300 CQs 300 CQs 1-16-10

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

300 Multiple Custom Questions for OMB 1-16-2010 to 2-5-2010.xls

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CDs and Answer choices)


















USITC

















5014 A If you answered "Yes, other purpose" for how you used a report that you downloaded from the USITC website, please specify below: How else did you use the report?

Text area, no char limit Single Y

EN00003 B If you did not accomplish what you wanted to, wWhat will you do next? Continue looking on this site
Drop down, select one Single Y




Come back to this site later








Look for an e-mail address and send an e-mail








Look for a phone number and call








Look elsewhere online








Give up








Other (please specify): A




KFB00715 A Other do next What other action will you take next?

Text area, no char limit Single N

EN00004
Which of the following sections of the USITC web site do you recall visiting today? (Please select all that apply.) Antidumping and Countervailing Duty Investigations
Checkbox, one-up vertical Multi N Y




Industry and Economic Analysis








Tariff Information Center








News Releases








Federal Registry Notices








Opinions/Reports








Intellectual property infringement and other unfair acts








None of the above






AA Were you able to find what you were looking for using search? Yes
Drop down, select one Single Y




No C, D







Partially





EN00008 C If you used the web site's search feature today and did NOT find what you were looking for, wWhat search words/terms did you use?

Text area, no char limit Single N

EN00009 D Please describe in more detail the information you were hoping to find using these search terms.

Text area, no char limit Single N

EN00007 B If you used the web site's search feature today, pPlease describe your experience with the search feature. I had no difficulty searching on this site
Checkbox, one-up vertical Multi N Y




Too many results








Too few results








Returned no results/received error message








Results were not pertinent to my search terms








Other search issue (please specify): A
























National Ocean Services




















If National Ocean Service were to offer mobile content, which would you prefer? Mobile site (example - m.XXX.gov)
Drop down, select one Single Y




Downloadable Application (example – iPhone application, Android Application, Blackberry Application)







What types of information on the National Ocean Service site would you find most useful to have on your mobile device? NOS news stories
Drop down, select one S Y




Ocean Facts








Tides Information








Nautical Charts








Image and Video Agallery








About NOS








Other: Please specify A







I would not use a mobile device to find information on National Ocean Service






A Other info types for mobile device

Text area, no char limit
N











SSA Main



















A Which of the following, if any, did you experience while using the search tool today? (check all that apply) I found what I was looking for
Checkbox One Up Vertical Multi N Skip Logic
I was not sure what words to use in my search


Results were not relevant to my search terms or needs


Search returned no results


Search returned not enough results


Search returned too many results


Search required too many refinements to get to what I wanted


Search returned results that were too similar/redundant


Other (please specify) B


B Please tell us what else you experienced while using the search tool today.

Text Area – no character limit
N Skip Logic




















SSA Estimator (New)










We would like to get your input on creating a Retirement Estimator in the Spanish language. Are you able to read and write in Spanish? Yes A,B Radio Button One Up Vertical Single Y Skip Logic Spanish_Read & Write

No

A If a Spanish language version of the Retirement Estimator were available, how likely would you be to use it? 1=Not Very Likely
Radio Button Scale No Don’t Know Single Y Skip Logic Spanish_Likely to use


2



3








4








5








6








7








8








9








10=Very Likely






B Are you aware that Social Security has a Spanish website (www.ssa.gov/espanol)? Yes C Radio Button One Up Vertical Single Y Skip Logic Spanish_aware of Main


No

C How often do you use www.ssa.gov/espanol? First time
Radio Button One Up Vertical Single Y Skip Logic Spanish_visited Main


More than once a day


Daily


About once a week


About once a month


Every 6 months or less frequently


Never










BEA








CMB085 A If you selected "yes" you did use the interactive tables, Please rate your satisfaction with the navigation of those tables: 1 = Very Dissatisfied
Radio button, one-up vertical Single y
Satisfaction w Table



2








3








4








5








6








7








8








9








Very Satisfied = 10





EDO0587
Did you find what you were looking for today? Yes








No A




CMB086 No If you did not find what you were looking for today, Please specify what were you looking for today:

Text area, no char limit
n
Not Find










HHS








CWS02127
What is your primary reason for visiting this site today? Careers
Radio buttons SINGLE Yes OPS Group Visit_Reason



Manuals / Transmitals



CMS forms and documents



Find contact information



Find general Medicare program information



Find information on fees or fee schedules



Find training resources



Medicaid program information



Read Medicare publications such as newsletters, press releases, etc.



Research data



Research a specific question on Medicare coding, policy or billing



Research health care plans, coverage, eligibility, enrollment, prescription coverage or demonstration projects



Find billing codes



Other (please specify) A
CWS02129
Which best describes you? General Public
Radio buttons SINGLE Yes OPS Group Role



Health Professional



Supplier



Beneficiary



Physician



Lawyer



Consultant



Provider



Insurance billing



CMS employee



Other Federal Government



State / Tribal / Local Government



Employer



Journalist



CMS or Medicare Partner



Representative from a State Health Insurance Program office.



Other (please specify) B
CWS02135
How did you learn about this website? Search Engine (Google, yahoo, etc)
Radio buttons SINGLE Yes OPS Group Site_Learn



USA.gov



Link from another website



Friend or collegue



Newspaper or magazine



Television or Radio



Information Center Referral



Bookmark



Federal Register Notice



Job



Training



Letter



Insurance



Other (please specify) D




















Regulations.gov










Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions


Planned enhancements to Regulations.gov include: subscribe to RSS feeds based on a specific topic (or subject), filter topics to focus on documents open for comment, and filter topics to focus on documents posted by a specific federal department or agency. Do you have any additional suggestions to improve these features?

Text field no char. Limit
N



Regulations.gov has recently included on their homepage summary statistics and a graphic of site content for 2009. This is the first of many forthcoming dashboard and graphic tools intended to make information from Regulations.gov more accessible and useful. How useful do you feel the following features would be:
Additional types of summary data
Very Useful
Dropdown (Select-one) Single N Multiple List


Somewhat Useful







Not Useful







Don't Know







Dynamically generate summary data and display in real-time
Very Useful
Dropdown (Select-one) Single N Multiple List



Somewhat Useful








Not Useful








Don't Know







Highlight effective dates and impacted industries Very Useful
Dropdown (Select-one) Single N Multiple List



Somewhat Useful








Not Useful








Don't Know







Display geographic areas identified or affected by regulatory actions Very Useful
Dropdown (Select-one) Single N Multiple List


Somewhat Useful








Not Useful








Don't Know







What other types of summary data would you find useful?

Text field no char. Limit
N



If the following features were added to the site, how useful would they be to you?
Ability to find information and stay informed about initiatives and projects affecting specific industries (e.g. highway projects and food safety)
Very Useful
Dropdown (Select-one) Single N Multiple List


Somewhat Useful







Not Useful







Don't Know







Ability to search for initiatives and projects within a specific proximity (e.g. proposed rule affecting a location or area within 10 miles of Washington, DC) Very Useful
Dropdown (Select-one) Single N Multiple List


Somewhat Useful







Not Useful








Don't Know







Ability to engage with other MyRegulations.gov users with system messages and/or forum discussions Very Useful
Dropdown (Select-one) Single N Multiple List


Somewhat Useful







Not Useful








Don't Know





File Typeapplication/vnd.ms-excel
Authorsilvina diaz
Last Modified Bysgrow
File Modified2010-02-12
File Created2009-11-17

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