302 CQs 302 CQs 2-5-10

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

302 Custom Questions 2-5-2010 to 3-1-2010.xls

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CDs and Answer choices)




























USITC








CWS03793
How frequently do you visit the site? First time
Radio button, one-up vertical Single Y
Frequency of Visit



Daily








Weekly








Monthly








Every 6 months or less





7354
What is your primary reason for visiting the site today? Order publications
Radio button, one-up vertical Single Y OPS Group Reason



Looking for free publications








Get latest consumer news








Find information from the Press Room








Learn about FCIC








Contact FCIC








Other: Please Specify C




CWS03794 C Other Primary Purpose

Text field, <100 char
n OPS Group
CWS03795
How do you look for information on the site? Basic Search
Radio button, one-up vertical Single N
Look for info



Left Navigation bar








Top Navigation bar








Site Map





CWS03796
Did you use the search feature today? Yes B Radio button, one-up vertical Single N Skip Logic Group Use Search



No





CWS03797 B Please describe your experience with the site's search feature? I had no difficulty using the search feature on this site
Drop down, select one Single N Skip Logic Group Search Experience


  The search feature was difficult to find







  The search feature was difficult to use







  Returned no results/received an error message







  Could not tell where the search results would take me







  Too many results







  Too few results







  Results were not related to what I was looking for







  Could not sort the results







  Could not refine the results







  Other





CWS03798
Did you come to Pueblo.gsa.gov today to order/download a publication? Yes A
Single N Skip Logic Group Publications



No





CWS03799 A Please describe your experience in getting a publication: I had problems locating the specific publication I was looking for
Checkbox, one-up vertical Multi N Skip Logic Group Experience publications



The specific publication I was looking for was out of stock








I had difficulty finding the PDF version








I had difficulty understanding the order process








I had no problems



Grey out




















USDA FSA Intranet




















Which areas of FSA Intranet did you use today? Records
Checkbox, one-up vertical Multi Y OPS Group Areas Used


Applications






Forms






Notices






Programs






Payments






Other (please specify): Z




Z Other Areas Used

Text field, <100 char
N OPS Group OE_Area Used
CWS02855 K Which Agency or Branch? FAS
Radio button, one-up vertical Single Y Skip Logic Group Branch



NRCS



Agency



RMA







Other L





Which best defines your functional area/department? Finance/Accounting
Radio button, one-up vertical Single Y OPS Group Department



Customer Service







Human Resources







Information Technology







Public Relations







Program Support







Other (please specify): Z




Z Other Functional Area/Department

Text field, <100 char
N OPS Group OE_Department


How likely would you be to access a mobile version of the FSA Intranet website from your cell phone if it was available? 1- Not Very Likely
Radio button, scale, no don't know Single N
Cell Access


2






3






4






5






6






7






8






9






Very Likely - 10






Would you be interested in an Intranet site for sharing best practices and other experiences, such as a blog or employee idea generation tool like costsavings.usda.gov?
Yes A,B,C,D Drop down, select one Single N Skip Logic Group Sharing Interest


No




A Are there particular topics that you would like to collaborate and see information on? Customer Service Best Practices
Checkbox, one-up vertical Multi N Skip Logic Group Sharing Topics


Business Process Improvements





Presidential Initiatives (e.g., Open Government)





Developing Notices and Policies





Other E



E Please tell us what other topics you would like to see shared.

Text area, no char limit
N Skip Logic Group OE_Sharing Topics

B Are there particular individuals or groups you would like to hear from through that sharing process? Administrator
Checkbox, one-up vertical Multi N Skip Logic Group Sharing Authors


State Directors





Managers in General





County Employees





Other F



F Please tell us who else you would like to hear from.

Text area, no char limit
N Skip Logic Group OE_Sharing Authors

C What would be your preferred method for sharing information and best practices? Blog
Radio button, one-up vertical Single N Skip Logic Group Sharing Method


Wiki





Discussion Board





SharePoint





Other G



G Please tell us your preferred method for sharing information?

Text area, no char limit
N Skip Logic Group OE_Sharing Method

D If a blog was available for sharing best practices on the Intranet, would you: Read entries
Checkbox, one-up vertical Multi N Skip Logic Group Blog Activity


Write entries





Comment of other's entries





Not interested in a blog











































FDA


















AKR5237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry/manufacturer
Radio Button One Up Vertical Single Y OPS Group



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: A






Have you visited the FDA Basics area of the site today?  Yes A Radio button, one-up vertical Single Y Skip Logic Group FDA Basics



No








Not Sure






A On a scale of 1 to 10, how useful was the information provided in the FDA Basics are of the site?  1=Not at all useful
Drop down, select one Single Y Skip Logic Group FDA Basics Useful



2








3








4








5








6








7








8








9








10= Very useful








Don't Know







Did you use the Search Feature on the site to look for information? Yes A Radio button, one-up vertical Single Y Skip Logic Group Search Feature



