE
ACQCol0006124	EE	Other reason:				Open-ended		N
ACQCol0006125	F	What is your primary reason for visiting this site today?		Browsing to learn about the overall adoption process		Radio Button One Up Vertical	Single	Y			Adoption choices
				Eligibility requirements to become an adoptive parent
				Learn about a specific country's adoption process
				Find adoption alerts and notices
				Find specific adoption forms
				Find adoption statistics or reports
				Learn about the steps to get a U.S. visa for your adopted child
				Locate contact information to call the State Department about adoptions
				Other, please specify:	FF
ACQCol0006126	FF	Other reason:				Open-ended		N
ACQCol0006127	G	What is your primary reason for visiting this site today?		Locating Consular Notification & Access information		Radio Button One Up Vertical	Single	Y			Law & Policy choices
				Finding an attorney in another country (not the U.S.)
				Learn about the judicial processes in other countries
				Learn about treaties and other international agreements
				Finding laws on child support issues
				Locate information on marriage & divorce abroad
				Locate information on birth and death abroad
				Finding laws about U.S. citizenship and nationality
				Locate contact information to call the State Department on laws and policies
				Other, please specify:	GG
ACQCol0006128	GG	Other reason:				Open-ended		N
ACQCol0006129	H	What is your primary reason for visiting this site today?		Find out about a major crisis abroad							Students Abroad choices
				Get information about travel to other countries
				Register travel plans with a U.S. Embassy
				Get services for Americans abroad
				Locate/contact U.S. Embassy or Consulate abroad
				Contact the Department of State
				Obtain statistics and/or reports
				Apply for or renew U.S. passport
				Apply for or renew U.S. passport card
				Get general information on passports
				Check passport application status
				Other, please specify:	HH
ACQCol0006130	HH	Other reason:				Open-ended		N
AKR5673		What is your <strong>primary reason</strong> for visiting this site today?		Apply for or renew U.S. passport		Radio Button One Up Vertical	Single	Y
				Learn about/apply for U.S. passport card
				Check passport application status
				Get other passport services or information
				Find out about a major crisis abroad
				Get information about travel to other countries
				Register travel plans with a U.S. Embassy
				Get services for Americans abroad
				Find out if a visa is needed to enter the U.S.
				Apply for a visa to visit the U.S.
				Apply for a visa to immigrate to the U.S.
				Following instructions from National Visa Center
				Checking on my Visa application
				Help family member(s) immigrate to the U.S.
				Help someone else with visa application
				Check latest Visa Bulletin
				Find information on intercountry adoption
				Get information on International Parental Child Abduction
				Locate/contact U.S. Embassy or Consulate abroad
				Contact the Department of State
				Obtain statistics and/or reports
				Just browsing
				Other, please specify:	A
AKR5674	A	Other reason:				Open-ended		N
ACQOsl0002318		How often many times have you visited this site to accomplish this task?	ACQOsl0002318A01	This is my first time		Radio Button One Up Vertical	Single	Y
			ACQOsl0002318A02	2-5 times
			ACQOsl0002318A03	More than 5 times
ACQOsl0002319		Did you find everything you were looking for?	ACQOsl0002319A01	Yes, I found it quickly		Radio Button One Up Vertical	Single	Y
			ACQOsl0002319A02	Yes, but it took longer than expected
			ACQOsl0002319A03	No, please specify what you were looking for:	A
ACQOsl0002320	A	Information not found:				Open-ended		Y
ACQOsl0002322		Please rate how clear and concise you found the writing on this site?	ACQOsl0002322A01	1=Difficult to understand	A	Radio button, scale, has don't know	Single	Y
			ACQOsl0002322A02	2	A
			ACQOsl0002322A03	3	A
			ACQOsl0002322A04	4
			ACQOsl0002322A05	5
			ACQOsl0002322A06	6
			ACQOsl0002322A07	7
			ACQOsl0002322A08	8
			ACQOsl0002322A09	9
				10=very clear and concise
ACQCol0006134	A	Please specify what was difficult to understand:	ACQOsl0002322A10			Open-ended		N
ACQOsl0002297		What other language would you prefer to read this site in? What is your primary language?	ACQOsl0002297A01	I'm ok with just English		Checkbox One Up Vertical	Multi	Y	Skip Logic
			ACQOsl0002297A02	Spanish
			ACQOsl0002297A03	French
