346 DoD Navy 346 DoD Navy

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2010 346 Proposed Questionnaire Template DOD Navy 7-22-10.xls

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

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#REF! red & strike-through: DELETE





#REF! underlined & italicized: RE-ORDER





#REF! pink: ADDITION





Date: 7/22/2010 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





#REF!
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO04500
What best describes your role when visiting this site? Sailor
Checkbox One Up Vertical Single Y




Sailor's family








Navy Civilian








Navy Veteran








News/Media








Other DoD Civilian








Judicial and Executive Branch








Sister service








Partner Nation (navies)








Potential Recruit








Influencer for Potential Recruit








American Public








International Audience








Other, please specify: A




EDO04501 A Other role

Text field, <100 char
N

EDO04502
Which area of the site are you primarily visiting today? US Navy Today
Checkbox One Up Vertical Single Y




About the Navy








Navy Leadership








Media Resources








Links of Interest








Information Index








Careers








About Us








Contact Us








Top Stories








Chart Room








All Hands Magazine








Other, please specify: A




EDO04503 A Other area

Text field, <100 char
N

EDO04504
What is your primary reason for visiting this site today? Read the news articles
Checkbox One Up Vertical Single Y




Read the latest top stories








View photo gallery








View video gallery








Watch All Hands Television








Read Navy messages








Listen to All Hands Radio








Read All Hands Magazine








View graphics gallery








Search for jobs/careers








Submit photo or story








Look up specific information B







Learn about Navy








Search FAQs








Find other Navy websites








Sign up for email news feeds








Get podcast/RSS news feeds








Contact Us








Just browsing








Other, please specify: A




EDO04505 A Other reason

Text field, <100 char
N

EDO04506 B If you are looking for “specific information”, please specify what you are looking for

Text area, no char limit
N

EDO04507
What method are you using to find the information on this site? Site's search feature A,E Dropdown (Select-one) Single Y




Advanced search A,E







Links in the page C







Top navigation bar C







Just navigating thru the web pages C







Other





EDO04508 A What type of difficulty, if any, did you encounter while using the site’s search feature? No difficulty encountered
Radio button, one-up vertical Single N Skip Logic Group



Returned too many results








Returned not enough results








Returned no results








Returned results that were too similar/redundant








Results were not relevant to my search terms or needs








I was not sure what words to use in my search








Search required too many refinements to get to what I wanted








Search speed was too slow








Other, please specify: B




EDO04509 B Other search difficulty

Text area, no char limit
N

EDO04510 C What type of difficulty, if any, did you encounter with the navigation on this site? No difficulty encountered
Radio button, one-up vertical Single N Skip Logic Group



Could not find the appropriate navigational links on most of your web pages








Too many links or navigational choices








Links did not take me where I expected








Had difficulty finding detailed information on your web pages








Had difficulty finding related information on your web pages








Navigation did not support what I was trying to accomplish








Would often feel lost, and did not know where I was on your site








Had various technical difficulties (links didn't work, received error messages, etc.)








Could not get started or did not know where to begin








Could not navigate back to previous information








Other, please specify: D




EDO04511 D Other navigational difficulty

Text area, no char limit
N

EDO04512 E What specific search term(s) did you use in your search today to find the information you were looking for

Text area, no char limit
N

EDO04513
Did you find what you were looking for? Yes
Checkbox One Up Vertical Single Y




Partially








Still looking








No, please specify: A




EDO04514 A Info not found

Text area, no char limit
N

EDO04515
What best describes the Navy information you find of greatest use? Pay and Benefits
Checkbox One Up Vertical Multi Y




Personnel Policy








Leadership Messages








Uniform Matters








Promotion/Advancement








Education








Ceremonies








Community Relations








Observances








History and Heritage








Maritime strategy








Wounded warrior








Navy Ethos








IA








Safety








Fitness








Family readiness








Environmental/energy-saving initiatives








Future Readiness/Fleet of the Future








Current Readiness








21st Century Sailors








Diversity








Don't know





EDO04516
What best describes the Navy information you find of least use? Pay and Benefits
Checkbox One Up Vertical Multi Y




Personnel Policy








Leadership Messages








Uniform Matters








Promotion/Advancement








Education








Ceremonies








Community Relations








Observances








History and Heritage








Maritime strategy








Wounded warrior








Navy Ethos








IA








Safety








Fitness








Family readiness








Environmental/energy-saving initiatives








Future Readiness/Fleet of the Future








Current Readiness








21st Century Sailors








Diversity








Don't know





EDO04517
What other features or information would you like to see on this site?