No






A Which of the following best describes your experience with the Search Tools? I did not encounter any difficulties/search worked well
Radio button, one-up vertical Single N Skip Logic Group Search Experience



Returned too many results








Returned results that were similar/redundant








I was not sure what words to use in my search








Search required too many refinements to get what I wanted








Search returned no results at all








Other, please specify: B





B Please describe your experience with the search tool:

Text area, no char limit Single N Skip Logic Group Other Search Experience


While on the FDA.gov site today, which of the following describes your experience? (Please select all that apply) I could not navigate back to previous information
Checkbox, one-up vertical Multi N OPS Group Navigation Difficulties



I would often feel lost, not know where I was








Links did not take me where I expected








Links/labels were difficult to understand








There were too many links or navigational choices








I had technical difficulties (e.g. broken links, error messages)








Other, please specify: A







None of the above






A Please describe the difficulty you had while on the FDA.gov site today:

Text area, no char limit Single N OPS Group Other Nav

A In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Blog








Podcast








Received information from my doctor








Twitter








Widget








Other, please specify: A
























Recreation.gov










Is the purpose of your visit to Recreation.gov to participate in the lottery for one of the Four Rivers (Snake, Selway, Middle Fork or Main of the Salmon) or to check on the status of your application? Yes A,B Drop down, select one Single Y Skip Logic Group



No








Don't know






A Did you find the process easy? Yes
Drop down, select one Single Y Skip Logic Group



No








Don't know






B If you could suggest one improvement to the lottery process, what would it be?

Text area, no char limit open N



What is your age? Under 18
Drop down, select one single N




18 - 24








25 - 34








35 - 44








45 - 54








55 - 64








65 or older








I prefer not to answer

























FDA








AED08558
Within the last 3 months, have you done any of the following: (Please select all that apply.) Browse a Web site using your mobile phone / device
Checkbox One Up Vertical Multi Y
Social Media Quest.



Send a text message using your mobile phone / device








Receive a text message using your mobile phone / device








Use a personalized web pages (such as My Yahoo!)








Add a widget or gadget to your personalized web page








Participate in an online social network (such as MySpace, Facebook, etc.)








Bookmark or tag a website (using social bookmarking sites as Digg or Del.icio.us)








Read a blog or Wiki








Write a blog or contribute to a Wiki








Post a comment, rating, or review on a Web site








Listen to a podcast or audio on a Web site








Watch a video on a Web site








Upload a video to a Web site (such as YouTube)








Browse through a photo gallery








Subscribe to an RSS feed








Sign up to receive an email update from a website








None of the above






J Which of the following would you like to see more of on the FDA website: Blogs




Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K





K Other interactive mediums you would like on the FDA site:


























FDA








AKR5237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry/manufacturer
Radio Button One Up Vertical Single Y




Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: A














Regulations.gov








KFB07618
Did you watch any of the instructional videos on the homepage today? Yes A Dropdown (Select-one) Single Y Skip Logic


No





KFB07619 A Please tell us which videos you watched. (check all that apply) John Moses speaking about Regulations.gov
Checkbox, one-up vertical Multi Y Skip Logic


Explanation of the new features








Explanation of the search tool








Explanation of how to submit a comment








Not Sure

























CMS- Noridian DME, Noridian J3, NHIC J14, WPS J5








NEW
What is your primary reason for visiting this site today? Access claim status and/or beneficiary eligibility
Radio buttons select one Y OPS Group

Download forms



Learn of, or register for, workshops, seminars or other training events



Find contact information



Find general Medicare program information



Research a specific question on Medicare policy or billing



Find information on fees or fee schedules



Find out about a Local Coverage Determination (LCD)



Read Medicare publications such as newsletters, articles,etc.



Find enrollment information



Take an on-line training course



Other (please specify) SKIP B

NEW SKIP B Other - primary reason?




OPS Group










World Bank


















ENEDO0909
What best describes your role in development? Write laws / regulations
Radio Button One Up Vertical Single Y OPS Group Role



Implement laws / regulations








Manage development projects








Work on development projects








Secure development funding








Provide development funding








Provide technical / scientific expertise








Provide financial / business / legal expertise








Manage business / agriculture enterprise








Work for a business / agriculture enterprise








Do research








Teach








Study








Report on development activities








A concerned citizen








Other (please specify): A




ENEDO0910 A Other_Role

Text Area – no character limit Single N OPS Group OE_Role
ENEDO0911
Which of the following best describes your organization? College / University
Radio Button One Up Vertical Single Y
Best Describes



Government - Local / State








Government - National








Independent / Freelance Worker








Media Organization








Multilateral Organization








NGO / Non-profit Organization - International








NGO / Non-profit Organization - Local








Primary or Secondary School








Private Sector Firm (fewer than 500 employees)








Private Sector Firm (more than 500 employees)








World Bank








Other





ENEDO0912
What did you look for when visiting the site today? (check all that apply). Business opportunities (procurement information)
Checkbox One Up Vertical Multi Y Skip Logic Looking for



Jobs / Internships / Scholarships








Training or workshops








Project information








Information on lending products and mechanisms








News and events








Research (working papers)








Data and statistics B







Investment opportunities








Topic and sector information








Books and other publications








Photos, video, & audio








Other (please specify): A




ENEDO0913 A Please specify what you were looking for today.