				German
			ACQOsl0002297A04	Arabic
			ACQOsl0002297A05	Chinese
				Japanese
			ACQOsl0002297A06	Russian
			ACQOsl0002297A07	Hindi
				Tagalog
				Farsi
				Khmer
				Thai
				Vietnamese
				Portuguese
				Turkish
				Urdu
				Gujarati
				Amharic
				Telugu
				Sinhalese
			ACQOsl0002297A08	Other, please specify:	A
ACQOsl0002298	A	Other language
AKR5680		How did you find out about this site?		Internet search engine (ex: Google, Yahoo!, MSN)		Radio Button One Up Vertical	Single	Y	Other,please specify
				Referred by a friend or colleague
				Referred by someone in the travel industry
				Referred by someone at a school or university
				Link from a U.S. Embassy web site
				Link from another web site
				Other, please specify:	A
AKR5681	A	Other source:				Open-ended		N
ACQOsl0002323		We're thinking of adding features to our site. Which of the following features would you use if available?	ACQOsl0002323A01	Mobile-friendly version of the site		Checkbox One Up Vertical	Multi	Y
			ACQOsl0002323A02	Mobile app for smartphones
			ACQOsl0002323A03	Live chat help
			ACQOsl0002323A04	More robust Frequency Asked Questions feature
			ACQOsl0002323A05	Website in additional languages
			ACQOsl0002323A06	None of these features
AKR5683		If you could make one improvement to this site, what would it be?				Open-ended		N
ACQOsl0003006		We are working to make travel.state.gov better and we would like your help! If you would like to be contacted in the future to provide additional feedback and are over the age of 18, please provide your email address.				Open-ended		N
EDO08868		Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	EDO08868A001	Message or recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group	SV - Rank 1
			EDO08868A002	Video I saw on YouTube
			EDO08868A003	Internet blogs or discussion forums					Adjust Template/Style Sheet
			EDO08868A004	Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			EDO08868A005	Message directly from the Department on a social network
			EDO08868A006	Mobile phone text messages or alerts
			EDO08868A007	Instant Message from a friend or colleague
			EDO08868A008	Familiarity with the Department
			EDO08868A009	Promotional email(s) from the Department
			EDO08868A010	Search engine results
			EDO08868A011	Word of mouth recommendation from someone I know
			EDO08868A012	TV, radio, newspaper, or magazine advertising
			EDO08868A013	Internet advertising
			EDO08868A014	Don't know					Anchor Answer Choice
			EDO08868A015	Other					Anchor Answer Choice
EDO08869		Rank 2 (Optional)	EDO08869A001	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 2
			EDO08869A002	Video I saw on YouTube
			EDO08869A003	Internet blogs or discussion forums					Adjust Template/Style Sheet
			EDO08869A004	Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			EDO08869A005	Message directly from the Department on a social network
			EDO08869A006	Mobile phone text messages or alerts
			EDO08869A007	Instant Message from a friend or colleague
			EDO08869A008	Familiarity with the Department
			EDO08869A009	Promotional email(s) from the Department
			EDO08869A010	Search engine results
			EDO08869A011	Word of mouth recommendation from someone I know
			EDO08869A012	TV, radio, newspaper, or magazine advertising
			EDO08869A013	Internet advertising
			EDO08869A014	Don't know					Anchor Answer Choice
			EDO08869A015	Other					Anchor Answer Choice
EDO08870		Rank 3 (Optional)	EDO08870A001	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 3
			EDO08870A002	Video I saw on YouTube
			EDO08870A003	Internet blogs or discussion forums					Adjust Template/Style Sheet
			EDO08870A004	Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			EDO08870A005	Message directly from the Department on a social network
			EDO08870A006	Mobile phone text messages or alerts
			EDO08870A007	Instant Message from a friend or colleague
			EDO08870A008	Familiarity with the Department
			EDO08870A009	Promotional email(s) from the Department
			EDO08870A010	Search engine results
			EDO08870A011	Word of mouth recommendation from someone I know
			EDO08870A012	TV, radio, newspaper, or magazine advertising
			EDO08870A013	Internet advertising
			EDO08870A014	Don't know					Anchor Answer Choice
			EDO08870A015	Other					Anchor Answer Choice
EDO08871		If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter)				Text area, no char limit		N		SV - Other Social Network
