CitizenFeedback

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

CitizenFeedback Questionaire NEW 6.xls

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

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CS CitizenFeedback

























Based on your experiences, please rate this government organization (agency, bureau or office) on the following issues: 1=Poor







10=Excellent
1 The honesty and openness it shows about policies, practices and/or procedures. 1 2 3 4 5 6 7 8 9 10
2 How well it provides information that is useful to you. 1 2 3 4 5 6 7 8 9 10
2R How well it discloses information you would expect it to provide. 1 2 3 4 5 6 7 8 9 10
3 The opportunities available for the public to provide suggestions and input. 1 2 3 4 5 6 7 8 9 10
4 The consistency of its policies with other government organizations. 1 2 3 4 5 6 7 8 9 10
4R How well you think it collaborates with other government bodies or organizations. 1 2 3 4 5 6 7 8 9 10












5 What additional information could be provided by this organization that would be of greatest use to you?









5R What additional information do you think this organization should provide about itself?









6 How can this organization increase your participation in government?









7 How can government organizations work with the public more effectively?






















Please rate this website using the following scales: 1=Very Dissatisfied







10=Very Satisfied
8 What is your overall satisfaction with this website? 1 2 3 4 5 6 7 8 9 10













1=Falls Short of Expectations







10=Exceeds Expectations
9 How well does this website meet your expectations? 1 2 3 4 5 6 7 8 9 10














1=Not Very Close to Ideal







10=Very Close to Ideal
10 How does this website compare to your ideal website? 1 2 3 4 5 6 7 8 9 10
File Typeapplication/vnd.ms-excel
AuthorRuss Merz
Last Modified Bybjinnohara
File Modified2009-02-20
File Created2009-02-13

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