Text area, no char limit
N

EDO04518
If you could make one improvement to this site, what would it be?

Text area, no char limit
N

EDO04519
Please rank the top 3 factors that brought you to the website today. (Rank 1 = Most important)
Rank 1
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



Video I saw on YouTube



Adjust Template/Style Sheet



Internet blogs or discussion forums







Advertising on social networks (Facebook, Twitter)







Message directly from the Navy.mil on a social network








Mobile phone text messages or alerts



Randomize



Instant Message from a friend or colleague








Familiarity with Navy.mil








Promotional email(s) from the Navy.mil








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor



Other



Anchor
EDO04520
Rank 2 Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



Video I saw on YouTube



Adjust Template/Style Sheet



Internet blogs or discussion forums







Advertising on social networks (Facebook, Twitter)







Message directly from the Navy.mil on a social network








Mobile phone text messages or alerts



Randomize



Instant Message from a friend or colleague








Familiarity with Navy.mil








Promotional email(s) from the Navy.mil








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor



Other



Anchor
EDO04521
Rank 3 Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



Video I saw on YouTube



Adjust Template/Style Sheet



Internet blogs or discussion forums







Advertising on social networks (Facebook, Twitter)







Message directly from the Navy.mil on a social network








Mobile phone text messages or alerts



Randomize



Instant Message from a friend or colleague








Familiarity with Navy.mil








Promotional email(s) from the Navy.mil








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor



Other



Anchor
EDO04522
Do you subscribe to RSS news feeds? Yes
Radio Button One Up Vertical Single Y




No








Not sure





EDO04523
What social media site do you use most often? Digg
Checkbox One Up Vertical Multi Y




MySpace







Facebook







Yahoo Buzz







Del.icio.us







Linkedin







Twitter







Other







I don't use any




EDO04524
How would you rate your familiarity with the following?
FaceBook
View and contribute often
Drop down, select one Single Y Multiple Lists Group Facebook



View often and contribute occasionally



View often but don’t contribute



View and contribute occasionally



View occasionally but don’t contribute



Familiar but never use



No familiarity
EDO04525
Twitter View and contribute often
Drop down, select one Single Y Multiple Lists Group Twitter



View often and contribute occasionally



View often but don’t contribute



View and contribute occasionally



View occasionally but don’t contribute



Familiar but never use



No familiarity
EDO04526
Flickr View and contribute often
Drop down, select one Single Y Multiple Lists Group Flickr



View often and contribute occasionally



View often but don’t contribute



View and contribute occasionally



View occasionally but don’t contribute



Familiar but never use



No familiarity
EDO04527
MySpace View and contribute often
Drop down, select one Single Y Multiple Lists Group MySpace



View often and contribute occasionally



View often but don’t contribute



View and contribute occasionally



View occasionally but don’t contribute



Familiar but never use



No familiarity
EDO04528
YouTube View and contribute often
Drop down, select one Single Y Multiple Lists Group YouTube



View often and contribute occasionally



View often but don’t contribute



View and contribute occasionally



View occasionally but don’t contribute



Familiar but never use



No familiarity
EDO04529
Del.icio.us View and contribute often
Drop down, select one Single Y Multiple Lists Group Del.icio.us



View often and contribute occasionally



View often but don’t contribute



View and contribute occasionally



View occasionally but don’t contribute



Familiar but never use



No familiarity
EDO04530
How would you most like to interact with this site? (Please select all that apply) Bookmark or tag pages
Checkbox, one-up vertical Multi Y Skip Logic Group Interact with DoD



In social networks







In virtual worlds







By adding comments, ratings, or reviews







Reading blogs







Contributing to wikis







Receiving newsletters/email updates







Subscribing to RSS feeds







Listening to Podcasts or audio







Watching Vodcasts or video







Adding a widget or gadget to my personalized page







Following a microblog







None







Other (please specify) A



EDO04531 A Other interaction

Text field, <100 char
N
Other interaction
EDO04532
What is your current internet connection? Ship
Radio button, one-up vertical Single N OPS Group Internet connection



Dialup






DSL






Cable Modem






Wireless






Satellite






T1






T3






Other, please specify: A





Don't know




EDO04533 A Other internet connection

Text field, <100 char
N
Other internet connection
EDO04534
Do you share content from Navy.mil using the social media tool? Yes
Radio Button One Up Vertical Single Y




No





EDO04535
What media format do you prefer using on Navy.mil? Navy News Service
Checkbox One Up Vertical Multi Y




Daily News Update (DNU)