ACQCol0005097		Please rate the simplicity of the words used on this site.	ACQCol0005097A01	1=Poor		Radio button, scale, has don't know	S	Y		Simplicity
			ACQCol0005097A02	2
			ACQCol0005097A03	3
			ACQCol0005097A04	4
			ACQCol0005097A05	5
			ACQCol0005097A06	6
			ACQCol0005097A07	7
			ACQCol0005097A08	8
			ACQCol0005097A09	9
			ACQCol0005097A10	10=Excellent
			ACQCol0005097A11	Don't know
ACQCol0005120		Please rate the site on its use of short, clear sentences.	ACQCol0005120A01	1=Poor		Radio button, scale, has don't know	S	Y		Short
			ACQCol0005120A02	2
			ACQCol0005120A03	3
			ACQCol0005120A04	4
			ACQCol0005120A05	5
			ACQCol0005120A06	6
			ACQCol0005120A07	7
			ACQCol0005120A08	8
			ACQCol0005120A09	9
			ACQCol0005120A10	10=Excellent
			ACQCol0005120A11	Don't know
ACQCol0005121		Please rate how logically text is organized on this site.	ACQCol0005121A01	1=Poor		Radio button, scale, has don't know	S	Y		Organized
			ACQCol0005121A02	2
			ACQCol0005121A03	3
			ACQCol0005121A04	4
			ACQCol0005121A05	5
			ACQCol0005121A06	6
			ACQCol0005121A07	7
			ACQCol0005121A08	8
			ACQCol0005121A09	9
			ACQCol0005121A10	10=Excellent
			ACQCol0005121A11	Don't know
ACQCol0005098		Please rate how well the site's language is focused on a central topic.	ACQCol0005098A01	1=Poor		Radio button, scale, has don't know	S	Y		Focused
			ACQCol0005098A02	2
			ACQCol0005098A03	3
			ACQCol0005098A04	4
			ACQCol0005098A05	5
			ACQCol0005098A06	6
			ACQCol0005098A07	7
			ACQCol0005098A08	8
			ACQCol0005098A09	9
			ACQCol0005098A10	10=Excellent
			ACQCol0005098A11	Don't know
ACQCol0005099		Please rate how well terminology is explained on this site.	ACQCol0005099A01	1=Poor		Radio button, scale, has don't know	S	Y		Explained
			ACQCol0005099A02	2
			ACQCol0005099A03	3
			ACQCol0005099A04	4
			ACQCol0005099A05	5
			ACQCol0005099A06	6
			ACQCol0005099A07	7
			ACQCol0005099A08	8
			ACQCol0005099A09	9
			ACQCol0005099A10	10=Excellent
			ACQCol0005099A11	Don't know
ACQCol0005100		Please rate this site's use of language that people like me can understand.	ACQCol0005100A01	1=Poor		Radio button, scale, has don't know	S	Y		Understand
			ACQCol0005100A02	2
			ACQCol0005100A03	3
			ACQCol0005100A04	4
			ACQCol0005100A05	5
			ACQCol0005100A06	6
			ACQCol0005100A07	7
			ACQCol0005100A08	8
			ACQCol0005100A09	9
			ACQCol0005100A10	10=Excellent
			ACQCol0005100A11	Don't know
ACQCol0005101		Please rate the clarity of the language used on this site.	ACQCol0005101A01	1=Poor		Radio button, scale, has don't know	S	Y		Clarity
			ACQCol0005101A02	2
			ACQCol0005101A03	3
			ACQCol0005101A04	4
			ACQCol0005101A05	5
			ACQCol0005101A06	6
			ACQCol0005101A07	7
			ACQCol0005101A08	8
			ACQCol0005101A09	9
			ACQCol0005101A10	10=Excellent
			ACQCol0005101A11	Don't know
ACQCol0005122		Please rate the consistency of language usage on this site.	ACQCol0005122A01	1=Poor		Radio button, scale, has don't know	S	Y		Consistency
			ACQCol0005122A02	2
			ACQCol0005122A03	3
			ACQCol0005122A04	4
			ACQCol0005122A05	5
			ACQCol0005122A06	6
			ACQCol0005122A07	7
			ACQCol0005122A08	8
			ACQCol0005122A09	9
			ACQCol0005122A10	10=Excellent
			ACQCol0005122A11	Don't know
ACQCol0005123		Please rate this site' s use of language that the average person can understand.	ACQCol0005123A01	1=Poor		Radio button, scale, has don't know	S	Y		Average Person
			ACQCol0005123A02	2
			ACQCol0005123A03	3
			ACQCol0005123A04	4
			ACQCol0005123A05	5
			ACQCol0005123A06	6
			ACQCol0005123A07	7
			ACQCol0005123A08	8
			ACQCol0005123A09	9
			ACQCol0005123A10	10=Excellent
			ACQCol0005123A11	Don't know
ACQCol0005102		Please rate how well this site uses common terms to express ideas.	ACQCol0005102A01	1=Poor		Radio button, scale, has don't know	S	Y		Common Terms
			ACQCol0005102A02	2
			ACQCol0005102A03	3
			ACQCol0005102A04	4
			ACQCol0005102A05	5
			ACQCol0005102A06	6
			ACQCol0005102A07	7
			ACQCol0005102A08	8
			ACQCol0005102A09	9
			ACQCol0005102A10	10=Excellent
			ACQCol0005102A11	Don't know
ACQCol0006132		How old are you?		Under 20		Radio Button One Up Vertical	Single	Y
				21-30
				31-40
				41-50
				51-60
				61-70
				Over 70
				Prefer not to answer
ACQCol0006133		What is the highest level of education you have completed?		Some high school		Radio Button One Up Vertical	Single	Y
				Completed High School
				Some college (no degree)
				2-year College Degree
				4-year College Degree
				Master Level Degree (M.S., J.D. M.A.)
				Doctorate Level Degree (Ph.D., M.D.)
				Prefer not to answer