478 FSIS 478 FSIS Intranet

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 478 FSIS Intranet Questionnaire_8-9-11.xls

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
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Model Instance Name


red & strike-through: DELETE






FSIS Intranet


underlined & italicized: RE-ORDER






MID: 8UYFgRBwl94kYcpRsR895Q==

pink: ADDITION






Date: 8/8/2011
blue + -->: REWORDING


















FSIS Intranet CUSTOM QUESTION LIST
QID Skip Logic Label Question Text AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC3565
Which of the following best describes your primary reason for visiting the FSIS Intranet? SAC3565A001 Read latest news and information
Radio button, one-up vertical Single y Skip Logic Group Reason for Visit



SAC3565A002 Look up HR information (Pay, benefits, Career, training, etc.) C


Randomize




SAC3565A003 To complete a task or transaction









SAC3565A004 To request services









SAC3565A005 Access specific resources for the workplace (building services, travel & transportation, etc)









SAC3565A006 Find a person B








SAC3565A007 Other, please specify A


Anchor Answer Choice

SAC3566 C Specifically, what HR information were you looking for? SAC3566A001 Benefits
Checkbox, one-up vertical m n Skip Logic Group HR Info Seeking



SAC3566A002 Timekeeping









SAC3566A003 Pay



Randomize




SAC3566A004 Performance Management









SAC3566A005 Career/Job Opportunities









SAC3566A006 Manager Tools









SAC3566A007 Training









SAC3566A008 Other



Anchor Answer Choice

SAC3567 B Did you find the person you were looking for? SAC3567A001 Yes
Radio button, one-up vertical s n Skip Logic Group Found Person



SAC3567A002 No






SAC3568 A If you selected 'other,' what was the reason for your visit today?


Text area, no char limit s n Skip Logic Group Other Reason for Visit
SAC3569
How easy was it to find the information you were looking for? SAC3569A001 1=Very difficult
Radio button, scale, no don't know s y
Easy to Find Info



SAC3569A002 2









SAC3569A003 3









SAC3569A004 4









SAC3569A005 5 = Very easy






SAC3570
Were you able to accomplish your objective while visiting the FSIS Intranet? SAC3570A001 Yes
Radio button, one-up vertical s y Skip Logic Group Accomplish Task



SAC3570A002 No A





SAC3571 A What were you unable to accomplish during your visit?


Text area, no char limit s n


SAC3572
Did you find what you were looking for using the Search tool today? SAC3572A001 Yes
Radio button, one-up vertical s y Skip Logic Group Search Tool Experience



SAC3572A002 No A,B





SAC3573 A What is the most common problem you encountered? SAC3573A001 No results were returned
Radio button, one-up vertical s y Skip Logic Group Search Difficulties



SAC3573A002 Too many results were returned and I was not sure which one was most relevant









SAC3573A003 None of the results were what I was looking for









SAC3573A004 The content seemed out-of-date









SAC3573A005 Clicking the search results link returned a "page not found" error message









SAC3573A006 Other, please specify C





SAC3574 C What other problem do you commonly encounter?


Text area, no char limit s n Skip Logic Group Other Search Problem Encountered
SAC3575 B Since you did not find what you were looking for, what do you plan to do next? SAC3575A001 Ask a coworker or colleague for help
Radio button, one-up vertical s y Skip Logic Group Next Steps



SAC3575A002 Call the help desk









SAC3575A003 Try again later









SAC3575A004 Do nothing









SAC3575A005 Other, please specify D





SAC3576 D What do you plan to do next?


Text area, no char limit s n Skip Logic Group Other Next Steps
SAC3577
Is this your first time visiting the Intranet? SAC3577A001 Yes
Radio button, one-up vertical s y
First Time Visit



SAC3577A002 No






SAC3578
Which of the following best describes your role? SAC3578A001 Manager Radio button, one-up vertical s y OPS Group Role



SAC3578A002 Marketing









SAC3578A003 Sales









SAC3578A004 Services









SAC3578A005 Other, please specify: A





SAC3579 A Other best describes your role


Text field, <100 char s n OPS Group Other Role
SAC3580
How long have you been employed at FSIS? SAC3580A001 Less than 1 year
Radio button, one-up vertical s y
Length of Employment



SAC3580A002 1 - 5 years









SAC3580A003 6 - 15 years









SAC3580A004 More than 15 years






SAC3581
Please tell us how we could improve your experience on the FSIS Intranet.


Text area, no char limit s n
Improvments
File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified BySally.Collins
File Modified2011-08-11
File Created2001-08-03

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