247 DoD AF 247 DoD Air Force

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Overview

Model Qsts (2-3-09)
Custom Qsts (2-3-09)

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Sheet 1: Model Qsts (2-3-09)

Model Instance Name:
DoD Air Force
MID:	xx
Date:	2/3/2009
DoD Air Force MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	NOTE: All questions under each element are required. Element questions are partitioned among surveys.		Satisfaction questions are required. Satisfaction questions appear on all surveys.		Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
	REQUIRED ELEMENTS (common to all websites)
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction (1=Poor, 10=Excellent)		Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	21	What is your overall satisfaction with this site?	24	How likely are you to return to this site?
2	Please rate the quality of information on this site.	22	How well does this site meet your expectations?		Recommend (1=Not Very Likely, 10=Very Likely)
3	Please rate the freshness of content on this site.	23	How does this site compare to your idea of an ideal website?	25	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Not Very Likely, 10=Very Likely)
4	Please rate the usefulness of the features provided on this site.			26	How likely are you to use this site as your primary resource for gathering official Air Force information?
5	Please rate the convenience of the features on this site.
6	Please rate the variety of features on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Please rate the visual appeal of this site.
8	Please rate the balance of graphics and text on this site.
9	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options that are available for you to navigate on this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
14	Please rate the relevance of search results on this site.
15	Please rate the organization of search results on this site.
16	Please rate how well the search results help you decide what to select.
17	Please rate how well the search feature helps you to narrow the results to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Please rate how quickly pages load on this site.
19	Please rate the consistency of speed from page to page on this site.
20	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: Custom Qsts (2-3-09)

Model Instance Name:			red & strike-through: DELETE
DoD Air Force			underlined & italicized: RE-ORDER
MID: xx			pink: ADDITION
Date:	2/3/2009		blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
DoD Air Force CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Type (select from list)	Single or Multi	Required Y/N
		How frequently do you visit this site?	First time	Dropdown (Select-one)	Single	Y
			Daily
			Weekly
			Monthly
			Every 2 months or less often
		What best describes your role when visiting this site?	Military Member	Checkbox One Up Vertical	Single	Y
			Retired Military/Military Veteran
			DoD contractor
			DoD Civilian
			Military Family Member
			General Public
			Congress
			News/Media
			Non U.S. Government Affiliated Civilian
			International Audience
			Other, please specify:
		Other role		Open-ended		N
		Which area of the site are you primarily visiting today?	News	Checkbox One Up Vertical	Single	Y
			TV
			Radio
			Photos
			Videos
			Art
			Letters
			Library
			Careers
			Heritage
			Websites
			Subscribe
			Questions
			Contact Us
			Publications
			Podcasts and RSS feeds
			Biographies
			Features
			AF Senior Leadership
			Commentary
			Fact Sheets
			Announcements
			Airman Magazine
			Other, please specify:
		Other area		Open-ended		N
		What is your primary reason for visiting this site today?	Read the news articles	Checkbox One Up Vertical	Single	Y
			Read the latest press releases
			Watch TV broadcasts
			Listen to the radio broadcasts
			Look at arts/images
			Read letters
			Look at photos
			View top story clips or videos
			Find magazines/journals
			Search for jobs/careers
			Find publication of interest
			Read heritage highlights/news
			Get answers to questions
			Sign up for email news feeds
			Get RSS news feeds
			Look up podcasts
			Just browsing
			Other, please specify:
		Other reason		Open-ended		N
		What method are you using to find the information on this site?	Site's search feature	Dropdown (Select-one)	Single	Y
			Advanced search
			Links in the page
			Top navigation bar
			Right navigation bar
			Just navigating thru the web pages
			Other
		Did you find what you were looking for?	Yes	Checkbox One Up Vertical	Single	Y
			Partially
			Still looking
			No, please specify:
		Information not found		Open-ended		N
		Do you use an RSS news reader?	Yes	Dropdown (Select-one)	Single	Y
			No
			Not sure
		Do you review Airman Magazine electronically only?	Yes	Dropdown (Select-one)	Single	Y
			No
			Not sure
		Do you use social media sites such as Blogging, MySpace, Facebook, etc.?	Yes	Dropdown (Select-one)	Single	Y
			No
			Not sure
		What other features or information would you like to see on this site?		Open-ended		N
		If you could make one improvement to this site, what would it be?		Open-ended		N
		Where are you located?	Deployed location	Dropdown (Select-one)	Single	N
			Stateside military base
			Overseas military base
			Outside of U.S.
		Please select the category that includes your age.	17 and under	Dropdown (Select-one)	Single	N
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 and over
			I prefer not to respond