299 State IIP 299 State IIP Embassy

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Overview

Guidelines
BLANK Current Model Qsts
BLANK Current Custom Qsts
Types

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Sheet 1: Guidelines

Questionnaire Management Guidelines

Goals:

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One consolidated document to track all model and CQ changes throughout the life of the project

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Questionnaire always matches the live survey

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Easy and error-free way to submit CQ changes

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All changes tracked and reflected in one document (DOT will help)

Questionnaire Resources:

1

Questionnaire Design and Approval Process

2

Question Grouping Rules

3

OPS vs. Skip Logic Decision for "Other, Please Specify"

4

Model and Custom Question Checks_ SRA

5

Model and Custom Question Checks_ Team LeadManager

6

Model and Custom Question Checks_ DOT

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Sheet 2: BLANK Current Model Qsts

Model Instance Name:
Embassy Enterprise
MID:
Date:	1/4/2010
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Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the perception of accuracy of information on this site.	17	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	How likely are you to return to this site?
2	Please rate the quality of information on this site.	18	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	19	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Trust (1=Strongly Disagree, 10=Strongly Agree)
4	Please rate the visual appeal of this site.			22	I can count on this Embassy to act in my best interests.
5	Please rate the balance of graphics and text on this site.			23	I consider this Embassy to be trustworthy.
6	Please rate the readability of the pages on this site.			24	This Embassy can be trusted to do what is right.
	Navigation (1=Poor, 10=Excellent, Don't Know)				Future Participation (1=Very Unlikely, 10=Very Likely)
7	Please rate how well the site is organized.			25	How likely are you to express your thoughts or ideas to this Embassy in the next 90 days?
8	Please rate the options available for navigating this site.
9	Please rate how well the site layout helps you find what you are looking for.
10	Please rate the number of clicks to get where you want on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
11	Please rate how thoroughly this website discloses information about what this Embassy is doing.
12	Please rate how quickly Embassy information is made available on this website.
13	Please rate how well information about this Embassy's actions can be accessed by the public on this website.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate how quickly pages load on this site.
15	Please rate the consistency of speed from page to page on this site.
16	Please rate the ability to load pages without getting error messages on this site.

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Sheet 3: BLANK Current Custom Qsts

#REF!

red & strike-through: DELETE

#REF!

underlined & italicized: RE-ORDER

#REF!

pink: ADDITION

Date:

1/4/2010

blue + -->: REWORDING

#REF!

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

How frequently do you visit this site?

First time

Radio button, one-up vertical

Single

Y

Visit Freq

More than once a day

Daily

About once a week

About once a month

Every 6 months or less

How do you locate content?

Use the bread crumb

Radio button, one-up vertical

Single

Y

Find Content

Use the navigation buttons

Use the search feature

Use the site map

How did you learn about this site?

Web page ad

Radio button, one-up vertical

Single

Y

Learn

Brochure (Print)

Email hyperlink

Blog

Link from another site

Internet search engine

Word of mouth

Did you find what you were looking for?

Yes

Radio button, one-up vertical

Single

Y

OPS Group

Did you find

No

Did you come to the Embassy website today to find information about passports or visas?

Yes

Radio button, one-up vertical

Single

Y

OPS Group

Purpose Passport Visa

No

C

C

What was your purpose for coming to site today?

Text area, no char limit

N

Purpose

Where are you located?

Africa

Radio button, one-up vertical

Single

Y

OPS Group

Location

East Asia and Pacific

Europe and Eurasia

Latin America

Middle East and North Africa

North America

South Asia

In what country are you located?

Text field, <100 char

Single

N

Name of Country

What is your gender?

Female

Radio button, one-up vertical

Single

Y

Gender

Male

Prefer not to respond

What is your age range?

Under 14

Radio button, one-up vertical

Single

Y

Age

14 - 18

19 - 30

31 - 50

Over 50

Prefer not to respond

By coming to this website today, did you learn something about life in the United States?

Yes

Radio button, one-up vertical

Single

Y

Learn Life

No

By coming to this website today, did you learn something about U.S. foreign policy?

Yes

Radio button, one-up vertical

Single

Y

Learn Policy

No

Did you learn something today on this website that you will share with someone else?

Yes

Radio button, one-up vertical

Single

Y

Learn Share

No

By coming to this website today, did you learn something about the values of the U.S. people?

Yes

Radio button, one-up vertical

Single

Y

Learn Values

No

Do you read books, newspapers, or magazines from the United States?

Yes

Radio button, one-up vertical

Single

Y

Learn Read

No

Do you watch U.S. television shows or movies?

Yes

Radio button, one-up vertical

Single

Y

Learn Media

No

Do you listen to U.S. music?

Yes

Radio button, one-up vertical

Single

Y

Learn Music

No

What is your opinion of the United States.

Very unfavorable

Radio button, scale, no don't know

Single

Y

Opinion

Somewhat unfavorable

Somewhat favorable

Very favorable

Please indicate your level of agreement with the statement, "The United States is a trustworthy partner for your country."

Strongly Disagree

Radio button, scale, no don't know

Single

Y

Trustworthy

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Please indicate your level of agreement with the statement, "The United States treats your country with respect."

Strongly Disagree

Radio button, scale, no don't know

Single

Y

Treat with respect

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

To what extent do you think the United States listens to the views of other countries?

Not at all

Radio button, scale, no don't know

Single

Y

Listen to views

Not very much at all

A fair amount

A great deal

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Sheet 4: Types

Types		Instructions
Text field, <100 char		Randomize
Text area, no char limit		Shared
Drop down, select one		OPS Group
Radio button, one-up vertical		Matrix Group
Radio button, two-up vertical		Rank Group
Radio button, three-up vertical		Comparative Matrix Group
Radio button, scale, has don't know		Skip Logic Group
Radio button, scale, no don't know		Multiple Lists Group
Checkbox, one-up vertical		Anchor Answer Choice
Checkbox, two-up vertical		Partitioned
Checkbox, three-up vertical		Adjust Template/Style Sheet