369 GobiernoUSA 369 GobiernoUSA

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2010 369 GobiernoUSA Questionnaire 9 28 10.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Custom Qsts (September 2010) EE
Custom Qsts (September 2010) EN
Custom Qsts (September 2010) SP

Sheet 1: Custom Qsts (September 2010) EE
#REF!

red & strike-through: DELETE







GobiernoUSA v3 - Oct 2010

underlined & italicized: RE-ORDER







MID: MVYREZ5lM41lMxQscgc05A==
pink: ADDITION







Date: 9/28/2010 blue + -->: REWORDING










violet (bold): SKIP-LOGIC







GobiernoUSA v3 - Oct 2010 CUSTOM QUESTION LIST

QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Type (select from list) Single or Multi Required
Y/N		 Special Instructions CQ Label

EDO06725
Which best describes you? (More than one may apply to you. Choose the one that best describes you in terms of why you came to GobiernoUSA.gov today) Immigrant
Radio Button One Up Vertical Single Y Skip Logic Group Role
Radio Button Two Up Vertical


Citizen of another country thinking about immigrating to USA


Radio Button Three Up Vertical


Tourist


Radio Button Scale Has Don’t Know


Owner, manager, or employee of a business


Radio Button Scale No Don’t Know


College/technical school student


Checkbox One Up Vertical


Other, please specify: A

Checkbox Two Up Vertical
EDO06726 A Please specify which best describes you:

Text Area – no character limit
N Skip Logic Group OE_Role

EDO06727
How did you find out about GobiernoUSA.gov? Search engine
Radio Button One Up Vertical Single Y Skip Logic Group Prompted You
Checkbox Three Up Vertical



Another website or link (ie. Blog/online newspaper/online magazine)


Select-multiple Show Two



Friend/relative


Select-multiple Show Three



Facebook/Twitter






Paper copy of a Newspaper/Magazine






Television/Radio






I went to USA.gov and clicked on the español link






Other, please specify: B


EDO06728 B Please specify how you found out about GobiernoUSA.gov:

Text Area – no character limit
N Skip Logic Group OE_Prompted You

EDO06729
During your visit, did you read any of the articles that are on the GobiernoUSA site? Yes C Radio Button One Up Vertical Single Y Skip Logic Group Read Articles



No





Not Sure



EDO06730 C How useful was the information provided in the article you read? Very Useful
Radio Button One Up Vertical Single Y Skip Logic Group Articles Useful




Somewhat Useful






Not at all Useful






Don't know



EDO06731
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group Found Info



No D




Partially D


EDO06732 D If you answered 'Partially' or 'No' to the previous question, please specify what type of information you didn't find.

Text Area – no character limit
N Skip Logic Group OE_Found Info

EDO06733
How likely are you to interact with GobiernoUSA by using web-based social media tools such as Facebook, Twitter, etc.? Very Likely
Radio Button One Up Vertical Single Y
Interaction




Somewhat Likely








Not at all Likely








Don't know





EDO06734
Do you find the recent enhancements made to the GobiernoUSA.gov site to be: An improvement over the previous design E Radio Button One Up Vertical Single Y Skip Logic Group Changes




On par with the previous design








Inferior to the previous design F







Don't know/Didn't notice





EDO06735 E Please tell us what you like most about the new GobiernoUSA site:

Text Area – no character limit
N Skip Logic Group OE_Like Changes

EDO06736 F Please tell us what you dislike about the new GobiernoUSA site:

Text Area – no character limit
N Skip Logic Group OE_Dislike Changes

Sheet 2: Custom Qsts (September 2010) EN
#REF!

red & strike-through: DELETE







GobiernoUSA v3 - Oct 2010

underlined & italicized: RE-ORDER







MID: cth5FNhYAUd8oldgJMJ8hQ==
pink: ADDITION







Date: 9/28/2010 blue + -->: REWORDING










violet (bold): SKIP-LOGIC







GobiernoUSA v3 - Oct 2010 CUSTOM QUESTION LIST

QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Type (select from list) Single or Multi Required
Y/N		 Special Instructions CQ Label

ENEDO06725
Which best describes you? (More than one may apply to you. Choose the one that best describes you in terms of why you came to GobiernoUSA.gov today) Immigrant
Radio Button One Up Vertical Single Y Skip Logic Group Role
Radio Button Two Up Vertical

Citizen of another country thinking about immigrating to USA

Radio Button Three Up Vertical

Tourist

Radio Button Scale Has Don’t Know

Owner, manager, or employee of a business

Radio Button Scale No Don’t Know

College/technical school student

Checkbox One Up Vertical

Other, please specify: A
Checkbox Two Up Vertical
ENEDO06726 A Please specify which best describes you:

Text Area – no character limit
N Skip Logic Group OE_Role

ENEDO06727
How did you find out about GobiernoUSA.gov? Search engine
Radio Button One Up Vertical Single Y Skip Logic Group Prompted You
Checkbox Three Up Vertical


Another website or link (ie. Blog/online newspaper/online magazine)

Select-multiple Show Two


Friend/relative

Select-multiple Show Three


Facebook/Twitter




Paper copy of a Newspaper/Magazine




Television/Radio




I went to USA.gov and clicked on the español link




Other, please specify: B

ENEDO06728 B Please specify how you found out about GobiernoUSA.gov:

Text Area – no character limit
N Skip Logic Group OE_Prompted You

ENEDO06729
During your visit, did you read any of the articles that are on the GobiernoUSA site? Yes C Radio Button One Up Vertical Single Y Skip Logic Group Read Articles


No



Not Sure


ENEDO06730 C How useful was the information provided in the article you read? Very Useful
Radio Button One Up Vertical Single Y Skip Logic Group Articles Useful



Somewhat Useful




Not at all Useful




Don't know


ENEDO06731
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group Found Info


No D


Partially D

ENEDO06732 D If you answered 'Partially' or 'No' to the previous question, please specify what type of information you didn't find.

