365 Cpsc 365 Cpsc

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2010 365 CPSC.gov Questionnaire 8-24-2010.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf



red & strike-through: DELETE




CPSC.gov Browse

underlined & italicized: RE-ORDER
ALL CUSTOM QUESTIONS ARE NOT REQUIRED

MID: c9xxI50NctRksxItUF0RwQ==

pink: ADDITION



Date: 8/24/2010 blue + -->: REWORDING













CPSC.gov Browse CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO06013
How frequently do you visit CPSC.gov? First time
Radio button, one-up vertical Single N
Visit frequency



More than once a day








Daily








About once a week








About once a month








Every 6 months or more





EDO06014
What best describes your role when coming to CPSC.gov? Consumer
Radio button, one-up vertical Single N Skip Logic Group Visit role



Manufacturer








Retailer








Distributor








Other Federal Government








State / Local Government








Journalist








Job seeker








Other (please specify) A




EDO06015 A Please specify your role in visiting CPSC.gov.

Text field, <100 char
N Skip Logic Group OE role
EDO06016
What best describes your primary reason for visiting CPSC.gov today? Learn about CPSC or locate contact information
Radio button, one-up vertical Single N Skip Logic Group Primary reason



Obtain product recall information








Report a product related injury or an unsafe product








Locate product safety information or publications








Obtain Business/Regulatory information








Obtain information on CPSIA-Consumer Product Safety Improvement Act








Register for product safety information updates (email, RSS)








Other (please specify) A




EDO06017 A Please tell us what you were looking to do today.

Text area, no char limit
N Skip Logic Group OE Primary reason
EDO06018
Did you find the information you were looking for? Yes A Radio button, one-up vertical Single N Skip Logic Group Find



Partially A







No A




EDO06019 A Please specify what you were looking for.

Text area, no char limit
N Skip Logic Group OE Find
EDO06020
Did you encounter any difficulty with the search functionality? I encountered no difficulties
Radio button, one-up vertical Single N Skip Logic Group Search


Results were not helpful








Results were not relevant to my search terms or needs








Results were too similar/redundant








I did not use the search function








Other (please specify) A




EDO06021 A Please specify your search difficulty.

Text area, no char limit
N Skip Logic Group OE Search
EDO06022
Were you able to fully complete your task today? Yes A Radio button, one-up vertical Single N Skip Logic Group Task



No B




EDO06023 A How easy did you find it to complete your task? 1 = Not easy at all C Radio button, scale, has don't know Single N Skip Logic Group Ease of Task



2 C







3 C







4 C







5








6








7








8








9








10 = Extremely easy








Don't know





EDO06024 C What difficulties did you encounter completing your task?

Text area, no char limit
N Skip Logic Group OE Not easy task
EDO06025 B Please explain why you were unable to complete your task.

Text area, no char limit
N Skip Logic Group OE No to task
EDO06026
How did you hear about CPSC.gov? Please select all that apply. Through Facebook
Checkbox, one-up vertical Multi N OPS Group Social Media



Video on YouTube








OnSafety.gov or other Internet blog








Message through social network








Mobile phone text messages (SMS)








Twitter tweet or FlickR picture








Social bookmarking link or RSS feed








Email from CPSC








Search engine results








Word of mouth from friend or family








TV, radio, newspaper, or magazine story








Other A




EDO06027 A Other

Text field, <100 char
N OPS Group OE Social Media
EDO06028
What is your Race/Ethnicity? (select one or more). Your information will support efforts to reach underserved populations. Asian
Checkbox, one-up vertical Multi N Skip Logic Group R/E



Black or African American








American Indian or Alaska Native








Hispanic or Latino








White








Native Hawaiian or other Pacific Islander








Other A







Prefer not to answer





EDO06029 A Other

Text field, <100 char
N Skip Logic Group OE R/E
EDO06030
What is your age? 17 years or younger
Drop down, select one Single N
Age range



18 - 24








25 - 34








35 - 44








45 - 54








55 - 64








65 years or older








Prefer not to answer





EDO06031
What is your annual household income (before tax)? Less than $30,000
Drop down, select one Single N
HHd income



$30,000 to $49,999








$50,000 to $74,999








$75,000 to $99,999








$100,000 to $149,999








$150,000 or more








Prefer not to answer





EDO06032
If you could make one improvement to CPSC.gov, what would it be?

Text area, no char limit
N
OE Improve
EDO06033
Do you have any other comments about this site?

Text area, no char limit
N
OE Other comm
















































































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