Text Area – no character limit Single N Skip Logic OE_Looking
ENEDO0914 B What type of data and statistics did you look for? (check all that apply) Operational data (lending portfolio, project data)
Checkbox One Up Vertical Multi Y Skip Logic Data & Statistics


Country-specific data








Regional data








Topic-specific data








A data product (World Development Indicators, World Trade Indicators, Global Economic Prospects, Doing Business, etc.)








Economic classification data (low income, high income, etc.)








Millennium Development Goals data








Other (please specify): C




ENEDO0915 C Please specify what other data and statistics you were looking for.

Text Area – no character limit Single N Skip Logic OE_Data & Statistics
ENEDO0916
Did you find what you were looking for today? Yes
Radio Button One Up Vertical Single Y OPS Group Did you find



Not yet








I wasn't looking for anything in particular








No, please specify: A




ENEDO0917 A No, please specify:

Text Area – no character limit Single N OPS Group OE_Did not find
ENEDO0918
Do you use any of the following? (Please select all that apply) Facebook
Checkbox One Up Vertical Multi N OPS Group Social Media



Twitter








LinkedIn








Blogs








Flickr








YouTube








Social bookmarking tools (like Del.icio.us)








Other Social Media websites (please specify): B




ENEDO0919 B Other Social Media

Text Area – no character limit Single N OPS Group Other_Social Media
ENEDO0920
How would you most like to interact with the World Bank online? (Please select all that apply) Reading blogs
Checkbox One Up Vertical Multi N OPS Group Interact



Bookmarking or tagging pages








In social networks








In virtual worlds








Viewing personalized pages/content based on my interests (by registering as a worldbank.org user)








By adding comments, ratings, or reviews








Contributing to wikis








Receiving newsletters/email updates








Subscribing to RSS feeds








Listening to Podcasts or audio








Watching video








Adding a widget or gadget to my desktop or personalized page








Using a microblog (like Twitter)








On a mobile device








None








Other (please specify): A




ENEDO0921 A Other Interaction

Text Area – no character limit
N OPS Group OE_Interact
ENEDO0922
Do you access the internet on your mobile device/phone? yes A Radio Button One Up Vertical Single Y Skip Logic Mobile Use



no





ENEDO0923 A What mobile device do you primarily use for internet access? Blackberry
Dropdown (Select-one) Single Y Skip Logic Mobile Type



iPhone or iPod touch








Android or other Google phone








Other smart phone (please specify): B







Other mobile device (please specify): C




ENEDO0924 B Other smart phone:



N Skip Logic Other smart phone
ENEDO0925 C Other mobile device:



N Skip Logic Other mobile
ENEDO0926
How frequently do you visit the World Bank site? First time
Radio Button One Up Vertical Single Y
Frequency of Visit



More than once a day








Daily








About once a week








About once a month








Every 6 months or less





ENEDO0927
What is your gender? Male
Radio Button One Up Vertical Single N
Gender



Female





ENEDO0928
What is your age? 18 or under
Radio Button One Up Vertical Single N
Age



19-25








26-35








36-50








51+





ENEDO0929
In which country do you reside? Afghanistan
Dropdown (Select-one) Single N
Country



Albania








Algeria








American Samoa








Andorra








Angola








Anguilla








Antarctica








Antigua and Barbuda








Argentina








Armenia








Aruba








Australia








Austria








Azerbaijan








Bahamas, The








Bahrain








Bangladesh








Barbados








Belarus








Belgium








Belize








Benin








Bermuda








Bhutan








Bolivia








Bosnia and Herzegovina








Botswana








Bouvet Island








Brazil








British Indian Ocean Territory








Brunei Darussalam








Bulgaria








Burkina Faso








Burundi








Cambodia








Cameroon








Canada








Cape Verde








Cayman Islands








Central African Republic








Chad








Chile








China








China, Hong Kong SAR








Christmas Island








Cocos (Keeling) Islands








Colombia








Commonwealth of Independent States








Comoros








Congo, Democratic Republic of








Congo, Republic of








Cook Islands








Costa Rica








Cote d'Ivoire








Croatia








Cuba








Cyprus








Czech Republic








Denmark








Djibouti








Dominica








Dominican Republic








Ecuador








Egypt, Arab Republic of








El Salvador








Equatorial Guinea








Eritrea








Estonia








Ethiopia








Falkland Islands (Malvinas)








Faroe Islands








Fiji








Finland








France








French Guiana








French Polynesia








French Southern Territories








Gabon








Gambia, The








Georgia








Germany








Ghana








Gibraltar








Greece








Greenland








Grenada








Guadeloupe








Guam








Guatemala








Guernsey, C.I.








