366 CQs 366 CQs 8-25-10

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2010 366 CQs for OMB 8-25-2010 to 9-21-2010.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CDs and Answer choices)









AARP-ContentModel




















EDO05290 A Please rate how easily you were able to locate a listing of all of your member benefits? EDO05290A001 1=Not Easy at All
Radio button, scale, has don't know Single Y Skip logic Group



EDO05290A002 2








EDO05290A003 3








EDO05290A004 4








EDO05290A005 5








EDO05290A006 6








EDO05290A007 7








EDO05290A008 8








EDO05290A009 9








EDO05290A010 10=Very Easily to locate





EDO05291 A Please rate how easily you were able to locate a listing of discounts and services as part of your membership? EDO05291A001 1=Not Easy at All
Radio button, scale, has don't know Single Y Skip logic Group



EDO05291A002 2








EDO05291A003 3








EDO05291A004 4








EDO05291A005 5








EDO05291A006 6








EDO05291A007 7








EDO05291A008 8








EDO05291A009 9








EDO05291A010 10=Very Easily to locate





EDO05292 A Please rate how easily you were able to update your membership online? EDO05292A001 1=Not Easy at All
Radio button, scale, has don't know Single Y Skip logic Group



EDO05292A002 2








EDO05292A003 3








EDO05292A004 4








EDO05292A005 5








EDO05292A006 6








EDO05292A007 7








EDO05292A008 8








EDO05292A009 9








EDO05292A010 10=Very Easily to locate



























USDA Farm Service Agency v2









SAC0085
Which of the following categories describes your age? SAC0085A001 Under 18
Radio button, one-up vertical Single N Age



SAC0085A002 18 to 29








SAC0085A003 20 to 39








SAC0085A004 40 to 49








SAC0085A005 50 to 59








SAC0085A006 60 to 69








SAC0085A007 70 or older





SAC0086
Do you consider your race: SAC0086A001 White
Radio button, one-up vertical Single N Race



SAC0086A002 Black or African American








SAC0086A003 American Indian or Alaska Native








SAC0086A004 Native Hawaiian or other Pacific Islander








SAC0086A005 Asian








SAC0086A006 Other race





SAC0087
Do you consider yourself to be of Hispanic, Latino, or Spanish origin? SAC0087A001 Yes
Radio button, one-up vertical Single N Origin



SAC0087A002 No








SAC0087A003 Don't know





SAC0088
What is your gender? SAC0088A001 Male
Radio button, one-up vertical Single N Gender



SAC0088A002 Female





SAC0089
What was your total income before taxes during the last calendar year? SAC0089A001 Less than $25,000
Radio button, one-up vertical Single N Income



SAC0089A002 Between $25,000 and $49,999








SAC0089A003 Between $50,000 and $99,999








SAC0089A004 Between $100,000 and $249,999








SAC0089A005 $250,000 or more








SAC0089A006 Don't know








SAC0089A007 I prefer not to respond
















FDA Satisfaction Survey




















EDO05513
Which of the following do you use as your mobile phone? EDO05513A001 I do not use/own a mobile phone
Radio button, one-up vertical Single Y Skip Logic Group Mobile Phone



EDO05513A002 Blackberry L







EDO05513A003 Iphone (Apple) L







EDO05513A004 Android (Google) L







EDO05513A005 Palm L







EDO05513A006 Windows Mobile L







EDO05513A007 Other Smartphone L







EDO05513A008 I own a mobile phone, but it is not a smartphone





EDO05514 L Would you be interested in a mobile phone app that could be downloaded to your smartphone? EDO05514A001 Yes, I would download a FDA mobile phone app if it were available
Radio button, one-up vertical


Mobile App



EDO05514A002 No, I am not interested in a FDA mobile phone app





EDO05515 L Do you want FDA content that is accessible in your mobile phone browser? EDO05515A001 Yes
Radio button, one-up vertical


Mobile Content



EDO05515A002 No
















SAMHSA NMHIC




















EDO05887
What area(s) of the site did you visit today? EDO05887A001 Issues, Conditions & Disorders
Checkbox, one-up vertical M Y
Area Visited


EDO05887A002 Contact Us







EDO05887A003 En Espanol







EDO05887A004 Location







EDO05887A005 Most Popular







EDO05887A006 My account







EDO05887A007 New Products







EDO05887A008 Professional & Research Topics







EDO05887A009 Register Now







EDO05887A010 Stay Connected







EDO05887A011 Substance







EDO05887A012 Timely







EDO05887A013 Treatment, Prevention & Recovery







EDO05887A014 Other
















Access Washington




















EDO05731 H Why didn't use the search feature today? EDO05731A001 Prefer other method of navigation
Drop down, select one Single Y




EDO05731A002 Tried to use search before but was unsuccessful








EDO05731A003 Did not need search, found information quickly








EDO05731A004 Other, please specify I




EDO05732 I What other reason didn't you use the search feature today?


