383 FedsHireVets 383 OPM FedsHireVets

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2010 383 FedsHireVets FINAL Questionnaire 110810.xls

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Guidelines
Current Custom Qsts


Sheet 1: Guidelines























Questionnaire Management Guidelines








































Goals:



















One consolidated document to track all model and CQ changes throughout the life of the project


















Questionnaire always matches the live survey


















Easy and error-free way to submit CQ changes


















All changes tracked and reflected in one document (DOT will help)







































Questionnaire Resources:








































1
Questionnaire Design and Approval Process














2
Question Grouping Rules















3
OPS vs. Skip Logic Decision for "Other, Please Specify"











4
Model and Custom Question Checks_ SRA













5
Model and Custom Question Checks_ Team LeadManager











6
Model and Custom Question Checks_ DOT













7
Foreign Language Survey Instructions


































Sheet 2: Current Custom Qsts

#REF!

red & strike-through: DELETE





#REF!

underlined & italicized: RE-ORDER





#REF!

pink: ADDITION





Date: 10/29/2010 blue + -->: REWORDING















#REF!
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO07767
How frequently do you visit this site? This is my first visit
Dropdown (Select-one) Single Y




Every few months or less often








Monthly








Weekly








Several times a week








Daily/more than once a day





EDO07768
What is your role in visiting the site today? Veteran
Radio button, one-up vertical Single Y Skip Logic Group



Family member of veteran








Transitioning service member








Media








Employer








Federal employee








Other (please specify): A




EDO07769 A Other Role

Text area, no char limit Single N Skip Logic Group
EDO07770
What is your primary reason for visiting this site today? Looking for a job
Checkbox, one-up vertical Multi Y Skip Logic Group



Looking for information for Veterans








Looking for information for Veterans' families








Employer looking for qualified applicants








Veteran looking for stories about other veterans








Federal employer looking for policy information








Member of the media looking for story








Other (please specify): A




EDO07771 A Other Primary Reason

Text area, no char limit Single N Skip Logic Group
EDO07772
How did you PRIMARILY look for information on the site today? (Please select all that apply.) Search tool B Radio button, one-up vertical Single Y Skip Logic Group



Top navigation bar








Links in the center of the page








Other (please specify): A




EDO07773 A Other way I looked for information:

Text area, no char limit Single N Skip Logic Group
EDO07774 B Please tell us about your experience with the site's search feature today. (Please select all that apply.) Search results were helpful
Checkbox, one-up vertical Multi N Skip Logic Group



Results were not relevant/not what I wanted








Too many results/I needed to refine my search








Not enough results








Returned no results








Received error message(s)








Search speed was too slow








I experienced a different search issue (please explain): C




EDO07775 C Other search issue:






EDO07776
Were you able to find what you were looking for today? Yes 
Radio button, one-up vertical Single Y Skip Logic Group



Partially








I wasn't looking for anything in particular








No A




EDO07777 A Please tell us specifically what you were looking for on the site:

Text area, no char limit Single N Skip Logic Group
EDO07778
What sections of the site did you visit today? (Please select all that apply.) Media (success stories)
Checkbox, one-up vertical Multi Y Skip Logic Group



Vet to Vet B, C







Looking for a job








Looking to hire








About us








Stay connected








News








Other (please specify): A




EDO07779 A Other sections visited

Text area, no char limit Single N Skip Logic Group
EDO07780 B Did you enjoy the Vet to Vet stories? Yes 
Radio button, one-up vertical Single Y Skip Logic Group



Somewhat








No





EDO07781 C Are you interested in submitting Vet to Vet stories? Yes 
Radio button, one-up vertical Single Y Skip Logic Group



No





EDO07782
Which of the following sources drove you to visit the site today? Job Fair or other events
Checkbox, one-up vertical Multi Y




Office of Personnel Management website








Other federal agency website








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Flyers, brochures, or other promotional material








Message or recommendation from a friend on a social network








Videos I saw on YouTube








Internet blogs or discussion forums








Press release/News item








Don't know








Other (please specify): A




EDO07783 A Other source

Text area, no char limit Single N Skip Logic Group
EDO07784
Do you follow us on any of the following social media websites? Twitter
Checkbox, one-up vertical Multi Y Skip Logic Group



Facebook








YouTube








Other, please specify A




EDO07785 A What other social media sites do you follow us on?

Text area, no char limit
N Skip Logic Group
EDO07786
If you could make one improvement to this site, what would it be?

Text area, no char limit
N

File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Byedwin.oslan
File Modified2010-11-09
File Created2001-08-03

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