247 DoD AF 247 DoD Air Force

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

FSR 247 DOD Air Force.xls

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Qsts (2-3-09)
Custom Qsts (2-3-09)


Sheet 1: Model Qsts (2-3-09)

Model Instance Name:




DoD Air Force




MID: xx



Date: 2/3/2009







DoD Air Force MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS

NOTE: All questions under each element are required.
Element questions are partitioned among surveys.

Satisfaction questions are required.
Satisfaction questions appear on all surveys.

Future behaviors may be modified based on your site's objectives.
Future behavior questions appear on all surveys.

REQUIRED ELEMENTS (common to all websites)




Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction (1=Poor, 10=Excellent)
Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 21 What is your overall satisfaction with this site? 24 How likely are you to return to this site?
2 Please rate the quality of information on this site. 22 How well does this site meet your expectations?
Recommend (1=Not Very Likely, 10=Very Likely)
3 Please rate the freshness of content on this site. 23 How does this site compare to your idea of an ideal website? 25 How likely are you to recommend this site to someone else?

Functionality (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Not Very Likely, 10=Very Likely)
4 Please rate the usefulness of the features provided on this site.

26 How likely are you to use this site as your primary resource for gathering official Air Force information?
5 Please rate the convenience of the features on this site.



6 Please rate the variety of features on this site.




Look and Feel (1=Poor, 10=Excellent, Don't Know)



7 Please rate the visual appeal of this site.



8 Please rate the balance of graphics and text on this site.

9 Please rate the readability of the pages on this site.

Navigation (1=Poor, 10=Excellent, Don't Know)
10 Please rate how well the site is organized.
11 Please rate the options that are available for you to navigate on this site.



12 Please rate how well the site layout helps you find what you are looking for.



13 Please rate the number of clicks to get where you want on this site.




Search (1=Poor, 10=Excellent, Don't Know)



14 Please rate the relevance of search results on this site.



15 Please rate the organization of search results on this site.



16 Please rate how well the search results help you decide what to select.



17 Please rate how well the search feature helps you to narrow the results to find what you want.




Site Performance (1=Poor, 10=Excellent, Don't Know)



18 Please rate how quickly pages load on this site.



19 Please rate the consistency of speed from page to page on this site.



20 Please rate the ability to load pages without getting error messages on this site.





Sheet 2: Custom Qsts (2-3-09)

Model Instance Name: red & strike-through: DELETE


DoD Air Force underlined & italicized: RE-ORDER


MID: xx pink: ADDITION


Date: 2/3/2009 blue + -->: REWORDING





violet (bold): SKIP-LOGIC


DoD Air Force CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Type (select from list) Single
or
Multi
Required
Y/N


How frequently do you visit this site? First time Dropdown (Select-one) Single Y

Daily



Weekly



Monthly



Every 2 months or less often




What best describes your role when visiting this site? Military Member Checkbox One Up Vertical Single Y

Retired Military/Military Veteran



DoD contractor



DoD Civilian



Military Family Member



General Public



Congress



News/Media



Non U.S. Government Affiliated Civilian



International Audience



Other, please specify:




Other role
Open-ended
N


Which area of the site are you primarily visiting today? News Checkbox One Up Vertical Single Y

TV



Radio



Photos



Videos



Art



Letters



Library



Careers



Heritage



Websites



Subscribe



Questions



Contact Us



Publications



Podcasts and RSS feeds



Biographies



Features



AF Senior Leadership



Commentary



Fact Sheets



Announcements



Airman Magazine



Other, please specify:




Other area
Open-ended
N


What is your primary reason for visiting this site today? Read the news articles Checkbox One Up Vertical Single Y

Read the latest press releases



Watch TV broadcasts



Listen to the radio broadcasts



Look at arts/images



Read letters



Look at photos



View top story clips or videos



Find magazines/journals



Search for jobs/careers



Find publication of interest



Read heritage highlights/news



Get answers to questions



Sign up for email news feeds



Get RSS news feeds



Look up podcasts



Just browsing



Other, please specify:




Other reason
Open-ended
N


What method are you using to find the information on this site? Site's search feature Dropdown (Select-one) Single Y

Advanced search



Links in the page



Top navigation bar



Right navigation bar



Just navigating thru the web pages



Other




Did you find what you were looking for? Yes Checkbox One Up Vertical Single Y

Partially



Still looking




No, please specify:




Information not found
Open-ended
N


Do you use an RSS news reader? Yes Dropdown (Select-one) Single Y

No



Not sure




Do you review Airman Magazine electronically only? Yes Dropdown (Select-one) Single Y


No




Not sure




Do you use social media sites such as Blogging, MySpace, Facebook, etc.? Yes Dropdown (Select-one) Single Y

No



Not sure




What other features or information would you like to see on this site?
Open-ended
N


If you could make one improvement to this site, what would it be?
Open-ended
N


Where are you located? Deployed location Dropdown (Select-one) Single N



Stateside military base





Overseas military base





Outside of U.S.




Please select the category that includes your age. 17 and under Dropdown (Select-one) Single N

18 - 24



25 - 34



35 - 44



45 - 54



55 - 64



65 and over



I prefer not to respond


File Typeapplication/vnd.ms-excel
AuthorProfessional Services
Last Modified Bybjinnohara
File Modified2009-02-03
File Created2001-08-03

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