313 CDC Mobile 313 CDC Mobile

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

313 CDC Mobile Survey Final 3.5.10.xls

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Current Custom Qsts
Types


Sheet 1: Current Model Qsts

Model Instance Name: CDC Mobile Pilot 2010




MID: sN0osF8tsZksIcEM1RYA4Q==



Date: 3/5/2010


\
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Look and Feel (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the visual appeal of this mobile site. 5 What is your overall satisfaction with this mobile site? 8 How likely are you to return to this mobile site?
2 Please rate the readability of the pages on this mobile site. 6 How well does this mobile site meet your expectations?


Navigation (1=Poor, 10=Excellent, Don't Know) 7 How does this site compare to your idea of an ideal mobile website?

3 Please rate how well the mobile site is organized.



4 Please rate the options available for navigating this mobile site.










Sheet 2: Current Custom Qsts

Model Instance Name: CDC Mobile Pilot 2010

red & strike-through: DELETE








underlined & italicized: RE-ORDER





MID: sN0osF8tsZksIcEM1RYA4Q==

pink: ADDITION





Date: 3/5/2010 blue + -->: REWORDING















CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label


What information were you looking for on the CDC mobile site?

Text area, no char limit Single N
Info Looking For


Were you able to find what you were looking for? Yes
Radio button, one-up vertical Single Y
Ability To Find



No








Partially







Which best describes your role? Consumer/General Public
Radio button, one-up vertical Single Y
Role



Physician








Nurse, physician's assistant, nurse practitioner








Scientist or Researcher








State/Local/Not-for-profit public health professional








Educator or teacher








Student








Business Manager








Other







How old are you? 19 or under
Radio button, one-up vertical Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer







What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer






Sheet 3: Types

Types
Instructions
Text field, <100 char
Randomize
Text area, no char limit
Shared
Drop down, select one
OPS Group
Radio button, one-up vertical
Matrix Group
Radio button, two-up vertical
Rank Group
Radio button, three-up vertical
Comparative Matrix Group
Radio button, scale, has don't know
Skip Logic Group
Radio button, scale, no don't know
Multiple Lists Group
Checkbox, one-up vertical
Partitioned
Checkbox, two-up vertical

Checkbox, three-up vertical

File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Bysgrow
File Modified2010-05-19
File Created2001-08-03

© 2024 OMB.report | Privacy Policy