392 USTTB CQs 392 USTTB CQs

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2010 392 USTTB Custom Questions 11.29.10 v2.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
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Model Instance Name:

red & strike-through: DELETE





USTTB

underlined & italicized: RE-ORDER





MID: pY8xJxIRVh9AwxlBEZJIpg==

pink: ADDITION





Date:
blue + -->: REWORDING







violet (bold): SKIP-LOGIC





USTTB CUSTOM QUESTION LIST

QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type
drop-down menu check boxes radio buttons open-ended
Required
Y/N
Single or Multi Special Instructions Question Label
EDO08480
My primary role in visiting the TTB site today is as (please, select one): A member of the public
Radio button, one-up vertical Y Single OPS Group



An employee of a company regulated by TTB








An employee of a trade association representing an industry regulated by TTB








A consultant for a company regulated by TTB








A consumer of alcohol and/or tobacco products








An employee of a government agency








Legal assistant/lawyer








Small business owner








Researcher/scientist








International Visitor








Other, please specify A




EDO08481 A Other primary role

Text area, no char limit N Single OPS Group
EDO08482
Which of the following represents your primary interest? Wine B Radio Button Y Single Skip Logic Group



Beer C






Distilled Spirits D






Tobacco E






Firearms F






Employment/Job Openings







Other (please specify) A



EDO08483 A Please specify your other primary interest

Text area, no char limit N Single Skip Logic Group
EDO08484 B What type of wine-related information were you looking for today? Apply for a permit
Check box Y Multi-select Skip Logic Group



Conduct research







Submit a sample/formula







Pay/determine taxes







Get labeling approval







Download forms







Other (please specify) B1



EDO08485 B1 Please specify the other wine related information you were looking for today

Text area, no char limit N Single Skip Logic Group
EDO08486 C What type of beer-related information were you looking for today? Apply for a permit
Check box Y Multi-select Skip Logic Group



Conduct research







Submit a sample/formula







Pay/determine taxes







Get labeling approval







Download forms







Other (please specify) C1



EDO08487 C1 Please specify the other beer-related information you were looking for today

Text area, no char limit N Single Skip Logic Group
EDO08488 D What type of distilled spirits information were you looking for today? Apply for a permit
Check box Y Multi-select Skip Logic Group



Conduct research







Submit a sample/formula







Pay/determine taxes







Get labeling approval







Download forms







Other (please specify) D1



EDO08489 D1 Please specify the other type of distilled spirits information you were looking for today

Text area, no char limit N Single Skip Logic Group
EDO08490 E What type of tobacco information were you looking for today? Apply for a permit
Check box Y Multi-select Skip Logic Group



Conduct research







Submit a sample







Pay/determine taxes







Download forms







Other (please specify) E1



EDO08491 E1 Please specify the other tobacco information you were looking for today

Text area, no char limit N Single Skip Logic Group
EDO08492 F What type of firearms/ammunition information were you looking for today? Conduct research
Check box Y Multi-select Skip Logic Group



Pay/determine taxes







Download forms







Other (please specify) F1



EDO08493 F1 Please specify the other firearms/ammunition information you were looking for today

Text area, no char limit N Single Skip Logic Group
EDO08494
How frequently do you visit our site? First time
Drop down, select one Y Single




Daily








About once a week








About once a month








About once a year








A few times a year





EDO08495
Did you find what you were looking for? Yes
Drop down, select one Y Single




No








Partially








Still looking





EDO08496
Did you use the search feature during your visit today? Yes L, K

single Skip Logic Group Search Usage



No








Don't recall





EDO08497 L Please tell us what term(s) you used in your search

Text area, no char limit N Single Skip Logic Group Search Terms
EDO08498 K Please tell us about your experience with the site's search feature today. (Please select all that apply.) The search feature met my needs today.
Checkbox, one-up vertical Y Multi Skip Logic Group Search Experience



I had issues with the basic search process (how to use it, terms to enter). A







I had issues with the visual display of the search results (text size, images). B







I had issues with the search results I received. C







I had issues with sorting, filtering, advanced search, or lack of these options. D







I had technical issues with the search feature. E







None of these





EDO08499 A What were your issues with the basic search process? (Please select all that apply.) It was not clear to me how to use the search feature
Checkbox, one-up vertical Y Multi Skip Logic Group Issues basic Search



I did not know what terms to use to get the results I wanted








There were too many steps or refinements to get to what I wanted








I had a different issue with the basic search process: F




EDO08500 F Please describe your issue: Open-ended
Text area, no char limit N
Skip Logic Group Other basic issue
EDO08501 B What were your issues with the visual display of the search results? (Please select all that apply.) I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Y Multi Skip Logic Group Issues visual display



The text was too small








The page was too crowded








I could not see much difference between the listings/items








The images were too small/not clear








I had a different issue with the visual display of results: G




EDO08502 G Please describe your issue: Open-ended
Text area, no char limit N
Skip Logic Group Other visual issue
EDO08503 C What were your issues with the search results? (Please select all that apply.) Results were not relevant/not what I wanted
Checkbox, one-up vertical Y Multi Skip Logic Group Issues Search results



There were not enough results








There were NO results








There was too little information in the results to decide what to choose








Many of the search results looked the same








Couldn't find item from the catalog/store








I had a different issue with the search results: H




EDO08504 H Please describe your issue: Open-ended
Text area, no char limit N
Skip Logic Group Other results issue
EDO08505 D What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) The results were not sorted in a helpful way
Checkbox, one-up vertical Y Multi Skip Logic Group Issues sorting



I want advanced search options








I want the following sorting/filtering/advanced option:








I had a different sorting/filtering issue: I




EDO08506 I Please describe your issue: Open-ended
Text area, no char limit N
Skip Logic Group Other sorting issue
EDO08507 E What were your technical issues with the search feature? (Please select all that apply.) Error message(s)
Checkbox, one-up vertical Y Multi Skip Logic Group Issues technical



Search speed was too slow








I had the following technical issue: J




EDO08508 J Please describe your issue: Open-ended
Text area, no char limit N
Skip Logic Group Other technical issue
EDO08509
How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical






Links often did not take me where I expected A







Had difficulty finding relevant information/products








Links/labels are difficult to understand B







Too many links/navigational options to choose from








Had technical difficulties (error messages, broken links, etc.)








Could not navigate back to previous information A







I had a navigation difficulty not listed above: C




EDO08510 C Please describe your navigation issue:

Text area, no char limit



EDO08511 A Please describe any specific navigation links or paths that did not take you where they should have? Open-ended
Text area, no char limit



EDO08512 B What specific links/labels were difficult to understand? Open-ended
Text area, no char limit



EDO08513
Please select all of the difficulties, if any, that you have encountered with the content on this site. Size of font is too small
Radio button, one-up vertical N Single OPS Group



Wording is too technical








Content does not seem to relate to the specific section








Content is confusing. Please specify: A




EDO08514 A Content is confusing. Please specify:

Text area, no char limit N Single OPS Group
EDO08515
If you could make one improvement to the site what would that be?

Text area, no char limit N Single

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