Text area, no char limit
Y

EDO05733 J Did the descriptions in the search results provide... EDO05733A001 Too much information
Radio button, one-up vertical Single Y Skip Logic Group



EDO05733A002 Too little information








EDO05733A003 Information that was not specific enough








EDO05733A004 The right amount of information





EDO05734 K What type of organization or sorting features do you feel are most helpful when looking through search results? (Select all that apply) EDO05734A001 Date
Checkbox, one-up vertical Single Y Skip Logic Group



EDO05734A002 Subject








EDO05734A003 Relevance








EDO05734A004 Ability to search within the results








EDO05734A005 Ability to sort results








EDO05734A006 None of the above





EDO05735
Did you use the Services Directory during your visit today? EDO05735A001 Yes A Radio button, one-up vertical Single Y Skip Logic Group



EDO05735A002 No








EDO05735A003 I was unable to locate the Services Directory





EDO05736 A What was the primary difficulty, if any that you encountered with the Services Directory? EDO05736A001 I did not encounter any difficulty with the Services Directory
Radio button, one-up vertical Single Y Skip Logic Group



EDO05736A002 The Services Directory is cumbersome to use








EDO05736A003 I was not sure what words to look up to find what I was looking for








EDO05736A004 The Services Directory did not have a link to the information I was looking for








EDO05736A005 Other, please specify BB




EDO05737 B What other difficulty did you experience with the Services Directory?


Text area, no char limit Single Y Skip Logic Group











CMS - NGS DME MAC B




















EDO06347
Did you use the search feature on this site? EDO06347A001 Yes H Skip Logic Group Radio buttons Yes Single



EDO06347A002 No





EDO06348 H Please describe your experience with the search feature. EDO06348A001 I had no difficulty using the search feature on this site
Skip Logic Group Radio buttons No Single



EDO06348A002 The search feature was difficult to find








EDO06348A003 The search feature was difficult to use








EDO06348A004 Returned no results/received an error message








EDO06348A005 Could not tell where the search results would take me








EDO06348A006 Too many results








EDO06348A007 Too few results








EDO06348A008 Results were not related to what I was looking for








EDO06348A009 Could not sort the results








EDO06348A010 Could not refine the results








EDO06348A011 Other





EDO06349 H What Keywords did you use?


Skip Logic Group Text box No Single
EDO06350 H Please indicate how helpful you feel the search feature was in finding the information you were looking for. EDO06350A001 Very helpful
Skip Logic Group Radio buttons No




EDO06350A002 Somewhat helpful I







EDO06350A003 Not at all helpful I, J




EDO06351 J Why do you feel the search feature was not at all helpful?


Skip Logic Group Unlimited text field No Single
EDO06352 I What would make the search feature more helpful?


Skip Logic Group Unlimited text field No Single











CMS NGS J13 MAC




















EDO06353
Did you use the search feature on this site? EDO06353A001 Yes H Skip Logic Group Radio buttons Yes Single



EDO06353A002 No





EDO06354 H Please describe your experience with the search feature. EDO06354A001 I had no difficulty using the search feature on this site
Skip Logic Group Radio buttons No Single



EDO06354A002 The search feature was difficult to find








EDO06354A003 The search feature was difficult to use








EDO06354A004 Returned no results/received an error message








EDO06354A005 Could not tell where the search results would take me








EDO06354A006 Too many results








EDO06354A007 Too few results








EDO06354A008 Results were not related to what I was looking for








EDO06354A009 Could not sort the results








EDO06354A010 Could not refine the results








EDO06354A011 Other





EDO06355 H What Keywords did you use?


Skip Logic Group Text box No Single
EDO06356 H Please indicate how helpful you feel the search feature was in finding the information you were looking for. EDO06356A001 Very helpful
Skip Logic Group Radio buttons No




EDO06356A002 Somewhat helpful I







EDO06356A003 Not at all helpful I, J




EDO06357 J Why do you feel the search feature was not at all helpful?


Skip Logic Group Unlimited text field No Single
EDO06358 I What would make the search feature more helpful?


Skip Logic Group Unlimited text field No Single











CMS NGS Title XVIII




















EDO06359
Did you use the search feature on this site? EDO06359A001 Yes H Skip Logic Group Radio buttons Yes Single



EDO06359A002 No





EDO06360 H Please describe your experience with the search feature. EDO06360A001 I had no difficulty using the search feature on this site
Skip Logic Group Radio buttons No Single



EDO06360A002 The search feature was difficult to find








EDO06360A003 The search feature was difficult to use








EDO06360A004 Returned no results/received an error message








EDO06360A005 Could not tell where the search results would take me








EDO06360A006 Too many results








EDO06360A007 Too few results








EDO06360A008 Results were not related to what I was looking for








EDO06360A009 Could not sort the results








EDO06360A010 Could not refine the results








EDO06360A011 Other





EDO06361 H What Keywords did you use?


Skip Logic Group Text box No Single
EDO06362 H Please indicate how helpful you feel the search feature was in finding the information you were looking for. EDO06362A001 Very helpful
Skip Logic Group Radio buttons No




EDO06362A002 Somewhat helpful I







EDO06362A003 Not at all helpful I, J




EDO06363 J Why do you feel the search feature was not at all helpful?


Skip Logic Group Unlimited text field No Single
EDO06364 I What would make the search feature more helpful?


Skip Logic Group Unlimited text field No Single











CPSC.gov Browse




















ACQOsl0001838
What other activities did you perform on CPSC.gov today? Please select all that apply.
Learn about CPSC or locate contact information
Checkbox, one-up vertical Multi N
Other activities




Obtain product recall information









Report a product-related injury or an unsafe product









Locate product safety information or publications









Obtain Business/Regulatory information









Obtain information on CPSIA-Consumer Product Safety Improvement Act









Register for product safety information updates (e-mail, RSS)









Other





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