481 FBI 481 FBI v3

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2011 481 FBI V3 Questionnaire.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name:

red & strike-through: DELETE










FBI V3

underlined & italicized: RE-ORDER










MID: F4Bth9lFkdNJVJ90Y5VZUg==

pink: ADDITION










Date: 8/25/2011 blue + -->: REWORDING

























FBI V3 CUSTOM QUESTION LIST





QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label




SAC3764
How frequently do you visit the FBI.gov site? This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency







Every few months or less often













Monthly













Weekly













Several times a week













Daily/more than once a day










SAC3765
Which of the following best describes you? News media
Radio button, one-up vertical Single Y Skip Logic Role






Law Enforcement













Business Community













Government













General Public













Researcher/academic













Job Seeker













Student













Other, please specify: A









SAC3766 A Please specify your role in visiting the site:

Text field, <100 char Single N Skip Logic OE_Role




SAC3767 Z What were you primarily looking for on the FBI site today? Wanted fugitives or missing persons
Radio button, one-up vertical Single Y Skip Logic All Others Looking For






Background checks













Career or job opportunities













Contact information













Report a crime/fraud













Crime/Fraud prevention













Crime statistics













FBI news













General information on the FBI













Information on investigative programs













Nothing specific, just browsing













Sex offender registry













Terrorism information













Other, please specify: B









SAC3768 B Other looking for

Text field, <100 char Single N Skip Logic OE_Looking For




SAC3769
What can we do to improve www.fbi.gov?

Text area, no char limit Single N






SAC3770
What is your age? 17 and under
Drop down, select one Single Y
Age







18-24













25-34













35-44













45-54













55-64













65 and over













I prefer not to respond










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