All Hands Radio








All Hands Television








All Hands Magazine








Navy Photo Gallery








Podcasts








Multi-Media Productions








Don't know





EDO04536
What is your rank/grade? Military A Dropdown (Select-one) Single N




Government Service B







Not applicable





EDO04537 A If military, please specify: E-1
Dropdown (Select-one) Single N




E-2








E-3








E-4








E-5








E-6








E-7








E-8








E-9








O-1








O-2








O-3








O-4








O-5








O-6








O-7








O-8








O-9








O-10





EDO04538 B If government service, please specify: YA-1
Dropdown (Select-one) Single N




YA-2








YA-3








YC-1








YC-2








YC-3








GS-3








GS-4








GS-5








GS-6








GS-7








GS-8








GS-9








GS-10








GS-11








GS-12








GS-13








GS-14








GS-15








SES-2








SES-3








SES-4








Elected/appointed Official





EDO04539
Please select the category that includes your age. 17 and under
Dropdown (Select-one) Single N




18 - 24








25 - 34








35 - 44








45 - 54








55 - 64








65 and over








I prefer not to respond





EDO04540
What is your country of origin? Afghanistan
Dropdown (Select-one) Single N




Albania








Algeria








Andorra








Angola








Anguilla








Antigua and Barbuda








Argentina








Armenia








Australia








Austria








Azerbaijan








Bahamas








Bahrain








Bangladesh








Barbados








Belarus








Belgium








Belize








Benin








Bermuda








Bhutan








Bolivia








Bosnia/Herzegovina








Botswana








Brazil








British Virgin Islands








British West Indies








Brunei








Bulgaria








Burkina Faso








Burma








Burundi








Cambodia








Cameroon








Canada








Cape Verde








Cayman Islands








Central African Republic








Chad








Chile








China








Colombia








Congo








Cook Islands








Costa Rica








Côte d'Ivoire








Croatia








Cuba








Cyprus








Czech Republic








Democratic Republic of Congo








Denmark








Djibouti








Dominica








Dominican Republic








East Timor








Ecuador








Egypt








El Salvador








Equatorial Guinea








Eritrea








Estonia








Ethiopia








Falkland Islands








Fiji








Finland








France








French Guiana








French West Indies








Gabon








Gambia








Gaza








Georgia








Germany








Ghana








Greece








Grenada








Guadeloupe








Guatemala








Guinea








Guinea-Bissau








Guyana








Haiti








Holy See








Honduras








Hong Kong








Hungary








Iceland








India








Indonesia








Iran








Iraq








Ireland








Israel








Italy








Jamaica








Japan








Jordan








Kazakhstan








Kenya








Kiribati








Kosovo








Kuwait








Kyrgyz Republic








Laos








Latvia








Lebanon








Lesotho








Liberia








Liechtenstein








Lithuania








Luxembourg








Macao








Macedonia (FYROM)








Madagascar








Malawi








Malaysia








Maldives








Mali








Malta








Marshall Islands








Martinique








Mauritania








Mauritius








Mexico








Micronesia








Moldova








Monaco








Mongolia








Montserrat








Morocco








Mozambique








Namibia








Nauru








Nepal








Netherlands








Netherlands Antilles








New Zealand








Newfoundland








Nicaragua








Niger








Nigeria








North Korea








Norway








Oman








Pakistan








Palau








Panama








Papua New Guinea








Paraguay








Peru








Philippines








Poland








Portugal








Qatar








Romania








Russia








Rwanda








Samoa








San Marino








Sao Tome/Principe








Saudi Arabia








Scotland








Senegal








Serbia and Montenegro








Seychelles








Sierra Leone








Singapore








Slovak Republic








Slovenia








Solomon Islands








Somalia








South Africa








South Korea








Spain








Sri Lanka








St. Kitts and Nevis








St. Lucia








St. Vincent and the Grenadines








Sudan








Suriname








Swaziland








Sweden








Switzerland








Syria








Taiwan








Tajikistan








Tanzania








Thailand








Tibet








Togo








Tonga








Trinidad and Tobago








Tunisia








Turkey








Turkmenistan








Tuvalu








Uganda








Ukraine








United Arab Emirates








United Kingdom








United States








Uruguay








Uzbekistan








Vanuatu








Venezuela








Vietnam








Wales








West Bank








Yemen








Zambia








Zimbabwe





EDO04541
Where are you located? Alabama
Dropdown (Select-one) Single N




Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








Washington D.C.








West Virginia








Wisconsin








Wyoming








Deployed location








Stateside military base








Overseas military base








Outside of U.S.





EDO04542
How frequently do you visit this site? First time
Dropdown (Select-one) Single Y




Daily








Weekly








Monthly








Every 2 months or less often





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