Text Area – no character limit
N Skip Logic Group OE_Found Info

ENEDO06733
How likely are you to interact with GobiernoUSA by using web-based social media tools such as Facebook, Twitter, etc.? Very Likely
Radio Button One Up Vertical Single Y
Interaction




Somewhat Likely







Not at all Likely







Don't know




ENEDO06734
Do you find the recent enhancements made to the GobiernoUSA.gov site to be: An improvement over the previous design E Radio Button One Up Vertical Single Y Skip Logic Group Changes




On par with the previous design







Inferior to the previous design F






Don't know/Didn't notice




ENEDO06735 E Please tell us what you like most about the new GobiernoUSA site:

Text Area – no character limit
N Skip Logic Group OE_Like Changes

ENEDO06736 F Please tell us what you dislike about the new GobiernoUSA site:

Text Area – no character limit
N Skip Logic Group OE_Dislike Changes

Sheet 3: Custom Qsts (September 2010) SP
Model Instance Name:

red & strike-through: DELETE










GobiernoUSA v3 - Oct 2010

underlined & italicized: RE-ORDER










MID: gYUYlIlVYUxMNsdxpo4J0A==
pink: ADDITION










Date: 9/28/2010 blue + -->: REWORDING













violet (bold): SKIP-LOGIC










GobiernoUSA v3 - Oct 2010 CUSTOM QUESTION LIST




QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Type (select from list) Single or Multi Required
Y/N		 Special Instructions CQ Label




SPEDO06725
¿Con qué grupo se identifica mejor? (Más de uno puede que le aplique. Escoja el mejor que lo describa en términos de por qué visitó hoy GobiernoUSA.com) Inmigrante
Radio Button One Up Vertical Single Y
Role



Types


Ciudadano de otro país que piensa mudarse a EE.UU.




Open-ended


Turista




Text Field – limited to 100 characters


Dueño, administrador/gerente, o empleado de un negocio




Text Area – no character limit


Estudiante de universidad o escuela técnica




Dropdown (Select-one)


Otro, por favor especifique: A



Radio Button One Up Vertical
SPEDO06726 A Por favor, especifique con qué grupo se identifica mejor:

Text Area – no character limit
N Skip Logic Group OE_Role




SPEDO06727
¿Cómo se enteró de GobiernoUSA.com? Buscador en Internet
Radio Button One Up Vertical Single Y Skip Logic Group Prompted You



Radio Button Two Up Vertical



Referido por otro sitio web o un enlace




Radio Button Three Up Vertical



A través de un amigo o familiar




Radio Button Scale Has Don’t Know



Facebook/Twitter




Radio Button Scale No Don’t Know



Copia impresa de un periódico o revista




Checkbox One Up Vertical



Televisión/radio








Visité al sitio USA.gov e hice clic en el enlace de español








Otro, por favor especifique: B



Checkbox Two Up Vertical
SPEDO06728 B Por favor, especifique cómo se enteró de GobiernoUSA.gov:

Text Area – no character limit
N Skip Logic Group OE_Prompted You




SPEDO06729
Durante su visita, ¿leyó alguno de los artículos que están en el sitio de GobiernoUSA? Sí C Radio Button One Up Vertical Single Y Skip Logic Group Read Articles



Checkbox Three Up Vertical


No




Select-multiple Show Two


No sé




Select-multiple Show Three
SPEDO06730 C ¿Cuán útil fue la información del artículo que leyó? Fue muy útil
Radio Button One Up Vertical Single Y Skip Logic Group Articles Useful



Select-multiple Show Four



Fue algo útil








No fue útil








No sé





SPEDO06731
¿Encontró la información que buscaba? Sí
Radio Button One Up Vertical Single Y Skip Logic Group Found Info






No D






Parcialmente D




SPEDO06732 D Por favor, especifique qué tipo de información buscaba:

Text Area – no character limit
N Skip Logic Group OE_Found Info




SPEDO06733
¿Cuán probable es que usted conecte con GobiernoUSA.gov usando redes sociales como Facebook, Twitter, MySpace, etc.? Muy probable
Radio Button One Up Vertical Single Y
Interaction







Algo probable










No es probable










No sé







SPEDO06734
Cree que el nuevo diseño del GobiernoUSA.gov es: Mejor que el diseño anterior E Radio Button One Up Vertical Single Y Skip Logic Group Changes







Igual al diseño anterior









Inferior al diseño anterior F








No sé/no noté






SPEDO06735 E Por favor, díganos lo que más le gusta del nuevo diseño de GobiernoUSA:

Text Area – no character limit
N Skip Logic Group OE_Like Changes




SPEDO06736 F Por favor, díganos lo que menos le gusta del nuevo diseño de GobiernoUSA:

Text Area – no character limit
N Skip Logic Group OE_Dislike Changes




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