Nlm Osa 4-1-09 Nlm Osa 4-1-09

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Overview

Current Model Qsts
Current Custom Qsts
Types

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Sheet 1: Current Model Qsts

Model Instance Name:
NLM-OSA
MID:
Date:	4/1/2009
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Software Instructions1=Poor, 10=Excellent, Don't Know)		Satisfaction (1=Poor, 10=Excellent)		Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1	Please rate the appropriateness of instructions for acquiring the OSA ISP software.	8	What is your overall satisfaction with the ISP service?	11	How likely are you to return to this site to read articles using OSA ISP in the future?
2	Please rate how well the OSA ISP software instructions provide answers to your questions.	9	How well does the ISP service meet your expectations?		Likelihood to Recommend (1=Not Very Likely, 10=Very Likely)
	Software Interface 1=Poor, 10=Excellent, Don't Know)	10	How does this ISP service compare to your idea of an ideal ISP service?	12	How likely are you to recommend someone view articles using OSA ISP?
3	Please rate the user friendliness of the OSA ISP software interface.
4	Please rate the readability of the data using OSA ISP software interface.
	Data Views Browsing (1=Poor, 10=Excellent, Don't Know)
5	Please rate how well the data views show the appropriate level of detail.
6	Please rate the variety of data views.
7	Please rate the availability of the specific data views you were looking for.

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Sheet 2: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
NLM-OSA			underlined & italicized: RE-ORDER
MID:			pink: ADDITION
Date:	4/1/2009		blue + -->: REWORDING
NLM-OSA CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions
1		How did you learn about the OSA ISP (Interactive Science Publishing) articles?	General web search engine (Yahoo, Google, etc).	A	Checkbox, one-up vertical	Multi	Y	OPS Group
			OSA web page (such as OSA.org, opticsinfobase.org, opticsexpress.org)
			Link from a non-OSA web page
			Colleague or friend
			OSA conference or meeting
			OSA magazine
			OSA newsletter
			OSA e-mail blast
			Other, please specify
1a	A	Other, learned about ISP			Text field, <100 char		N	OPS Group
2		Were you able to view and navigate data views of an ISP article?	Yes	B	Radio button, one-up vertical	Single	N	Skip Logic Group
			No	C
3	B	How frequently do you look at data views using the OSA ISP software?	Never--I have downloaded the paper in PDF but not the OSA ISP software for data views.		Radio button, one-up vertical	Single	Y	Skip Logic Group
			First-time user of data views	E,F,G,H
			Repeat user of data views	E,F,G,H
			Other, please specify	A
3a	A	Please tell us how often you look at data views using ISP.			Text area, no char limit		N	Skip Logic Group
4	C	Which, if any, were barriers to your accessing and using the data views?	Incomplete or confusing access & download/install instructions		Radio button, one-up vertical	Single	Y	Skip Logic Group
			Technical difficulties in downloading/installing software	D
			Challenges in understanding the data views
			Did not have time to access the data views
			Did not need to access the data views
			None of the above
			Other, please specify	A
4a	A	Specifically, what other barriers did you encounter for accessing and using data views?			Text area, no char limit		N	Skip Logic Group
5	D	What technical difficulties did you have downloading/installing the ISP software?	I could not find/did not understand the instructions for downloading and installing software.		Radio button, one-up vertical	Single	Y	Skip Logic Group
			I downloaded/installed software, but I was unable to access data views.
			I was able to download/install the software, but I had some problems.
			I was unable to download/install the software, but I know why.
			I was unable to download/install the software due to administrative restrictions.
			I was unable to download/install the software, and I don't know why.
			Other, please specify	A
5a	A	Specifically, what technical difficulties did you have?			Text area, no char limit		N	Skip Logic Group
6	E	How many data views did you open in the ISP article(s) you looked at?	One data view		Radio button, one-up vertical	Single	N	Skip Logic Group
			Two or more data views
			I did not look at any data views
			Other, please specify	A
6a	A	Please tell us how many data views you opened.			Text area, no char limit			Skip Logic Group
7	F	Did the data views enhance your experience reading the article?	Yes		Radio button, one-up vertical	Single	N	Skip Logic Group
			No
			Not sure
8	G	What were the impacts of your use of the data views?	Facilitated learning about the paper's subject matter		Radio button, one-up vertical	Multi	Y	Skip Logic Group
			Deepened understanding of the paper's data analysis
			Created ideas for further related research
			Gained experience with new interactive methods of data presentation
			Other, please specify	A
8a		Specifically, what were the other impacts of your use of data views?			Text area, no char limit		N	Skip Logic Group
9	H	About how long did it take a typical data view to download and display in the software?	10 seconds or less		Radio button, one-up vertical	Single	N	Skip Logic Group
			More than 10 seconds but less than 30 seconds
			30 seconds to 1 minute
			More than 1 minute
			Other, please specify	A
9a	A	Please tell us more about how long it took the data views to download.			Text area, no char limit	Single	N	Skip Logic Group
10		Did you browse the MIDAS data collection repository site for other ISP datasets?	Yes, I visited the data repository site to browse datasets.		Radio button, one-up vertical	Single	N	OPS Group
			No, but I could see there was an option to go to the data repository site.
			I didn't know there was an option to go to the data repository site.
			I don't know what the MIDAS data collection repository site is.
			Other, please specify	A
10a	A	Other, visit MIDAS			Text area, no char limit		N	OPS Group
11		How often do you read or browse OSA journals?	Daily		Radio button, one-up vertical	Single	Y
			Weekly
			Monthly
			Less than once a month but more than once a year
			Less than once a year or never
12		What best describes your major job duties?	Research		Radio button, one-up vertical	Single	Y	OPS Group
			Development
			Teaching
			Product Design and Engineering
			Student
			Administration/Management
			Librarian or Information Professional
			Other, please specify	A
12a	A	Other, job duties			Text area, no char limit		N	OPS Group
13		What is your age range?	Under 20		Radio button, one-up vertical	Single	N	OPS Group
			21-30
			31-40
			41-50
			51-60
			61-70
			Over 70
14		What can we do to improve your experience with the ISP Service?			Text area, no char limit		N

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Sheet 3: Types

Types		Instructions
Text field, <100 char		Randomize
Text area, no char limit		Shared
Drop down, select one		OPS Group
Radio button, one-up vertical		Matrix Group
Radio button, two-up vertical		Rank Group
Radio button, three-up vertical		Comparative Matrix Group
Radio button, scale, has don't know		Skip Logic Group
Radio button, scale, no don't know		Multiple Lists Group
Checkbox, one-up vertical
Checkbox, two-up vertical
Checkbox, three-up vertical