305 State Careers 305 State Careers v2

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Overview

Current Model Qsts
Current Custom Qst

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Sheet 1: Current Model Qsts

Model Instance Name:
Careers.State v2
MID:	F4UZIQQdAYIh0goRocJk1g==
Date:	3/2/2010
Careers.State v2
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Functionality (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Recommend (1=Very Unlikely, 10=Very Likely)
1	Please rate the usefulness of the features provided on Careers.State.gov.	17	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	How likely are you to recommend Careers.State.gov to someone else?
2	Please rate the convenience of the features on Careers.State.gov.	18	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Return (1=Very Unlikely, 10=Very Likely)
3	Please rate the variety of features on this Careers.State.gov.	19	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	How likely are you to return to Careers.State.gov?
	Career Information (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate how understandable career information is on Careers.State.gov.			22	How likely are you to use Careers.State.gov as a primary resource for information about careers at the Department of State?
5	Please rate the level of detail of career information on Careers.State.gov.				Online Participation (1=Very Unlikely, 10=Very Likely)
6	Please rate how well the career information provided answers to your questions.			23	How likely are you to participate in an online discussion with this agency using chat, wikis, discussion boards, or blogs?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Pursue a Career (1=Very Unlikely, 10=Very Likely)
7	Please rate the visual appeal of Careers.State.gov.			24	How likely are you to pursue a career or student program with the U.S. Department of State?
8	Please rate the balance of graphics and text on Careers.State.gov.
9	Please rate the readability of the pages on Careers.State.gov.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well Careers.State.gov is organized.
11	Please rate the options available for navigating Careers.State.gov.
12	Please rate how well Careers.State.gov's layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on Careers.State.gov.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate how quickly pages load on Careers.State.gov.
15	Please rate the consistency of speed from page to page on Careers.State.gov.
16	Please rate the ability to load pages without getting error messages on Careers.State.gov.

