347 DOT Intranet 347 DOT Intranet

---

Overview

Current Model Qsts
Current Custom Qsts

---

Sheet 1: Current Model Qsts

DOT Intranet
MID:	V8U8EVwkVBMAB1htNJgAxA==
Date:	7/14/2010
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
					Organization Citizenship
					How likely are you to increase your participation in company activities as a result of information you have viewed on the Intranet? (1=Very Unlikely, 10=Very Likely)
					Please rate the degree to which you agree or disagree with the following statements. This Intranet site facilitates collaboration among departments. (1=Strongly Disagree, 10=Strongly Agree)
					This Intranet site facilitates communication in this organization. (1=Strongly Disagree, 10=Strongly Agree)

---

Sheet 2: Current Custom Qsts

red & strike-through: DELETE

DOT Intranet

underlined & italicized: RE-ORDER

MID:

V8U8EVwkVBMAB1htNJgAxA==

pink: ADDITION

Date:

7/14/2010

blue + -->: REWORDING

DOT Intranet CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. CQ Label

KFB08833

In which department do you work?

OST

Radio button, one-up vertical

Single

Y

Department

FAA

FHWA

FMCSA

FRA

FTA

MARAD

NHTSA

OIG

PHMSA

RITA

SLSDC

STB

Other, please specify

A

Skip Logic Group

KFB08834

A

Please tell us in which department you work.

Text area, no char limit

N

Skip Logic Group

OE_Department

KFB08835

How frequently do you visit the DOTnet site?

Daily

Radio button, one-up vertical

Single

Y

Visit Frequency

Weekly

Monthly

Less often then Monthly

KFB08836

Is DOTnet currently set as your browser homepage?

Yes

Radio button, one-up vertical

Single

Y

Set as Homepage

No

KFB08837

What is your main reason for visiting this Intranet site today?

HR information

Radio button, one-up vertical

Single

Y

Main Reason

Download a document

Contact information

News & Events

Other, please specify

A

Skip Logic Group

KFB08838

A

Please tell us your main reason for visiting the Intranet site.

Text area, no char limit

N

Skip Logic Group

OE_Main Reason

KFB08839

Did you find what you were looking for?

Yes

Radio button, one-up vertical

Single

Y

Skip Logic Group

Did You Find

No

A

Still looking

A

KFB08840

A

If you were not able to accomplish your goal, what will you do next?

Try this site again later

Radio button, one-up vertical

Single

Y

Skip Logic Group

Do Next

Call office

Email

Give up

Other (please specify)

KFB08871

Please tell us what you will do next.

Text area, no char limit

N

Skip Logic Group

OE_Do Next

KFB08841

Have you visited any of the following sections of the site?

About DOT

A

Radio button, one-up vertical

Single

Y

Visited Sections

Employee Services

B

Work Tools

C

News center

D

I did not visit any of the sections listed

KFB08842

A

What is your overall satisfaction with the "About DOT" section?

1= Very dissatisfied

Radio button, scale, no don't know

Single

N

Skip Logic Group

About DOT

2

3

4

5

6

7

8

9

Very satisfied=10

KFB08843

B

What is your overall satisfaction with the "Employee Services" section?

1= Very dissatisfied

Radio button, scale, no don't know

Single

N

Skip Logic Group

Employee Services

2

3

4

5

6

7

8

9

Very satisfied=10

KFB08844

C

What is your overall satisfaction with the "Work Tools" section?

1= Very dissatisfied

Radio button, scale, no don't know

Single

N

Skip Logic Group

Work Tools

2

3

4

5

6

7

8

9

Very satisfied=10

KFB08845

D

What is your overall satisfaction with the "News center" section?

1= Very dissatisfied

Radio button, scale, no don't know

Single

N

Skip Logic Group

News Center

2

3

4

5

6

7

8

9

Very satisfied=10

KFB08846

Do you find the recent enhancements made to the DOTnet homepage to be:

An improvement over the previous design

Radio button, one-up vertical

Single

Y

Skip Logic Group

Recent Enhancements

On par with the previous design

Inferior to the previous design

A

Don’t know/Didn’t notice

KFB08847

A

Please explain why you feel the design of the homepage is inferior to the previous one.

Text area, no char limit

N

Skip Logic Group

OE_Inferior Design

KFB08848

By visiting the Intranet today, about how much time do you think you saved compared to the previous Intranet site?

Less than 30 minutes

Radio button, one-up vertical

Single

Y

Time Saved

30 minutes - 1 hour

1 - 2 hours

2 hours or more

Don't know

KFB08849

What additional features or options would you most like to see added to this Intranet site?

Text area, no char limit

N

OE_Features or Options

KFB08850

How can we improve our Intranet site?

Text area, no char limit

N

OE_Improvements