Guinea








Guinea-Bissau








Guyana








Haiti








Heard and McDonald Islands








Holy See (Vatican City State)








Honduras








Hungary








Iceland








India








Indonesia








Iran, Islamic Republic of








Iraq








Ireland








Isle of Man








Israel








Italy








Jamaica








Japan








Jersey, C.I.








Jordan








Kazakhstan








Kenya








Kiribati








Korea, Democratic People's Republic of








Korea, Republic of








Kosovo








Kuwait








Kyrgyz Republic








Lao People's Democratic Republic








Latvia








Lebanon








Lesotho








Liberia








Libya








Liechtenstein








Lithuania








Luxembourg








Macau








Macedonia, former Yugoslav Republic of








Madagascar








Malawi








Malaysia








Maldives








Mali








Malta








Marshall Islands








Martinique








Mauritania








Mauritius








Mayotte








Mexico








Micronesia, Federated States of








Moldova








Monaco








Mongolia








Montenegro








Montserrat








Morocco








Mozambique








Myanmar








Namibia








Nauru








Nepal








Netherlands








Netherlands Antilles








New Caledonia








New Zealand








Nicaragua








Niger








Nigeria








Niue








Norfolk Island








Northern Mariana Islands








Norway








Oman








Pakistan








Palau








Panama








Papua New Guinea








Paraguay








Peru








Philippines








Pitcairn








Poland








Portugal








Puerto Rico








Qatar








Reunion








Romania








Russian Federation








Rwanda








S. Georgia and S. Sandwich Islands








Samoa








San Marino








Sao Tome and Principe








Saudi Arabia








Senegal








Serbia








Seychelles








Sierra Leone








Singapore








Slovak Republic








Slovenia








Solomon Islands








Somalia








South Africa








Spain








Sri Lanka








St. Helena








St. Kitts and Nevis








St. Lucia








St. Pierre & Miquelon








St. Vincent and the Grenadines








Stateless








Sudan








Suriname








Svalbard and Jan Mayen Islands








Swaziland








Sweden








Switzerland








Syrian Arab Republic








Taiwan, China








Tajikistan








Tanzania








Thailand








Timor-Leste








Togo








Tokelau








Tonga








Trinidad and Tobago








Tunisia








Turkey








Turkmenistan








Turks and Caicos Islands








Tuvalu








Uganda








Ukraine








United Arab Emirates








United Kingdom








United States








United States Minor Outlying Islands








Uruguay








Uzbekistan








Vanuatu








Venezuela, Republica Bolivariana de








Vietnam








Virgin Islands, British








Virgin Islands, US








Wallis and Futuna Islands








West Bank and Gaza








Western Sahara








Yemen, Republic of








Zambia








Zimbabwe





ENEDO0930
In which language do you prefer to find information on the site? Arabic B Radio Button One Up Vertical Single N Skip Logic Language Preference



Chinese B







English








French B







Japanese B







German B







Portuguese B







Russian B







Spanish B







Turkish B







Other (please specify): A, B




ENEDO0931 A Please specify the other language.

Text Area – no character limit
N Skip Logic Other Language
ENEDO0932 B What would you like to see translated into your preferred language? Project information D Checkbox One Up Vertical Multi Y Skip Logic Language Preference


Business opportunities (procurement information)







Training materials







Information on lending products and mechanisms








News or press releases








Research (working papers)








Data and statistics








Investment opportunities








Topic and sector information








Multimedia








Other (please specify): C




ENEDO0933 C Please specify the other area you'd like to see translated into your preferred language.

Text Area – no character limit
N Skip Logic Other area language
ENEDO0934 D Which project documents?

Text Area – no character limit
N Skip Logic Other Project documents
ENEDO0935
How could we improve the World Bank website to make it more useful for your work?

Text Area – no character limit
N
Improvement




















Access Washington



















F What specifically were you looking for and which key words did you use when the search returned too many results?

Text area, no char limit
N Skip Logic Group

G What specifically were you looking for and which key words did you use when the search returned too few results?

Text area, no char limit
N Skip Logic Group

H What specifically did you expect to find when the search returned results not relevant to your needs?

Text area, no char limit
N Skip Logic Group

I Which keywords did you use when the search returned no results?

Text area, no char limit
N Skip Logic Group
File Typeapplication/vnd.ms-excel
Authorsilvina diaz
Last Modified Bysgrow
File Modified2010-03-02
File Created2009-11-17

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