273 OnGuardOnLine 273 FTC OnGuardOnLine

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

OnGuardOnline final survey 081309.xls

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name:

red & strike-through: DELETE







FTC OnGuardOnline

underlined & italicized: RE-ORDER







MID: Existing Measure - Please fill in; New Measure - DOT will fill in

pink: ADDITION







Date: 8/13/2009 blue + -->: REWORDING



















FTC OnGuardOnline CUSTOM QUESTION LIST


QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label



What topic brought you to the site today? Identity theft
Checkbox, one-up vertical Multi Y OPS Group





Social networking










Wireless security










Phishing










Kid's privacy










Email/Internet Scams










Laptop security










General tips and information










Other, please specify A







A Please tell us what specifically what topic you were researching.

Text area, no char limit
N OPS Group




Did the site help you do what you wanted today? Yes
Radio button, one-up vertical Single Y Skip Logic Group





No C









Partially C







C If you were not able to do what you wanted, what were you trying to do?

Text area, no char limit
N Skip Logic Group




How old are you? Under 18
Radio button, one-up vertical Single N






18-24










25-34










35-44










45-54










55-64










65-74










75 and up









Choose the statement that best describes your use of the Internet and related technologies: I use the Internet extensively and am eager to adopt new technologies.
Radio button, one-up vertical Single Y






I use the Internet frequently and may adopt new technologies.










I use the Internet frequently but only for specific tasks.










I use the Internet infrequently.










I am still learning to use the Internet.









How did you learn about OnGuardOnline? Found through a search engine (Google, Yahoo, MSN, etc)
Checkbox, one-up vertical Multi Y OPS Group





Referred by another website or link










Referred by a friend or family member










News source (magazine/newspaper/radio/television)










Prior visit to the site










Other, please specify A







A Please tell us specifically how you learned about OnGuardOnline.

Text area, no char limit Single N OPS Group




Did you learn something on this site that might change your online behavior in the future? Yes
Radio button, one-up vertical Single Y






No










Maybe









If you could make one improvement to the site, what would it be?

Text area, no char limit
N



File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Bybjinnohara
File Modified2009-08-25
File Created2001-08-03

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