304 Dot Nhtsa 304 Dot Nhtsa

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Overview

Current Model Qsts
Current Custom Qsts
Types

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Sheet 1: Current Model Qsts

Model Instance Name:
NHTSA
MID:	gQxhR1hsRxERRwJVhkAtlg==
Date:	3/12/2010
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	20	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	23	How likely are you to return to this site?
2	Please rate the quality of information on this site.	21	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	22	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	24	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the usefulness of the features provided on this site.				How likely are you to use this site as your primary resource for obtaining information from this organization?
5	Please rate the convenience of the features on this site.				Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Please rate the variety of features on this site.				I can count on this agency to act in my best interests.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				I consider this agency to be trustworthy.
7	Please rate the visual appeal of this site.				This agency can be trusted to do what is right.
8	Please rate the balance of graphics and text on this site.
9	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options available for navigating this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate how quickly pages load on this site.
15	Please rate the consistency of speed from page to page on this site.
16	Please rate the ability to load pages without getting error messages on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
17	Please rate how thoroughly this website discloses information about what this agency is doing.
18	Please rate how quickly agency information is made available on this website.
19	Please rate how well information about this agency's actions can be accessed by the public on this website.

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Sheet 2: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
NHTSA			underlined & italicized: RE-ORDER
MID: gQxhR1hsRxERRwJVhkAtlg==			pink: ADDITION
Date:	3/1/2008		blue + -->: REWORDING
NHTSA CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
CWS04090		How frequently do you visit this site?	Daily		Dropdown (Select-one)	Single	Y
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less
			First-time visitor
CWS04091		What best describes your role during your site visit today?	State or local government employee		Drop down, select one	Single	Y	Skip Logic Group
			Parent
			Consumer
			Traffic Safety Advocate
			Manufacturer
			Industry group member
			Researcher
			Other (please specify)	A
CWS04092	A	Other best describes			Text area, no char limit		N	Skip Logic Group
CWS04093		What type(s) of information were you looking for on the site?	Driving Safety		Checkbox, one-up vertical	Multi	Y	Skip Logic Group
			Vehicle Safety
			Research
			Data
			Laws & Regulations
			Child Safety Seats	B
			About NHTSA
			Other (please specify)	A
CWS04094	A	Other information			Text area, no char limit		N	Skip Logic Group
CWS04095	B	What type(s) of child safety seat information were you looking for?	Child safety seat recalls		Checkbox, one-up vertical	Multi	Y	Skip Logic Group
			Seat ratings
			Inspection center locations
			Car seat installation information
			Instructional videos
			Other (please specify)	C
CWS04096	C	Other child safety seat information			Text area, no char limit		N	Skip Logic Group
CWS04097		Did you come to the site today to file a complaint?	Yes	C	Radio button, one-up vertical	Single	Y	Skip Logic Group
			No
CWS04098	C	What type of complaint?	Vehicle		Drop down, select one	Single	Y	Skip Logic Group
			Tires
			Equipment
			Child Restraints
			Consumer
			Other (please specify)	A
CWS04099	A	Other type of complaint			Text area, no char limit	Single	N	Skip Logic Group
CWS04100	C	Did you file your complaint?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group
			No	D
CWS04101	D	If you did not file your complaint, why not?			Text area, no char limit		N	Skip Logic Group
CWS04102	C	If you could improve one area of the complaint process, what would it be?			Text area, no char limit		N	Skip Logic Group
CWS04103		Were you able to find what you were looking for on the site today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group
			No	E
CWS04104	E	What were you looking for that you could not find?			Text area, no char limit		N	Skip Logic Group
CWS04105		Did you have any trouble navigating the site today?	Yes	F	Radio button, one-up vertical	Single	Y	Skip Logic Group
			No
CWS04106	F	What type of difficulty did you encounter with the navigation process?	Too many links to choose from		Drop down, select one	Single	Y	Skip Logic Group
			Links did not take me where I expected
			Links/labels were difficult to understand
			Technical difficulties (e.g. broken links, error messages)
			Other (please specify)	A
CWS04107	A	Other navigational difficulties			Text area, no char limit	Single	N	Skip Logic Group
CWS04108		Did you use the search feature today?	Yes	G	Radio button, one-up vertical	Single	Y	Skip Logic Group
			No
CWS04109	G	Please describe your experience with the site's search feature.	I did not have any difficulty with the search feature		Checkbox, one-up vertical	Multi	Y
			Returned results that were too similar/redundant
			Results were not relevant to my search terms or needs
			Returned too many results
			Returned not enough results
			I was not sure what words to use in my search
			Search speed was too slow
			Search required too many refinements to get to what I wanted
			Other (please specify)	A
CWS04110	A	Other search difficulties			Text area, no char limit		N	Skip Logic Group
CWS04111		Thinking of all the of the websites where you search for information on a regular basis, which one site do you believe to be your ideal site?			Text area, no char limit		N
CWS04112		What additional features or options would you most like to see added to the NHTSA site?			Text area, no char limit		N

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Sheet 3: Types

Types		Instructions
Text field, <100 char		Randomize
Text area, no char limit		Shared
Drop down, select one		OPS Group
Radio button, one-up vertical		Matrix Group
Radio button, two-up vertical		Rank Group
Radio button, three-up vertical		Comparative Matrix Group
Radio button, scale, has don't know		Skip Logic Group
Radio button, scale, no don't know		Multiple Lists Group
Checkbox, one-up vertical		Anchor Answer Choice
Checkbox, two-up vertical		Partitioned
Checkbox, three-up vertical		Adjust Template/Style Sheet