323 SSA 323 SSA Policy Pages

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

323 SSA Policy Pages Final 5-19-10.xls

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
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QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO02750
How often do you visit the Research, Statistics, & Policy Analysis section of the SSA.gov site? This is my first time
Radio button, one-up vertical Single Y
Visit Frequency


Daily







Weekly







Monthly








Every few months








Yearly or less often





EDO02751
Which best describes your job or occupation? Researcher
Radio button, one-up vertical Single Y OPS Group Role



Policymaker or program manager








Advocate








Physician or attorney








Financial advisor








Student








Media








Other (please specify) A




EDO02752 A Other Role

Text field, <100 char Single N OPS Group Other Role
EDO02753
Are you a government employee? Yes B Drop down, select one Single Y Skip Logic Group Government



No





EDO02754 B Who are you employed by? U.S. Federal Government
Drop down, select one Single Y Skip Logic Group Government_employed



U.S. State or Local Government








Foreign Government





EDO02755
What information were you looking for within the Research, Statistics, and Policy Analysis section of SSA.gov?

Text area, no char limit
Y
Visit Reason
EDO02756
Were you able to find the information you were looking for today on the Research, Statistics, & Policy Analysis section of the site? Yes, I found what I wanted easily
Dropdown (Select-one) Single Y Skip Logic Group Did you find


Yes, I found what I wanted, but it was difficult X






I have partially found what I am looking for X






No, I am still looking for what I want X






No, I did not find what I wanted X




EDO02757 X Tell us about your experience looking for information on the Research, Statistics, & Policy Analysis section today? (check all that apply) I did not know where to begin looking for what I needed
Checkbox, one-up vertical Multi N Skip Logic Group Experience


It was not clear to me where the links would lead







I experienced technical difficulties (error messages)








I was often confused about where I was on the site








The information did not seem to be organized in a logical manner







Other (please specify) A




EDO02758 A Please tell us what you experienced today.

Text area, no char limit
N Skip Logic Group Other Experience
EDO02759
Which of the Search tools available within the Research, Statistics, & Policy Analysis section of SSA.gov did you use today? I did not use Search
Radio button, one-up vertical Single Y
Search


I used the site wide search box (in blue)







I used the Search Only Research, Statistics, & Policy Analysis search box (in grey)








I used both search boxes








I'm not sure which search I used





EDO02760
Approximately how long were you on the Research, Statistics, & Policy Analysis section of the site? Less than 30 minutes
Radio button, one-up vertical Single N
Time


30 minutes to 1 hour







1 - 2 hours








2 - 3 hours








More than 3 hours





EDO02761
What is your age range? Under 25
Drop down, select one Single N
Age



25 - 34








35 - 44








45 - 54








55 - 64








65 or older








Prefer not to respond





EDO02762
In the last three months have you done any of the following: Signed up to receive e-mail updates from a Web site
Checkbox, one-up vertical Multi N
Social Media



Subscribed to an RSS feed








Bookmarked or tagged Web sites using bookmarking tools (such as CiteULike, Digg, etc.)








Browsed Web sites using a mobile device or phone








Used personalized Web pages (such as My Yahoo)








Read blogs








Listened to podcasts or audio on a Web site








Watched videos on a Web site








Participated in online social networks (such as LinkedIn, Facebook, etc.)





EDO02763
We welcome your feedback to help improve the Research, Statistics, & Policy Analysis section of the SSA.gov site. Please tell us if there is anything that would have improved your experience on the site today.

Text area, no char limit
N
OE_did not find
File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Byangela.domenichini
File Modified2010-06-09
File Created2001-08-03

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