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Sheet 2: Current Custom Qst

Model Instance Name:			red & strike-through: DELETE
Careers.State v2			underlined & italicized: RE-ORDER
MID:	F4UZIQQdAYIh0goRocJk1g==		pink: ADDITION
Date:	3/2/2010		blue + -->: REWORDING
Careers.State v2 CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
KFB07748		How frequently do you visit this site?	First time		Radio button, one-up vertical	Single	Y		Visit Frequency
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
KFB07749		How did you find out about this site? (select one)	Career Fairs		Radio button, two-up vertical	Single	Y		Find Out
			Diplomats in Residence
			Other Department of State Employee
			Friends, family, co-workers
			Professors, teachers, career counselors
			Search engines
			USAJobs
			College websites (i.e. school sites, NACElink, MonsterTrak)
			Recruiters
			E-mail
			Online banner advertising or job posting (not on Careers.State.gov)
			Press (i.e. radio, newspaper, TV)
			Talent Network
			Other
KFB07750		What information were you primarily looking for on the site today?	Obtain general career information		Drop down, select one	Single	Y	Skip Logic	Looking For
			Foreign Service Officer information	A
			Foreign Service Specialist information	B
			Civil Service employment information	C
			Student Programs	D
			Foreign Service Officer Test
			Foreign Service Oral Assessment
			Iraq Jobs
			Just Curious (saw video, advertisement banner, etc.)
			None of the above
KFB07751	A	What were you looking for within the Foreign Service Officer section? (check all that apply)	General information about becoming a Foreign Service Officer		Check box, one up vertical	Multi	Y	Skip Logic	FSO
			Trying to decide which career track is right for me
			I wanted to register/take the Foreign Service Officer test
			Take the Oral Assessment
			Get information about compensation and benefits
			Get information about the Diplomacy Fellows Program
			Information about other Foreign Service Officers
			Other
KFB07752	B	What were you looking for within the Foreign Service Specialist section? (check all that apply)	General information about becoming a Foreign Service Specialist		Check box, one up vertical	Multi	Y	Skip Logic	FSS
			Trying to decide which career track is right for me
			Determine if I qualify
			Get information about compensation and benefits
			Information about other Foreign Service Specialists
			Other
KFB07753	C	What were you looking for within the Civil Service Employment section? (check all that apply)	General information about becoming a Civil Service employee		Check box, one up vertical	Multi	Y	Skip Logic	Civil Service
			Civil Service employment opportunities
			Information about career and development training
			Determine if I qualify
			Get information about compensation and benefits
			Information about other Civil Service employees
			Other
KFB07754	D	What were you looking for within Student Programs? (check all that apply)	General information about the Student Programs		Check box, one up vertical	Multi	Y	Skip Logic	Student Pgms
			Find out which program is right for me
			Get information about the Cooperative Education Program
			Get information about the Council of American Ambassadors Fellowship
			Get information about the Fascell Fellowship Program
			Get information about the Stay-in-School Program
			Get information about Student Internships
			Get information about the Summer Clerical Programs
			Get information about the Workforce Recruitment Program
			Look at profiles of students who participated in the Student Programs
			Other
KFB07755		Did you find the information you were looking for today?	Yes		Drop down, select one	Single	Y	Skip Logic	Did you find
			No	A
KFB07756	A	Please tell us what you could not find on the Careers.State.gov site today?			Text area, no char limit		N	Skip Logic	OE_did not find
KFB07757		What did you interact with on the Careers.State homepage today?	Top navigation bar		checkbox, one up vertical	Multi	Y		Homepage
			The "Help Me Get Started" dropdowns
			Vertical career option links on the right
			Did not visit the homepage today
			Not sure
			Other
KFB07758		Did you use the Careers.State search tool today?	Yes	A,B	Drop down, select one	Single	Y	Skip Logic	Search Usage
			No
KFB07759	A	Please rate how relevant the search results were to your needs.	1=Not relevant at all		Radio button, scale, no don't know	Multi	Y	Skip Logic	Search Relevance
			2
			3
			4
			5
			6
			7
			8
			9
			10=Very relevant
KFB07760	B	Please tell us if there are any features that would have enhanced your experience with the search tool.			Text area, no char limit		N	Skip Logic	OE_Search
KFB07761		Please tell us what you experienced while looking for information on the Careers.State.gov site today. (check all that apply).	It was not clear where to go to find the information I needed		Checkbox, one-up vertical	Multi	Y		Site Experience
			Links did not take me where I expected
			There were too many links to choose from
			I often felt lost on the site
			The language used on the site was too technical
			There was too much text/content to sort through
			I did not have enough time to read all of the information
			I experienced technical difficulties (e.g. broken links, error messages)
			I could not navigate back to previous information
			None of the above
KFB07762		Did you watch Secretary Clinton's popup video on the homepage?	Yes		Drop down, select one	Single	Y	Skip Logic	Clinton Video
			No	A
KFB07763	A	Please tell us why you did not watch Secretary Clinton's video.	I did not see this video		Drop down, select one	Single	Y	Skip Logic	Clinton_why didn't watch
			Video did not pop-up
			I had technical issues
			I was not interested in watching it
			Other, please specify	B
KFB07764	B	Please specify your other reason for not watching Secretary Clinton's video.			Text area, no char limit		N	Skip Logic	OE_Clinton Video
KFB07765		Which employee videos did you watch today?	Foreign Service Officer		Checkbox, one-up vertical	Multi	Y	Skip Logic	Employee Video
			Foreign Service Specialist
			Civil Service
			Student Programs
			I'm not sure which employee videos I watched
			I did not watch any employee videos today	A
KFB07766	A	Please tell us why you did not watch any employee videos.	I did not see any of these videos		Drop down, select one	Single	Y	Skip Logic	Employee_why didn't watch
			I had technical issues
			I was not interested in watching
			Other, please specify	B
KFB07767	B	Please specify your other reason for not watching any employee videos today.			Text area, no char limit		N	Skip Logic	OE_Employee Video
KFB07768		How would you rate your familiarity with social media on the web? Bookmark or tag website (i.e. Digg or Del.icio.us)	View and contribute often		Dropdown (Select-one)	Single	N	Multiple List	SM_Tag
			View often and contribute occasionally
			View often but don’t contribute
			View and contribute occasionally
			View occasionally but don’t contribute
			No familiarity
KFB07769		Online social networks (i.e. FaceBook, LinkedIn)	View and contribute often		Dropdown (Select-one)	Single	N	Multiple List	SM_Social Networks
			View often and contribute occasionally
			View often but don’t contribute
			View and contribute occasionally
			View occasionally but don’t contribute
			No familiarity
KFB07770		Comments, ratings, or reviews (i.e. Epinions)	View and contribute often		Dropdown (Select-one)	Single	N	Multiple List	SM_Comments
			View often and contribute occasionally
			View often but don’t contribute
			View and contribute occasionally
			View occasionally but don’t contribute
			No familiarity
KFB07771		Blogs or wikis	View and contribute often		Dropdown (Select-one)	Single	N	Multiple List	SM_Blogs
			View often and contribute occasionally
			View often but don’t contribute
			View and contribute occasionally
			View occasionally but don’t contribute
			No familiarity
KFB07772		Vodcasts or videos on the web (i.e. YouTube)	View and contribute often		Dropdown (Select-one)	Single	N	Multiple List	SM_Videos
			View often and contribute occasionally
			View often but don’t contribute
			View and contribute occasionally
			View occasionally but don’t contribute
			No familiarity
KFB07773		RSS feeds/Listservs	View and contribute often		Dropdown (Select-one)	Single	N	Multiple List	SM_RSS
			View often and contribute occasionally
			View often but don’t contribute
			View and contribute occasionally
			View occasionally but don’t contribute
			No familiarity
KFB07774		Microblog (i.e. Twitter)	View and contribute often		Dropdown (Select-one)	Single	N	Multiple List	SM_Micro
			View often and contribute occasionally
			View often but don’t contribute
			View and contribute occasionally
			View occasionally but don’t contribute
			No familiarity
KFB07775		How would you most like to interact with this site? (Please select all that apply)	Through discussion boards with recruiters or a DIR		Checkbox, one-up vertical	Multi	N	OPS Group	SM_Preferred
			Through discussion boards with current employees/interns
			Live chats/webinars/discussions on the Careers.State.gov site
			In social networks
			Watching Vodcasts or video
			Receiving newsletters/email updates
			Subscribing to RSS feeds
			Tag pages
			Reading blogs
			Adding a widget or gadget to my personalized page
			Following a microblog
			Other (please specify)	A
KFB07776	A	Other social media interaction			Text field, <100 char	Single	N	OPS Group	OE_Preferred SM
KFB07777		The U.S. Dept of State is currently providing information through several social media channels. Please tells us which, if any, you have viewed/contributed to in the last 3 months?	Dept. of State Blog		Checkbox, one-up vertical	Multi	N		SM interaction
			Facebook (Careers In Foreign Affairs page)
			Careers in Diplomacy Group on LinkedIn
			Following DOScareers on Twitter
			Dept. of State YouTube videos
KFB07778		Please tell us if there are any improvements that you feel should be made to the Careers.State.gov site.			Text area, no char limit		N		Improvement