479 CQs 479 CQs 7-26-11

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 479 CQs for OMB started 7-26-2011.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CQs and Answer choices)









USDA FAS (Foreign Agricultural Service) /USDA FAS Online v2









SAC3551
May we ask you a few more questions regarding your site experience today? SAC3551A001 Yes B,C,F,H,I,L,N Radio button, one-up vertical Single Y
Additional Questions


SAC3551A002 No




SAC3552 B How frequently do you visit this site? SAC3552A001 First time
Radio button, one-up vertical Single Y
Visit Frequency



SAC3552A002 More than once a day








SAC3552A003 Daily








SAC3552A004 About once a week








SAC3552A005 About once a month








SAC3552A006 Every 6 months or less





SAC3553 C Where are you located? SAC3553A001 U.S. D Drop down, select one Single Y
Located



SAC3553A002 Canada E







SAC3553A003 Mexico E







SAC3553A004 Central America E







SAC3553A005 South America E







SAC3553A006 Europe E







SAC3553A007 Asia E







SAC3553A008 Africa E







SAC3553A009 Australia/New Zealand E




SAC3554 D Which best describes you? (U.S.) SAC3554A001 Exporter
Radio button, one-up vertical Single Y
US role



SAC3554A002 Researcher








SAC3554A003 U.S. Government-USDA








SAC3554A004 U.S. Government-Executive Branch Department








SAC3554A005 U.S. Government-Legislative Branch








SAC3554A006 U.S. Government-Other Agency








SAC3554A007 State government








SAC3554A008 Local government








SAC3554A009 Media








SAC3554A010 Non-Profit Organizations








SAC3554A011 Other





SAC3555 E Which best describes you? (Non-U.S.) SAC3555A001 Exporter
Radio button, one-up vertical Single Y
Foreign role



SAC3555A002 Researcher








SAC3555A003 Government








SAC3555A004 Media








SAC3555A005 Non-Profit Organizations








SAC3555A006 Other








SAC3555A007 Importer








SAC3555A008 Student








SAC3555A009 Foreign embassy staff








SAC3555A010 Farmer





SAC3556 F What is your main reason for visiting the FAS Web site today? SAC3556A001 Just browsing
Radio button, one-up vertical Single Y
Reason



SAC3556A002 Find marketing programs/market development programs








SAC3556A003 Find Food Aid programs








SAC3556A004 Learn about programs








SAC3556A005 Apply for programs








SAC3556A006 Research issues and policies








SAC3556A007 Research and information








SAC3556A008 Find commodities information








SAC3556A009 Learn about FAS








SAC3556A010 Find FAS contact information








SAC3556A011 Find information on trade capacity building








SAC3556A012 Find information on international technical collaboration








SAC3556A013 Find international cooperation on sustainable agriculture








SAC3556A014 Find statistical market searchable databases/statistical market info








SAC3556A015 Find overseas market reports








SAC3556A016 Find commodity specific reports








SAC3556A017 Find U.S. export requirements








SAC3556A018 Find foreign import requirements








SAC3556A019 Find information on how to sell products overseas








SAC3556A020 Find export financing information








SAC3556A021 Check updates or find info on trade agreements/negotiations








SAC3556A022 Find information on cooperation on sustainable agriculture








SAC3556A023 Other G




SAC3557 G Please describe your main reason for visiting the FAS Web site today.


Text field, <100 char
N
Other Reason
SAC3558 H How do you prefer to look for information on this site? SAC3558A001 Search FAS box (site-wide search)
Drop down, select one Single Y
Search preference



SAC3558A002 Browse by Audience








SAC3558A003 Browse by Subject








SAC3558A004 Site Map








SAC3558A005 Top Navigation Bar








SAC3558A006 Links within page text





SAC3559 I Did you use the Search feature on the site today? SAC3559A001 Yes J Radio button, one-up vertical Single Y
Search Feature



SAC3559A002 No




SAC3560 J Please describe your search experience on the site today. SAC3560A001 I had no difficulty with search
Radio button, one-up vertical Single Y
Search Experience



SAC3560A002 Returned too many results








SAC3560A003 Returned not enough or no results








SAC3560A004 Returned results that were not relevant to my search








SAC3560A005 Returned results were not helpful








SAC3560A006 I was not sure what words to use in my search








SAC3560A007 Search required too many refinements to get what I wanted








SAC3560A008 Returned results were too similar/redundant








SAC3560A009 Other K




SAC3561 K What was your experience using the Search feature on the site today?


Text area, no char limit
N
Other Search Exp
SAC3562 L Please describe your experience navigating the site. SAC3562A001 I had no difficulty navigating the site
Radio button, one-up vertical Single Y
Navigation Experience



SAC3562A002 Could not determine the best link on most pages








SAC3562A003 Could not navigate back to previous information








SAC3562A004 Would often feel lost / not know where I was








SAC3562A005 I had difficulty finding related information








SAC3562A006 Too many links or navigational choices








SAC3562A007 Links did not take me where I expected








SAC3562A008 I could not find detailed information








SAC3562A009 I had technical difficulties (e.g. broken links, error messages)








SAC3562A010 Links/labels are difficult to understand








SAC3562A011 Navigated to general area but could not find the specific content








SAC3562A012 Other M




SAC3563 M What was your experience navigating the site today?


Text area, no char limit
N
Other Nav Exp
SAC3564 N If you could improve one thing on this website, what would it be?


Text area, no char limit
N
Site Improvement
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