384 Psc 384 Dhhs Psc

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2010 384 PSC Questionnaire Draft customer approved.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Current Model Qsts
Current Custom Qsts


Sheet 1: Welcome and Thank You Text

Model Instance Name:








DHHS Program Support Center







MID: Jdgox5s1osEgVRgEohslgA==






Date:









Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.









Examples


Welcome Text Example































Welcome Text









Thank you for visiting PSC.gov. You have been randomly selected to take part in a brief survey to let the Program Support Center know what we’re doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















Thank You Text












Thank you for taking our survey – and for helping PSC serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.


























































































































































































































Sheet 2: Current Model Qsts

Model Instance Name:




DHHS Program Support Center



MID: Jdgox5s1osEgVRgEohslgA==


Date:


\
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)

Please rate the accuracy of information on this site.
What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

How likely are you to return to this site?

Please rate the quality of information on this site.
How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)

Please rate the freshness of content on this site.
How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

How likely are you to recommend this site to someone else?

Look and Feel (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Very Unlikely, 10=Very Likely)

Please rate the visual appeal of this site.


How likely are you to use this site as your primary resource for obtaining information from this organization?

Please rate the balance of graphics and text on this site.




Please rate the readability of the pages on this site.




Navigation (1=Poor, 10=Excellent, Don't Know)




Please rate how well the site is organized.




Please rate the options available for navigating this site.


Please rate how well the site layout helps you find what you are looking for.

Please rate the number of clicks to get where you want on this site.

Search (1=Poor, 10=Excellent, Don't Know)

Please rate the relevance of search results on this site.




Please rate the organization of search results on this site.




Please rate how well the search results help you decide what to select.




Please rate how well the search feature helps you to narrow the results to find what you want.




Site Performance (1=Poor, 10=Excellent, Don't Know)




Please rate how quickly pages load on this site.




Please rate the consistency of speed from page to page on this site.




Please rate the ability to load pages without getting error messages on this site.













































































Sheet 3: Current Custom Qsts




red & strike-through: DELETE






DHHS Program Support Center

underlined & italicized: RE-ORDER






MID: Jdgox5s1osEgVRgEohslgA==

pink: ADDITION






Date: 10/21/2010 blue + -->: REWORDING

















DHHS Program Support Center CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC0426
Which of the following best describes why you decided to visit PSC.gov today? To find information on a service or product A Radio button, one-up vertical Single Y Skip Logic Group Visit Reason



To access the ITAS system to log or check my time









To download forms B








To find specific contact information for an employee or department









Other (please specify) C





SAC0427 B Which forms did you plan to download today?

Text area, no char limit
N
OE Forms
SAC0428 C Why did you visit the Program Support Center today?

Text area, no char limit
N
Other Visit Reason
SAC0429 A On which product or service were you looking for information today? (Check all that apply) Accounting Services
Checkbox, one-up vertical Multi Y Skip Logic Group Product/Service



Asset Management









Automated External Defibrillator Services









Background Investigations









Board for Corrections









Building Management









Clinical Health and Wellness Services









Compensation Services









Conference Services









Cooperative Administrative Support Units (CASUs)









Cost Allocation/Indirect Cost Negotiations









Debt Collection









Departmental Forms Management









Digital Fingerprinting and Special Agency Checks









Employee Assistance Program









Employee Child Care Services









Environmental Health Services









Financial Enterprise Systems Management









Financial Reporting









Freedom of Information Act (FOIA)









General Storage









Graphic Arts









HHS Information Hotline









HHS Travel Services









HSPD-12 (PIV) Badge Recertification









HSPD-12 Services









Human Resource Systems









IT Infrastructure and Operations Services









IT Security Services









Labor and Moving









Mail Management and Policy Branch









Medical Affairs









Negotiated Contracts









ONE-DHHS Contact Center









Payment Management (Grant) Services









Payroll Accounting Services









Payroll Services









Physical Security









Printing Procurement









Product Distribution









Project Management









Property Disposal









Purchase Card Management









Real Property









Regional Support Program









Relocation Services









Shredding









Simplified Acquisitions









Space Acquisition









Space Alterations









Subsidized Mass Transit Tickets (Transhare and GO!card)









Supply Service Center









Telecommunications Management









Telecommunications Services









Vehicle Rental Services









Wellness/Fitness









Work/Life Services









Other (please specify) D





SAC0430 D Other services or products:

Text area, no char limit Single N
Other Product/Service
SAC0431
Are you a Health & Human Services Employee? Yes
Radio button, one-up vertical Single Y Skip Logic Group HHS?



No E





SAC0432 E With which federal agency are you currently employed? Agency for International Development
Radio button, one-up vertical Single Y Skip Logic Group Federal Agency



Department of Agriculture









Department of Commerce









Department of Defense









Department of Education









Department of Homeland Security









Department of Housing and Urban Development









Department of the Interior









Department of Justice









Department of Labor









Department of State









Department of the Interior









Department of the Treasury









Department of Transportation









Department of Veterans Affairs









Executive Office of the President









Federal Legislative Branch









General Accounting Office









General Services Administration









Independent Agencies









Judicial Branch









National Aeronautics and Space Administration









Office of Personnel Management









Peace Corps









Postal Service









Private Vendor









Quasi Official INTNL & Non Govt









Railroad Retirement Board









Securities and Exchange Commission









Other federal agency (please specify) F





SAC0433 F Other federal agency:

Text area, no char limit Single N
Other Federal Agency
SAC0434
In which U.S. state are you based? Alabama
Drop down, select one Single Y
State



Alaska









Arkansas









Arizona









California









Colorado









Connecticut









District of Columbia









Delaware









Florida









Georgia









Hawaii









Idaho









Illinois









Indiana









Kansas









Kentucky









Louisiana









Maryland









Massachusetts









Maine









Michigan









Minnesota









Missouri









Mississippi









Montana









Nebraska









New Hampshire









New Jersey









New Mexico









Nevada









New York









North Carolina









North Dakota









Ohio









Oklahoma









Oregon









Pennsylvania









Rhode Island









South Carolina









South Dakota









Tennessee









Texas









Utah









Virginia









Vermont









West Virginia









Washington









Wisconsin









Wyoming









Outside the U.S.






SAC0435
How often do you visit PSC.gov? This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency



A few times per year









A few times per month









A few times per week









Every day









Multiple times per day






SAC0436
Did you accomplish your goal in visiting PSC.gov today? Yes
Radio button, one-up vertical
Y Skip Logic Group Accomplish Goal?



No F








I did not have a specific goal in visiting PSC.gov today.






SAC0437 F Which goal could you not accomplish on PSC.gov today?

Text area, no char limit Single N Skip Logic Group Goal Not accomplished
SAC0438
What suggestions do you have about how to make PSC.gov more helpful to visitors like you?

Text area, no char limit Single N
Suggested Changes
SAC0439
What do you plan to do next? Call someone to learn more about products and services available
Radio button, one-up vertical Single Y
Do next?



Email someone to learn more about products and services available









Call someone to order or purchase products or services available









Email someone to order or purchase products or service available









Download the PSC Service and Product Directory









I do not plan to do any of the above






SAC0440
If you could purchase products or services using this website, how likely would you be to place your order online? Very likely
Radio button, one-up vertical Single Y Skip Logic Group Likely to purchase online



Somewhat likely









Somewhat unlikely G








Very unlikely G





SAC0441 G Why would you be unlikely to order online?

Text area, no char limit
N Skip Logic Group Why unlikely to purchase online
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